Ulasan James Joyce Coffetel (Kunming Yunnan University Cuihu Branch)

Jawapan daripada Pihak Penginapan: 💖Sincere Apologies💖 Dear guest, we are deeply sorry for the poor experience you experienced during your stay. Every issue you raised is deeply regretful and serves as a wake-up call for us. First, thank you for your appreciation of our hotel's location and free underground parking, which are fundamental to our ongoing efforts to provide guest convenience. However, it is clear that we have fallen far short in other areas. Regarding the poor coffee quality upon check-in, the outdated and oppressive room furniture, the ventilation issues, and the service glitch you mentioned, we have taken note of each and will immediately conduct a comprehensive review. We will conduct a rigorous review and training of our service procedures to ensure that such incidents do not recur. We are particularly disturbed by the service glitch that frightened you during the night. This is a mistake we absolutely cannot tolerate, and we offer our sincerest apologies. Your feedback is like a mirror, allowing us to clearly see our shortcomings and further clarify the direction for improvement. We understand that a poor experience requires redoubled efforts to remedy, and we sincerely ask that you give us another chance. If you are willing to visit us again, we hope to welcome you with a fresh look and improved service, demonstrating our commitment to change. Once again, we sincerely apologize for the inconvenience caused to you and look forward to your understanding.