Orange Hotel (Kunshan Vientiane Hui Branch)

Disappointing Service at Orange Hotel After a Promising Start My anticipation was high for my stay at Orange Hotel, following a delightful experience at their sister property, Citigo, in Xi'an. The hotel's design and aesthetic initially impressed me, promising a blend of comfort and style that seemed perfect for both leisure and business travel. However, the service failed to meet the expectations set by its sister hotel, leading to a series of disappointing encounters. 1. Sleep quality is important for travelers, and after a restless first night, I approached the front desk to request a room change. Despite my willingness to compromise on amenities or pay a difference, I was immediately met with a refusal, citing full occupancy. This was perplexing, especially since room availability was still shown online. The lack of effort to accommodate a simple request was disheartening. 2. The housekeeping service was below par. After requesting my room to be cleaned, I returned to find my used tea cup unwashed and the bed linens unchanged, a basic expectation of cleanliness and comfort not met. 3. The absence of air conditioning control during the night was particularly troubling. Despite expressing discomfort with the heat and inquiring for a solution, I was told the system was centrally controlled to emit warm air due to the cold weather outside. The lack of regard for individual guest preferences and the unwillingness to find a solution resulted in a sleepless and uncomfortable night. 4. Interactions with the front desk were marked by a mechanical and unfriendly demeanor, vastly different from the warm hospitality I anticipated. It seemed as if guests were more of a bother than valued patrons, with staff appearing disinterested in providing any assistance beyond basic check-in and check-out procedures. In conclusion, while Orange Hotel excels in its aesthetic appeal, the service significantly tarnishes the overall experience. The lack of attention to guest comfort and the unwillingness to address concerns make it difficult to recommend this hotel. It's a reminder that good design cannot compensate for poor service, and hospitality should always be a priority.

Very new Hotel, location just opposite of shopping mall. It easy to get Taxi to get around, also not too far away from Kunshan South.

manyi

①環境衞生非常乾淨整潔！ ②桔子人服務態度超級貼心，温暖！ ③現代的裝修風格特別喜歡！ ④讓我感動的事：免費洗衣服還幫你送回酒店！你叫的餐不僅可以在一樓大廳使用，他還有機器人可以幫你送到房間的服務！ ⑤超級棒一次體驗！下次還來！

先説説好滴方面：首次體驗桔子酒店，儘管房間面積不大，但衞生間很大，電視機超大，小度語音控制很方便，入住和退房很快捷，大堂布置很符合當下人們追求放鬆、小聚的特點。入住時還送了小孩子一包小零食。布草質量很好。早餐品種豐富，還有特色麪檔，很贊！另外有洗衣機和烘乾機，這真的很解放雙手。地理位置也很棒，就在萬象城對面，吃飯購物很方便。 再説説需要改進的：窗户無法完全閉合，因此對於高樓層來説風噪總會影響環境體驗。最嚴重的就是蟲控！不知道為啥我們這間22樓客房的衞生間很多螞蟻，難道是因為餐廳也在這樓嗎？希望品牌方好好注意衞生質量，不要自砸招牌呀！

服務超級好,酒店很新也很乾淨,位置方便

還是華住會旗下酒店靠譜。前台給升級了房型，房間大小布局，隔音也不錯。離萬象滙很近，一條馬路，所以吃喝玩樂很方便。地鐵站就在萬象滙。酒店服務也挺好的。早餐略簡單但是吃飽也夠了。下次來崑山還會住這裏。

床品舒適，衞生間寬敞乾淨，風格簡約，需要的都有且精，無用的裝飾都剔除，非常符合我的生活哲學。住多了洲際、萬豪，初入桔子，未必有乍見之歡，但是絕對久處不厭！

當時入住的時候前台看到房號就有點麪露難色，結果真的踩雷了。 房間凌晨有很大的水流聲根本無法入睡，打電話給前台二話不説給換房，確認後告知我該房號確實經常被客訴有水流聲。態度我是滿意的，但是確實存在這種問題的話希望從一開始就避免。 另外，換房（房間面積明顯小於所有在售房型，可以看出是備用的）毛巾有點臭，希望即使是備用房間衞生也要勤管理。