Hotel berhampiran Camí de Ronda, La Mora

The beautiful old buildings that make up the hotel are in the most picture perfect village of Altafulla and our expectations were v high for our little Spa Break. First Impressions : our suite was basic, lacking in any personality or chic soft furnishing touches. It felt very cold, clinical and like an unloved basic air b n b not a supposed 4 star historic hotel. The living area was also super dark, no real amenities in the bathroom besides nailed to the wall shower gel / shampoo. No luxe touches at all, no mini bar, coffee maker… nothing that I’ve come to expect from a European 4 star hotel. The lovely Italian male receptionist couldn’t have been more helpful tho he moved us almost immediately and continued to help us throughout our stay despite our issues so 5 stars for him. The housekeeping staff was also lovely and our waitress in the super fancy resto. Here are the list of issues that the hotel need to address: - Sinks are still shallow the water just splashes back at you. V much style over practicality - only 1 bathmat in a room for 2 people - grill in shower came off and moved around - no rug , no paintings/ photos/ no coffee machine or kettle / no mini bar - no room service - no tissues / cotton buds / body lotion / conditioner - safe was not working I had reserved spa slots and massages n advance but when we arrived the Spa is NOT a spa it’s a tiny facility with a v small jacuzzi type pool big enough for 4 people and another tiny plunge pool all in a very confined space which feels claustrophobic with more than 2 or 3 people in. The sauna is tiny as is the steam room which was not even working. Never mind we thought we will brave the cold and go for a lovely outdoor swim … another reason we choose this hotel as according to the website the pool would be open, it was not ! It was being dosed with chlorine and we were not allowed in. The spa had double booked our massages and in fact they could only accommodate one of us the following day and the therapist was one hour late as her car had broken down and when she did arrive made no apology, made my friend wait until she’d had a coffee and then administered a very poor massage with next to no pressure despite being asked several times to go harder. She didn’t ask any health questions about allergies or injuries …. Shockingly poor ! The dinner at the restaurant was v good if a little fancier that what we fancied but the pizza resto wasn’t open. The lighting in the restaurant v bright and lacking ambience as a result. The winery trip was interesting and the village is fabulous with a couple of great bars and restos and an amazing deli. It’s a shame about the hotel as it could be spectacular if the management spent some money on some tweaks that would make a world of difference to the guest experience. A good interior designer could help to warm up and personalise the gorgeous old buildings

Fuimos en familia por la cercanía de Port Aventura (a 12 minutos en coche) por ese sentido bien. Habitación triple espaciosa y bien para ir eso, sólo a dormir. Paredes muy viejas, pintura desconchada, sucio (pero no por la de la limpieza que es muy maja) es porque está destartalado y viejo. La ducha bien aunque cala abajo. Cucarachas en la terraza (se cuelan por un agujero de la pared) Frigorífico roto, pequeño, pero para guardar las cosas vale (nos lo cambiaron por otro). Las camas incómodas, almohadas finas. Se oye todo. El microondas de fuera que viene bien para calentar las cosas no funciona del todo bien (aunque lo hayan comprobado y digan que si) no es así, coincidimos varios clientes en esto. Aconsejo que lo cambien. El camarero Nel muy bien y atento, por eso pongo dos estrellas. Y Ali el propietario bien también y servicial. Lo peor del establecimiento una de las dueñas que es la que está en recepción. Desagradable, mal educada, borde. No sabe tratar a los huéspedes (ni a sus empleados ..) prepotente. Quitaría las estrellas solo por ella pero por el resto las dejo. Sitio para ir y no volver, solo como experiencia de ir a dormir calidad precio si vas al parque.

Un hotel tranquilo,cómodo nada estridente con pequeños encantos y agradables detalles dispersos que vas descubriendo poco a poco.Esta bien situado, y todo el tiene -como podría describirlo-, una sencilla elegancia e informalidad que produce relax a sus alojados, te situes donde te situes. El personal es agradable. Destaco la decoración y ambientes, con detalles que en mi opinion son exquisitos, algunos hasta curiosos y sorpresivos. Guardan en slgun lugar a la vista una de esas centralitas telefónicas de antes. Consejo: desayunen sin prisas contemplando la piscina mientras oyen a Ella Fitzgerald, Sam Cooke, o Dina Washington.

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