Pengguna Tanpa Nama
22 Disember 2025
My experience at Rhiga Royal Hotel was deeply disappointing. At hotels, I encountered many staffs (almost all) who appeared indifferent, cold, and emotionally detached. There were no smiles, no warmth, and no sense of welcome—only rigid, mechanical interactions. Despite paying a high price for accommodation, I felt like an inconvenience rather than a valued guest.
Japan was once famous worldwide for its exceptional service culture and gracious hospitality. Based on my recent experience, that reputation no longer holds true. What remains is efficiency without kindness, politeness without sincerity, and service stripped of human warmth.
This was not just disappointing—it was disheartening.
The hotel appears to be quite old and poorly maintained. The condition of the room shows clear signs of long-term wear and neglect. As shown in the photo, the door frame and lock area are visibly damaged, with peeling paint, cracked surfaces, and poorly repaired sections. This is not a minor cosmetic issue but a sign of aging infrastructure that has not been properly renovated. The overall atmosphere feels tired and neglected, and the property would greatly benefit from serious renovation and refurbishment.
Terjemah
