Our booking had listed and arcade card if booked before 1/31. We booked beginning of that month. Upon check in, we were not provided with such. Upon further inquiry facility acknowledged that they used to offer that but stopped 1/31 however manager claimed stopped in Dec 2023 and blamed ******* for the mistake. They refused to offer any alternative perks such as credits in their arcade room & claimed rates were discounted to reflect not getting arcade card; however their site listed the room at an even higher rate while claiming it was only $98 - I paid more thru ******* plus a resort fee to hotel directly & that was still less than if I had booked thru hotel directly or thru choice hotel membership, so clearly not true at the time of my booking.
On top of that heater smelled like smoke, cigarette butts on balcony, stains on carpet, one piece of furniture looked like it had been eaten thru by termites, and no towels in pool area.
Terjemah