Hotel berhampiran Eikando Zenrinji Temple, Kyoto

I booked a premier twin with city view guest room in this Banyee Tree Group Hotel at Kyoto Sanjo district. The hotel location is very good and just slightly off Kyoto City shopping centres within a 5-10 mins walking distance, which is good for my family since we can do some walking exercise and looking for good japanese food everyday when we are going out without wasting time to find transportation and yet there is a sub-way train Sanjo station just right next to the hotel for linking up to other scene spots and even to Osaka and other places as you wish. The quality of hospitality service is good and some staff are hands-on and can communicate via english. The room interior is warm and comfort to my family and I like its comfy bed and sufficient hot-water rain-shower and both my family and myself had a good sleep there. The Wi-Fi speed is acceptable and the room cleaning service is also above average.

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

地點比較難找，也沒有附設泊車位，但附近也有很多付費的停車場，附近也有超級市場。 屋內十分乾淨，有需要的物品也可以問他們取。

Sentiasa menikmati penginapan yang menakjubkan di rangkaian hotel Tokyu Stay Menyukai lokasi Tokyu Stay Kyoto Sakaiza (kawasan Shijo Kawaramachi), ia terletak di tengah-tengah pusat bandar Kyoto dan dalam jarak berjalan kaki ke Pasar Gion dan Nishiki untuk bilik double deluxe (boleh memuatkan 2 beg pakaian terbuka tanpa masalah), dan saya sangat menyukai mesin basuh+pengering 2-dalam-1 dalam bilik Setiap muatan mengambil masa sekurang-kurangnya 3.5-4 jam untuk menyelesaikan keseluruhan kitaran daripada mencuci dan mengeringkan. Terima kasih banyak atas layanan, pasti akan menginap lagi. Saya menginap di sini semasa perjalanan 2 hari saya ke Kyoto Lokasinya sangat bagus. Hotel ini baru sahaja dibina. Terdapat bar minuman layan diri di tingkat pertama, dan anda juga boleh mengambil bekalan. Bilik ini dilengkapi dengan mesin basuh dan pengeringan, ketuhar gelombang mikro, periuk, pinggan dan kutleri Anda juga boleh meminjam pisau dari kaunter.

Hotel is conveniently located next door to a subway station. It is a few stops from Kyoto station. There are many stairs and no escalator or elevator when you exit the subway so not the best when you have luggage. Front desk’s staff English is quite limited, which surprised me given that Hyatt is an American chain and most guests were American while we were there. There are two Nespresso coffee machines in the lobby but no milk. There are three laundry machines on the lobby level. Each machine serves as both a washer and a dryer and takes 120 minutes for 600 yen. People lock their load with a code and you end up waiting for a long time waiting for someone to show up to remove their laundry. Room is tiny, the size of a closet. Our room had two twin beds and a sofa bed for a single person. There is no room to move. There are no sheets in the room so we called to ask for sheets. The person who answered the phone did not know what sheets mean so we had to go to the lobby and describe what we need. The language barrier is real. Our room was on top of a road and we could hear almost every car that went by. It does not seem like the hotel invested in good windows. Make sure to pack ear plugs. The bathroom is quite small and has a weird setup with a shower next to a bathtub. Front desk staff is also not helpful with recommendations for places to eat. They show you a barcode that lists restaurants, but do not provide recommendations. We found an excellent Indian restaurant very close to the hotel. You exit the hotel and turn to the right towards the subway, pass the dry cleaners and cross the street, you will see a mini-mart and then a basement with an Indian restaurant. They open at 5 pm for dinner. It is very inexpensive and delicious. I recommend the butter chicken and cheese nan. Front desk will print for you, there is a charge of 10 yen per page. There is no concierge and staff was too busy to respond to questions about how to get places, instead they offered a map. Breakfast gets busy so be sure to get there early. They offer rice, curry, soup, fish, fruit, bread, coffee, juices and more. The egg is extremely runny and when I asked the attendant if they have egg that is better cooked, she had no idea what I was saying. I would not stay here again because of not being able to communicate with staff and because the room is so small.

We stayed in this hotel for 4 nights during our first visit to Kyoto. This hotel is very clean with nice accessories and modern Japanese accommodations located in quiet neighborhood away from constant tourist crowds but at the same time in walking distance from the emperor palace and right across from Nijo Castle. It is only 10-15 minutes away on taxi from Gion district and other main tourist attractions that Kyoto can offer. I also would like mention Garrya Nijo Castle Kyoto staff that made us feel very welcomed and specifically to Timothy Hui (front office manager) who went beyond his duties and make special accommodations for us during our visit in Kyoto.

Terletak di tengah-tengah stesen Kyoto, Ala Hotel Kyoto menawarkan oasis yang tenang di tengah-tengah pemandangan bandar yang sibuk, dengan akses mudah ke pelbagai tarikan pelancong dan hidangan masakan. Terletak di sepanjang jalan yang meriah yang dihiasi dengan restoran daging lembu yang lazat dan bersebelahan dengan kedai ubat 24 jam yang menawarkan harga yang kompetitif untuk kosmetik dan ubat-ubatan, lokasi hotel menjanjikan kemudahan dan menyelami budaya tempatan. Sebuah penubuhan yang agak baru, Ala Hotel Kyoto menawarkan salah satu onsen luar terbaik yang pernah saya temui dalam perjalanan saya. Terletak di tingkat 10, onsen ini disertai dengan ruang istirahat zen yang tenang, sesuai untuk berehat selepas berendam atau menunggu penyiapan pakaian. Walaupun perkhidmatan dobi adalah percuma, tetamu harus ambil perhatian bahawa detergen tidak disediakan. Walaupun makanan ringan percuma tidak ada, kemudahan onsen yang luas dan suasana tenang mengimbangi pengawasan tersebut. Walau bagaimanapun, perlu dinyatakan bahawa waktu operasi onsen adalah agak terhad, ditutup pada pukul 11 ​​malam setiap malam, dengan hanya dua pengering rambut tersedia. Apabila memasuki bilik, saya terkejut dengan keluasannya—cukup untuk memuatkan tiga bagasi dengan selesa. Kemuncaknya, sudah pasti, adalah tab mandi yang memberikan pemandangan persekitaran hotel yang menakjubkan, sesuai untuk berendam dalam keindahan matahari terbit atau terbenam. Lengkap dengan akses kepada YouTube dan Netflix, bilik ini menyediakan banyak pilihan hiburan. Untuk hidangan yang menyenangkan, nikmati aiskrim hidangan lembut dari kafe bersebelahan dengan hotel—kesimpulan yang ideal untuk hari penerokaan. Katil memancarkan keselesaan, manakala penambahan sofa berhampiran pintu masuk menyediakan tempat yang selesa untuk berehat tanpa mengotorkan peralatan tempat tidur dengan pakaian luar. Secara keseluruhannya, walaupun Ala Hotel Kyoto mungkin kekurangan kemudahan tertentu, penginapannya yang luas, lokasi yang strategik dan harga yang berpatutan menjadikannya pilihan yang menonjol untuk pelancong yang mencari ketenangan dan kemudahan dalam ukuran yang sama.

We love staying here so much. The hotel is closed to everything: 3 mins walk to Kyoto station, next to Yodobashi dep. which you can do shopping and find so many restaurants on 6 floor. The staffs are so friendly and helpful. The hotel room is so clean, wide and hygienic. You can pick hotel amenities by yourself next to the receptionist counter. I’ll come back staying here again for sure.

- Lokasi bertentangan dengan Stesen Tokyo. Tetapi ia adalah bahagian restoran. Tetapi ia tidak terlalu jauh untuk berjalan ke stesen kereta api. Hotel ini besar dan luas. - Daftar masuk daftar keluar Anda boleh melakukannya sendiri di mesin. - Perkhidmatan simpanan bagasi disediakan dengan menghubungi kakitangan. - Bilik yang ditempah adalah 2 katil single biasa, tetapi telah dinaik taraf kepada bilik besar dengan ruang sofa untuk berehat. Beg besar 29 inci, 2 boleh dibentangkan dengan selesa, selebihnya lebar di sisi. - Bilik air bersaiz baik Tab mandi tidaklah kecil. - Kelemahan yang dihadapi ialah penghawa dingin tidak boleh dilaraskan. Ketika saya pergi berehat, cuaca di Kyoto sudah mula panas. Tak boleh adjust aircond jadi sejuk. Ia seolah-olah dikawal oleh kerajaan pusat. Panas sangat sampai tak boleh tidur. - Perkara lain ialah Dengan lokasi bersebelahan jalan Kadang-kadang anda boleh mendengar bunyi kereta memandu di jalan raya. Kadang-kadang terdengar bunyi motosikal membelok. Saya terkejut ＞＜