Hotel berhampiran Lorenzi & Barnatt, L.L.C., Tasik Charles

Another Amazing stay at this wonderful Hotel. We stayed from 06/28 to 07/01 and I can only say amazing things about this Hotel. The newly renovated rooms are beautifully redone and beyond gorgeous, the staff made to feel like you are Family and the room is our home. The Front desk staff are great very accommodating. They did a perfect job making sure we were taken care of. The entire Hotel staff are all very nice and friendly and greet you with a warm smile everyday. Even the maintenance staff were very helpful to us and we saw them working in the lobby. I recommend this Hotel to anyone who comes to Lake Charles, especially if you're coming to Downtown. The rooms are super clean and Fresh, and it's right across the Lake. So thank you to all the staff who made our stay such a success🥰 we will be back.

The staff here are friendly and accommodating, and my room was clean and spacious—the location is close to the interstate so be prepared for a little road noise. No frills, but all in all, expect a clean room at a very reasonable price with a kind staff

The staff was awesome!! Helpful and pleasant!! Can’t say enough about that. The issue is the hotel is full of mold. My mother is asthmatic and highly allergic. Immediately upon check in and getting to room she began to have symptoms. With in about 15 minutes she was having very very bad reactions. And even I starting to have itchy eyes and I could feel it in my throat . They tried to move us to 2 other rooms. It just wasn’t better. We did get our money back and changed hotels. Luckily there was availability close at the last minute. That doesn’t happen often and people can get stranded. That is why I think honest reviews are extremely important Again the staff was really helpful and nice!!

The resort fee per room per night was a surprise. Especially since right now all you get is the ******. Pool is still under construction.

I made the reservation through Booking.com for my husband. He was driving at night from FL to TX. About a half-hour, after I booked the room, he got there and told me it didn't look safe. I called the hotel right away and asked if the room could be canceled. The woman who answered said I would need to contact Booking.com which I did immediately. My husband also called the hotel and was told by that woman that the reservation had been canceled. We thought that was the end of it. I received a few emails from Booking.com stating they had tried to contact the property several times but got no response. They recommended that I also reach out to the property again to make sure we weren't being charged for the room. I called and spoke to the manager who very quickly told me that my husband checked into the room at 0317 Friday, 6/18 and that the room had been used. I explained to him that my husband had driven by the hotel around 2230 CT on 6/17 and told me he wasn't comfortable staying there. The manager then said my husband had signed something when he checked in. I asked him to email that to me. What I received was an unsigned folio showing the charge but no proof that my husband checked into the room. My husband also called the hotel and the manager told him he needed to review the situation and he would get back to him in a couple of hours. When the manager called my husband back, he said the charge for the room was being refunded but no explanation as to what had happened and why they said they had my husband's signature on something. This situation was frustrating and worrisome because it sounded like something shady was being done at the hotel. To me, it seemed like we paid for the room but somebody was allowed to stay in it...and probably paid for the room as well. All in all, we got our money back but I would never recommend staying at this property due to the possibly sketchy business practices.