Hotel berhampiran Musee Mathurin Meheut, Lamballe

J'ai passé un séjour très agréable, la chambre était propre et bien rénovée. Le personnel est super sympa aussi bien en chambre qu'à l'accueil et nous avons bien profité. Nous y retournerons avec plaisir lors de notre futur passage à St Brieuc. Merci à toute l'équipe

Hôtel très propre et confortable

Only wish I had read the previous review before I booked. We booked the family suite as we were travelling with our two kids (7,9). The main bedroom was a very generous size, bed comfortable, bathroom very nice and it was clean. The secondary room however was a huge letdown. The bed was very small, even for two kids and was honestly the worst quality sofa bed I have ever seen or sat on. There were hard bits poking out on the sides so both kids were pushed to sleeping almost on top of each other in the middle. The bed squeaked every time you moved and my kids had a terrible night's sleep. Note that this was with the addition of a mattress topper which did absolutely nothing to address the fundamental issue. We ended up taking the kids in the bed with us for the rest of the night. A huge shame and I only hope they listen to the negative reviews and replace the sofa bed with a better quality one because otherwise we would have had a very pleasant stay. Certainly we expected more at this price point.

It was very disappointing that when we paid our bill a mistake was made by you in your favour of 306 euros which, we were told, could not be rectified there and then because 'the manager' was not there.. We have spoken to our card company and no credit has gone through yet. Bearing in mind we pay a foreign exchange fee for every transaction it looks like we will be paying for your error. Everything else was fine.

Very disappointed with the service in this hotel. We are staying here for nearly two weeks and the staff at the reception is quite rude when we have an issue like not enough water bottles in the room (they gave us two instead of 4 when we are two adults and two children); phone not working; very small duvet to share for two children; .The children sleeping on the sofa bed have only one very narrow duvet to share and we asked for a second one but the next day it was removed. Our phone in the room does not work therefore we couldn’t call the reception. There is a loud ventilation sound coming from the bathroom which started on the second day. It doesn’t appear to be the A/C as it does not work either. Camille at the reception is very pleasant and polite, so is Yassin. But the rest of the team at the reception is quite rude and instead of telling us they will find a solution or apologize for the mistakes made by the cleaning ladies or issues we have had in the room they decide to argue with us and they say this is your version I don’t have the one of the staff. This type of attitude coming from a manager is even more disappointing. Not professional at all and makes us feel uncomfortable. A manager should not argue with customers but instead make them feel welcomed, safe and understood. The lady in charge at the restaurant in the evening was having a go at the waiters in front of us customers and laughing out loud at their mistakes, sighing in dispair at them. All in front of us. Very very unprofessional. Two of these waiters, very polite and kind to us seemed to be learning and were doing well it seemed, at least they were professional and polite, unlike their supervisor who was diminishing them in fromt of people. Really put us off our meal. One receptionist, a young woman, who did help us with our duvet issue, hardly greeted us when we entered the hotel in the evening. This is a 4 star hotel and very surprising behavior from the staff. She also made the entire reception stink of what seemed to be a humidity issue with clothes. I told her about the smell, unpleasant when you enter the hotel, without realizing the odor actually came from her. She is human but it shouldn’t really happen in a 4 star hotel, when you welcome clients. This morning the actual manager told me his colleague at the reception did not have time to tell me to see my issues with him as she had many other customers to deal with. She could have politely told me, Madam I don’t have to capacity to help you now but I will make sure the manager reaches out to you. This is high season, so there should be more than one person at the reception or at least have the clients directed to the manager immediately for these kind of situations instead of rebuffed rudely. When I asked to have the contact of the direction of the hotel, the manager told me and that after shouting at me down the phone and arguing with me, that he could not provide me with that information and I should write to

L'hôtel est très récent et les chambres sont très confortables et propres. La literie est confortable et la salle de bain spacieuse et très fonctionnelle. Le personnel est très accueillant et très professionnel. Le petit plus : Le restaurant ”La Taverne ” (partenaire de l'hôtel) est juste à côté et vous permet de manger sur place et de ne pas avoir à reprendre votre véhicule. Le petit déjeuner est d'une grande qualité et très varié. Une borne de recharge sur le parking de l'hôtel serait la bienvenue. Il n'y en a pas et c'est quand même étrange pour un établissement si récent comme celui ci. En résumé, tout est parfait et d'un très bon niveau. Je vous conseille vivement cette adresse.