Ulasan Novotel Kunshan Yangcheng Lake

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This is my second time here in the hotel and Ali and the staff have been amazing. Aron helped me so much last visit with internet issues. The staff are so incredibly helpful and kind. They helped me with didi rides and cabs several times a day. The hotel is new, modern, and the rooms large ! Internet speed is a bit slow. However , it's an excellent place to stay if you are visiting DKU or the city center which is a 10 minute taxi ride away.

Comfy room, comfortable bed, amazing shower, very good breakfast; just location not very convenient, need taxi to get around e.g. for restaurants

If you need to be in Kunshan, this is a decent place. I booked it because it was close to a place I was going for a meeting and in a lot of ways it's a pretty standard high end business hotel in a non first tier city. But there were some nice surprises like a bath tub the room and it had some of the fastest internet access I've had the pleasure of using in China (which was great for a multi-hour video conference I had that night with Europe). Bed was firm but not a board, good pillows. Decent selection for breakfast the next morning but the coffee was a bit weak so the Starbucks around back if the building or the Luckin a block away (if you're a Luck in fan) were good to know about. Not a lot of dining within walking distance but a couple kilometers up the road over near Duke Kunshan there were some interesting dining options including decent pizza and Southeast Asian food.

It was an excellent experience in Novotel. - very friendly and kind staff - upgrade my room - very convenient, elevator from parking B1 to room without changing - super clean, tidy, and high quality facilities inside room - staff speak English - reasonable price - wonderful location which is very close to a lake and night area. - strongly recommend

I had a fantastic stay at the Novotel Kunshan Yangcheng Lake. My room was oversized and luxurious, with a very comfortable bed. Front desk staff were friendly and attentive. Breakfast was plentiful and excellent. I look forward to returning to Kunshan and staying in the Novotel again.

The hotel stay was very comfortable and the staff were friendly and welcoming-even sending flowers and fruit as a bonus. I could feel the staff enjoyed providing guests with exceptional service, it was a good stay. We stayed one night for business purposes, I would stay again when I am in Kunshan.

The staff were soo polite when we arrived and helpful. It was the little touches that made us feel special...example it was really hot and they brought us a complimentary Ice Lemon Tea which was so refreshing. And another day we were waiting for a taxi and they brought us each a bottle of water. Just so kind. And the rooms were so clean and well decorated. And loved the sheets, pillows and bed. Was so comfortable and had a great night's sleep. Overall a wonderful hotel and customer service experience.

The hotel is very new, with great facilities. It is nicer than any Novotel I have stayed at in Europe. I will stay there again when I next return to Kunshan.

visited with my wife . very nice breakfast

Excellent experience 🥰

manyi

臨時決定來陽澄湖吃大閘蟹，訂了崑山的諾富特。 入住當天都滿房了，停車場全是滬牌。 酒店偏商務，中規中矩。 優點： 1. 價格合理，800多一晚含雙早。 2. 早餐味道出乎意料好，品質和服務都在線。 3. 贈送悦豐島有機農場的門票，踏青好去處。 4. 開去巴城吃大閘蟹還是蠻方便的。 缺點： 1. 房間感覺打掃不是很到位，地毯下面很臟。 2. 馬桶自動沖水，大晚上起來上廁所會影響到同屋的人。 3. 前台服務一般。 總體來説還可以，算是四星級酒店裡還不錯的了。

從入住到退房，每個員工都熱情周到，讓我有賓至如歸的感覺，尤其前台服務很好，設施齊全，衞生乾淨，讓人滿意忘懷，員工專業且貼心，整體來説，這家酒店的服務真的超讚～