Hotel berhampiran Hot Springs Royal Gardens, Kyadondo

The staff were helpful from the moment I booked, answering many questions and making changes to my booking easily. My airport transfer was arranged by the hotel for my 2am arrival and was a safe ride to the hotel. The suite was really spacious with a great shower, a small kitchenette, iron and iron board all supplied. The restaurant on the top floor has a roof top terrace with a magnificent view over the city and was a highlight of each morning and evening. Breakfast was substantial and varied each day.

There were many other hotels we could have chosen to stay in Kampala but having had such a great experience 4 months ago, we decided to return to the Protea Hotel by Marriott in Kampala. Joan and Charlotte were very good at checking us in quickly. Thank you so much as we were very tired having travelled nearly 20 hours by plane! Maurice, Noah and Rehema were excellent with their customer service by ensuring my mother and I had everything needed for a nice evening. Our room did not have a mini fridge so Maurice suggested he will go and check for a spare one. Maurice brought us one, given the fact that the hotel was almost full. Noah, thank you for all your help in making the tasks I needed completing easier and quick. Maurice, Noah and Rehema thank you for your great hospitality. You were all so kind. Jasper, Sampson and Issac looked after us when we were having diner in our room and made sure we had what we needed by being so quick with their service. They had to run to the kitchen back and forth and were very efficient although they were all very busy that night. In the morning, the breakfast buffet was great with a big variety of food choices. The chef on the night duty made some Poha upon our request, thank you for doing that for us. The Poha was delicious and so were the Indian pakoras. Chef Godfrey made beautiful omelettes as we wanted and went beyond his time to fulfil my mother's need with the chillies. Derrick made us teas the way we liked and the teas were perfect. Cissy and Aisha thank you for your kindness and service. Sharon it was lovely to see you and wish you all the best. The buffet was a mixture of continental and cooked breakfast with a couple of ”chef's speciality of the day” which were delicious! Well worth the money. Samuel, thank you for your speedy checkout and your advice. Thank you all again for your kindness and making another stay wonderful. We will miss you all but promise to return again in the near future. Each one of you have contributed to another great stay and made it even more special, you were all very friendly, courteous and very accommodating. The quality of each of you was very impressive. With regards to the hotel, it was great to see some improvements to the room. The bed was very comfortable it felt like sleeping on a cloud :) The room was very clean, spacious and the new decor was superb. However the shower gel needs to be changed back to the old style one as the new gel is so runny like water and not soapy at all! Also, the WiFi was a bit slow this time and got cut a few times. Still giving 5 out of 5 stars as each member of the staff were amazing and professional with their duties. Can not wait to see the refurbished version of the hotel in months to come :)

I enjoyed the room and the services, the food was great and duty of care at the restaurant qas great. How ever took very long to wait for th lift, one side not working and at all time people were waiting longer than usual. Reception is cold, I struggle to access the room aline and even struggle with my language alone with the mess at the lifts. Overall it's a great facility that once customers care is improve all will be great.

Great hotel for the price in Kampala. Much improved over previous visits with notably upgraded rooms. Staff are uniformly attentive and friendly which was appreciated over a 2+ week stay. Great, large pool and fitness center. Good location near city center and a variety of restaurants. Breakfast buffet is huge, varied and changes daily. Dinners may be as good as it gets in Kampala though it helps if you like Indian as they do that cuisine well. Only complaint was the limited selection of TV channels - mostly Indian or old movies.

It was perfect experience overall.

The hotel was in a quiet area near the city. Room was ok but I had to change it as it smelt of smoke. Hotel changed it without fuss which was good. Food at the restaurant was good and authentic. Enjoyed my stay and will return.

The hotel is the best by all standards at Bugolobi Uganda. I would always recommend any person on a business trip to Uganda. I would urge management to maintain the same standards. Kind and professional employees willing to support and make your stay homely. Judith in charge of room cleanliness is the best!!