Hotel Nikko di Kutchan

I want to give top marks for customer recovery for Chalet Ivy. I booked five nights there for a Feb ski trip in october 2022. It was confirmed by Agoda, the booking agglomeration site. But 3 weeks before the trip, they claimed they couldn’t find the booking and had to cancel the booking. The fault seemed to lay with their 3rd party wholesaler for rooms. With sky high costs and low availability at this stage, I freaked out. But Vladi the reservations officer from Chalet Ivy manager managed to re-book me in albeit at a slightly higher price- offset by the compensation I received from Agoda. We even had an upgrade to a Mt Yotei view room. Great save. Also a shoutout to front reception staff like Rou Hong who was so helpful. All in a great experience staying at the Chalet Ivy

2023年2月、スキーシーズンのど真ん中で宿泊しました。 良かったところ ・外装は周囲のホテルに比べるとバブル期に建てられた温泉のようで一見ハズレかなと思いました。しかしながら内装は新しく、部屋の中(部屋も新しいのと古いのがあるようですが)もモダンな作りで快適でした。 ・大浴場は温泉で、露天風呂あります。スキーシーズンで人は多かったですが、浴場も大きいのでゆったりと入浴できました。 ・食事はバイキングでしたが割と本格的で、天ぷら、ステーキなどなど美味しかったです。期待以上でした。 悪かったところ ・スタッフ(特に受付)の対応が微妙です。チェックインの時間帯で多くの客で溢れているのに担当者は1-2名程度しかいませんでした。しかも英語/中国語の方も多いですが、片言のスタッフが多く、対応に時間がかかっていました。列に割り込んで入ってくる方もいましたがそこまで気をくばれていませんでした。また案内も必要なことしか言わず、風呂はどこか何時からかなど聞いても「書いてあります」だけしか言われませんでした。海外の格安ホテルならともかく日本のある程度のランクのホテルならもう少しホスピタリティをあげて欲しいと思いました。 ・スキー/スノボ関係ですが、リフト券や貸し出しは別の建物になります。このホテルだけではないでしょうが、少し離れているのですが、もう少し利便性を改善してくれたらと思いました。 ・あとこの時期は朝夕食つきで１泊２万5000円でした。しょうがないとは思いますが、日本人でも楽しめる場所になってほしいです。

二回目の宿泊でしたが、やはり部屋がひろく 落ちつく内装です。 ミニキッチンがある部屋で使ってはないですが 飲みもの飲むのに良かったです。 大浴場の温泉は、あまり、泉質はわからない感じでした。 食事がないので、朝は近くのカフェにたべにいきました。 コストパフォーマンスもよいと思います！

The stay at the Park Hyatt will remain a particularly positive memory for us, even though the arranged pick-up from Sapporo station required some patience and nerves. The initial annoyance was compensated not only by the great attention and care of the driver, but also by the very professional complaint management of the guest relations manager. As for the rest of the stay, the hotel impresses with its architecture, tasteful furnishings and a service team that excelled in cordiality and sincere efforts to read the guests' wishes from their lips. The leisure activities are great, and I would particularly like to mention the Zip Flight and Tree Trekking. I have one suggestion for the reception - when asking about walks, don't just mention the short walks in the area, but offer more detailed advice on additional walks and places of interest. All in all, the stay was a special occasion for us and we look forward to perhaps visiting Park Hyatt Hokkaido again in the winter.

Apabila anda menginap di The Setsumon in Kutchan, anda akan berada berhampiran lif ski, tidak jauh dari Pusat Peranginan Gunung Niseko Grand Hirafu dan 13 minit berjalan kaki dari Niseko-Shakotan-Otarukaigan Quasi-National Park. Pangsapuri ski ini berada 27.6 km dari Resort Rusutsu dan 12 km dari Kawasan Ski Antarabangsa Annupuri Niseko.Gunakan kemudahan sesuai yang disediakan seperti akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj).Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, kakitangan berbilang bahasa dan tempat simpanan bagasi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 22 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, sedangkan televisyen skrin rata disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta meja dan periuk nasi.

I had such a wonderful stay at this very nice hotel. It was my first time staying in a pod like this and it was so much fun. Neighbors were very respectful with the noise level and I slept quite comfortably. The shared facilities were also gorgeous and the showers and bathrooms were very clean and tidy. The hotel also provides shuttle service to the Hirafu Welcome center every 30 minutes, which is very useful for snowboarding all day. They provide breakfast which is pretty good, but the dinner was much more delicious. I would definitely stay here again!

Midtown Niseko Pros: - there is a shuttle bus running between midtown to Hirafu and Hanazono every 20 mins - There is a modern and well equipped common room ( a big pantry with cooking utensils ), small oven and microwaves and dinning tables and chairs on every floor ( but no eating utensils ) - Coined laundry and dryers on every floor ( but no detergents ) - Rooms are warm and sound proof - Gym opens 24 hours - Rooms are small but storage is good - pick up and drop off service on your arrival day and leaving day from Hirafu welcome center Cons - the rooms are too small - Midtown diner breakfast selection is very limited, no cereal, not much fresh fruit ( only lychee ), no egg station. Mostly Japanese food on the buffet. Price is 2700 yen per person, not value for money - Midtown diner dinner selection is even worse. Two types of hot pot, some a la cart but not sure what kind of cuisine they are trying to offer. Not even offering burger and pasta ….. - There is no locker in the ski storage . We have our ski poles stolen - No tea bags and coffee in the room though they have a kettle - No daily room cleaning, only every three days. And no bottled water given after room cleaning, only 1 per person on your arrival day It is still very value for money for niseko standard, but this place is just very functional Suggestions: - make the lobby area more vibrant by playing music, provide simple but wider menu at midtown diner include in g burger, pizza, sandwich, pasta. Make a mini chill area for apre ski drink and meet up would create more atmosphere for the whole place.

We had an amazing 5 night stay at Miru Niseko in March 2023. Our group was 3 adults & 2 small children, and we had interconnecting apartment rooms. The rooms were so comfortable, clean, spacious and well designed. Amazing snowy views from all windows and very peaceful. We loved the Blackwood grill for breakfast everyday - the adults tried all kinds of different Japanese and western breakfasts and the picky children were accommodated for very well. On our last night we had the course dinner and were blown away - do not miss this and book in advance! It was such a special dining experience. The in-house Onsen is gorgeous - there are indoor and outdoor pools to experience. Perfect after a day on the slopes. The Miru Niseko is only 4 minutes drive from Hirafu town and there is a convenient shuttle bus running morning, lunch, and the evening so you can get in and out without needing a private car. All the staff were so welcoming and wonderful, and went the extra mile to help us and recommend restaurants and activities. 10/10 we will be back - the chalets look amazing and we will try those next time! Thank you for our unforgettable stay!

This was my third stay at The Maples, and I couldn't have enjoyed it more. This time I came with just my boyfriend instead of with family, so handled most of the logistics myself. I really relied on help from the staff and The Maples, before, during and after my trip! Even a month before my trip, I got a lot of help with transportations, ski passes etc through emailing with the staff, who were always so prompt to reply and very friendly. During my stay, they also helped me a lot with dinner reservations etc. Every request or question I had was met with a friendly smile. Of course, I enjoyed the location again immensely. It was great to be able to walk to many of the stores and restaurants, and to also ski in and out. This time I also rented a car and parking at the Maples was always available and easy. The hotel was always bright and clean. My onlyyyy complaint if I had to mention was that my room did not have black out curtains... so I was woken up pretty early every morning by the natural sunlight!! But, this actually helped me to get up there on the slopes bright and early, so a perk after all!