Hotel berhampiran Serenity - Centro do bem-estar, Lagoa

Malgré un emplacement génial en Algarve, et un personnel attentionné une immense déception pour cet établissement. Nous avons réservé 2 nuits. Le soir de la première nuit nous sommes arrivés tard , nous avons pris possession de la chambre. Le sol était humide ainsi que les draps et la salle de bain. Nous nous sommes dit que le ménage venait d'être effectué et que la chambre n'avez pas été aéré depuis longtemps au vu de l'odeur. Petit désagrément aussi l'eau de la douche était froide. Au petit matin mal à la gorge, de la condensation sur les murs où coulaient des gouttes, nos sacs humides, le sol mouillé, quel plaisir .... Nous avons laissé la fenêtre ouverte en nous disant que le deuxième soir ce serait réglé. Et là surprise! Exactement comme le matin l'eau des serpillères en plus au sol. Nous sommes allés à la réception pour changer de chambre ou être remboursés. On nous informe que l'étage supérieur est en travaux et que ça doit être une infiltration d'eau. On nous propose la chambre à coté, exactement le même problème. Ainsi qu'une troisième chambre. La direction nous propose enfin une suite dans un autre endroit. Nous demandons le remboursement des 2 nuits au vu de l'expérience. Seule la deuxième nuit nous sera remboursé. Nous quittons donc l'hôtel avant la fin du séjour et terminerons les vacances avant l'heure sur cette touche désagréable. Nous déconseillons fortement pour LES PERSONNES ASTHMATIQUES ainsi qu'en basse saison et surtout lorsque la météo est pluvieuse ou humide. Dommage l'hôtel a l'air d'avoir du potentiel pour la belle saison. Pour ce genre d'établissement grande déception. Merci au personnel d'accueil d'avoir fait au mieux pour régler le problème.

Una villa, muy buena y bien situada, muy bonita y agradable estancia, el único inconveniente diría que ha sido el tema del spa, no estaban ni los baños turcos en funcionamiento ni la piscina pequeña, si eso hubiera estado operativo hubiese sido ideal, pero igualmente, todo lo demás un lujo para nosotros.

Stay here in early September 2022. The villa was in excellent condition and very spacious. Pool was super clear and well looked after. The 3 kids loved it. Location is superb with beaches close by and other attractions such as waterpark and Benagil caves

A beautiful hotel in a beautiful location - we went at a time where it was a little quieter but still sunny. They town is small and cute and during summer I’m sure there’s more entertainment. The staff in the beginning weren’t as welcoming but after that they were all very pleasant. We did mention it’s our anniversary but as this was in the beginning with staff that weren’t bothered nothing was done. Other staff were very very nice and always so helpful. Breakfast was lovely and the bar at night was also lovely.

Quiet, peaceful place but nothing available nearby except the excellent Quinta Dos Santos winery and restaurant - open 13.00 to 22.00. Our hotel room was clean and spacious and the staff really do try to do an excellent job. However the food is extremely disappointing and the only evening meal available is a buffet of mediocre, tasteless dishes. Two nights a week the restaurant is closed, one night Pizza is available and the other night Barbecue; if these are not to your taste you'll have to make do with bar snacks. It is mandatory to book a table for the evening restaurant but don't try and do this through reception, they will always tell you it is fully booked. However if you go to the restaurant personally most of the tables are free and you will be able to eat there. Apparently this is because a lot of ”all inclusive holidays” are booked there and so evening tables are prioritised for these people but most of them do not appear for dinner. Why reception is unaware of this none of the staff could explain. Apart from dining chairs at the Pool Bar and loungers round the pool there are no comfortable seats available. Certainly not one of the better places I have stayed in.

My husband and I are staying here for the last part of a two week vacation in Portugal. We had looked at reviews and pictures of this resort prior to arriving and were excited to stay here. Upon arrival we could see that the views were beautiful but the resort fell short in every other way. When we checked in our room was not yet ready so we stopped at the restaurant for lunch. While at lunch we had to track down staff to give us a seat, get any drinks, and then to order our lunch. Finally our food came and for a 5 star resort the food was less than subpar. We ordered 2 sodas, a personal pizza, and a cheeseburger and the bill was over $60 usd. The restrooms that were available to use for guests had toilet paper holders that were falling off the walls, soap dispensers that were rusted, and bathroom doors that did not lock. Finally once it was time to check into our room I was at first impressed with how the room looked but that quickly changed. Once in the room we found ants crawling around the bathroom and within 5 minutes we had killed over 10 ants alone. At this point we were frustrated and contacted our travel agent to help resolve this issue. Soon after my travel agent contacted the hotel the hotel then called me personally to say that they were made aware I was “complaining.” During that phone call they never offered anything to make our stay better. We decided to walk around the resort to get out of our room and walked down to the spa only to find all the lights off and the “hot tub” cold. After a long day of travel and frustration we decided we would give the restaurant another try. Unfortunately our experience was not any better with dinner. We both ordered risottos one mushroom and one scallop and prawn risotto. The mushroom risotto was almost all mushrooms that tasted like they were from a can and the scallop and prawn risotto had only two scallops and two prawns. We contacted our travel agent again to have them help with our problems with the resort and then decided to get some rest. The next day we spent the day by the pool where not once did any staff ask if we wanted a drink or to order lunch. When we found a staff member to order lunch they gave us a menu but never came back to take our order. Finally we got our food and after we finished it they never came to pick up the plate so after over an hour we took the plate to them. Since check in we have been working with our travel agent to get a refund for our stay and our travel agent has been met with nothing but pushback. Considering all of the issues we are having a refund is the least this resort could do. This resort has the potential to be a great place because of the scenery but they have a lot to improve on for it to be considered a 5 star resort.

This was our second visit to the hotel. The facility is perfect. Exceptionally clean and well maintained. A special shout-out is deserved here to Eugenia in the pool bar who cannot do enough to serve you and will tirelessly take pictures as required. Every member of staff is so professional and engaging. Pool is a good size, plus a children's pool— plenty of sun beds with shade. Our room was a one-bed poolside apartment with a small functional kitchenette facility (2 ring hob, sink and full-size fridge). The bathroom and shower are huge. Maid service every day. Breakfast was good and can be taken outside on the patio. We didn't try the restaurant in the evening although the menu looked good (emphasis on meat) and seemed reasonably priced. Walking distance (10 mins) the ”secret” beaches at melho and pintadinho. Walk to Ferragudo town square, which is 20 minutes. A return Uber is approx 5-6 euros. There is complimentary car parking beneath and on the side of the complex. Am already arranging a return next year.

This hotel is second to none. We have been visiting each year for twenty years as a family in July and as a couple in September. Each time there is a new addition or change that makes it even more special. There is never a single thing that can be faulted. The food is fabulous, having a vast choice of restaurants, the rooms and hotel are beautiful and best of all are the lovely team of staff. We feel like we are family. Cannot recommend enough.