I stayed at the below hotel in Turkey booked via Love Holidays. Never again they should remove this hotel from their listing. Grand Nar Hotel, KEMER the adult only one, as there are 2 in KEMER Night 1: I arrived at the hotel around 11:30 PM after a long flight and a 90-minute transfer from the airport. Check-in went smoothly, and my suitcase was promptly taken to my room. However, I was disappointed to find that the bar had already closed at 10 PM. After such a long journey, it would have been nice to have a drink. Day 2: Breakfast was simple but sufficient with eggs and tomatoes. I spent some time by the pool on a sunbed, but my relaxation was disturbed by a fellow guest who did not understand the word ”no.” This unwanted attention made me very uncomfortable. Dinner that evening was quite amusing with an abundance of Brussels sprouts – something I only see at Christmas or Easter as an Irish person. The food variety from breakfast to dinner was extensive, especially their creative use of boiled eggs in various dishes. However, I was surprised to learn that before 10 PM, despite being on an all-inclusive package, only beer and local wine were available for free. Any other drinks had to be paid for. No service at the bar after 10pm! Yet staff stay by the pool drinking! Day 3: I spent the entire day on a beautiful trip and had dinner at Leon's, which was recommended and did not disappoint. Days 4 & 6: Breakfast, lunch, and dinner were consistent, though I discovered multiple ways to reuse cooked potatoes, which was interesting. Day 5: I went on an evening tour, which was enjoyable. Unfortunately, the most distressing part of my stay was the persistent harassment by another guest who seemed to stalk every single female around the pool. He made video calls with his phone close to our faces while we were sunbathing. Despite my complaints, nothing was done. In fact, he continued to sit near us, making me feel extremely uncomfortable. The hotel staff, who were often seen socializing and drinking with this individual in the evenings, did not address the issue. This was the first time in all my travels to Turkey that I felt so unsafe and uncomfortable. Additionally, the hotel’s interior is in dire need of a makeover. The staff’s attitude was appalling, exemplified by a manager calling a guest a ”fat sl*t” for breaking an old chair and demanding 100 euros or threatening to kick her out. This is absolutely unacceptable behavior. The furniture is about 20 yrs old ffs. The two dogs in the reception area also need a good wash as they smelled terrible, making the reception area very unpleasant. In 37 degree heat it was disgusting. Positive Note: The only highlight of my stay was the spa. The staff there, especially the manager and his trainee, were brilliant and provided excellent service. In conclusion, this hotel needs significant improvements in staff behavior, guest safety, and overall maintenance. Until these issues are addressed, I cannot
Sangat Baik
44 Ulasan