Tivoli Garden Ikoyi Waterfront

The Hotel is terrible. It is not what you see in pictures that you get when you get there. The environment smells and the rooms are not fit for even a 1start hotel. Not recommended.

Lovely clean hotel both in the room and inside/outside of the hotel. The staff very friendly and if you asked provided towels daily. They were a bit lax on cleaning the room. I stayed 6 nights and the room was only cleaned once!!! Fridge and kettle in the room too. The bed was huge and super comfy and the room had efficient A/C. The pool area and pool was very clean however some of the pool furniture was in poor condition. I didn’t eat there but the bar was well stocked and did cold beer and cocktails. I would definitely stay again. The location over the lagoon was lovely and the whole outside area was very peaceful with plenty of places to sit under shades.

No elevator, broken tv, and small room, a staff person began knocking on my door at 8am and continued every 30minute until i had a bland breakfast

When we checked in, the staff at first could not find our reservation, then when they finally located it, lead us to a room that was very much smaller then the online version of what I had booked stated I had booked, the toilet didn’t work and the cabinet to the fridge was broken. Also there was no gym as indicated in the online amenities and the pool was disgusting. Within an hour after we checked in, staff member came and stated that they put us in the wrong room and went to show my husband an even smaller room stating that was what we booked, again not even close to what the room showed online. Then the constant back and forth with the management on us owing more because they actually placed us in a deluxe room when we booked a standard room and they wanted compensation for that. Then there was a big song and dance about them not getting the proper amount from ******* so they wanted upwards of what came to $200 USD for a mistake THEY made, claiming the GM demanded that was what they had to get from us for their mistake. We asked to speak with this GM and weren’t allowed. We even stated we would pay what the equivalent would be if we had booked online through ******* if we had booked a deluxe room ( again we were not put in a room that was indicated on the ******* site as to what the standard or deluxe room looked like in size or comfort). The manager refused stated the GM absolutely wouldn’t budge on his price. We will never again be staying at this property.

very disappointing, what I saw online that attracted me to book this hotel in not the same on getting there. the services was very bad. the staffs were not so motivated to render me the services required. the hotel look rusty and dirty , aside the waterfront other features are rubbish.no value for money, in fact I was forced to pay extra forty (40) thousand naira before given the normal standard room I booked online.it was a sad experience.

The vibe was great. The view towards the water and the great team of employees working in the hotel gives it a different feeling. My one negative is the hotel’s current state itself. It could use some improvements/enhancements as far as furniture in the rooms, paint, etc (The building itself, nothing else) !!

No le vendría mal una reforma La habitación no estaba mal ( bueno lo complicado era acceder a ella , tenías que coger 2 ascensores pero antes atravesar pasillos largos y subidas de escaleras 3 y no cortas ) se trata de varios edificios y la recepción está en el primero . El baño muy antiguo y muy pequeño ,Las zonas comunes no estaban mal y el personal muy amable y limpio también estaba .