Achat Hotel Kaiserhof Landshut

Excellent check-in and service from the whole team. Great breakfast with variety and a beautiful setting. Central location, easy to get around and take walks along the river.

Gutes Preis/ Leistungsverhältnis, insgesamt leider schon etwas „verwohnt“

I'm torn about recommending this hotel. I actually am very laid back and let a lot of things go that others don't but not in this case. When checking in after a long day traveling I shouldn't have to ask for toilet paper because there is none. They only supply 2 hand towels and 2 so called bath towels. They have liquid soap combo of body soap and shampoo but no wash cloths to help with washing. Our toilet broke and we were moved to another room which was done in a timely fashion. However in our new room the bedding was totally different. Instead of warm cozy comforters we had very light weight ones that are to be used in the summer. We had reserved 2 rooms and the second room had different level of bedding too. There didn't seem to be any consistency in the bedding supplied. Pillows were terribly lumpy. Our 2nd room had a small refrigerator also not consistent and there was a list of what was in there and cost. Surprise! Nothing in there. There were a few things broken too. There is also no drawer space for our clothes. It was just a few shelves. The only good thing was their breakfast set up every morning. That and the view from the dining room was very good. We stayed there 14 days and paid alot of money. We chose to stay because I had someone with me with dementia and a move would have been terrible for her. I really feel that I was overcharged and very disappointed. The staff was very nice.

It was really close to the Christmas fair and right in front of a river, enjoy it a lot.

Stay was ok, but checkout took 30 minutes. Reception appeared to be short staffed and unhelpful.

Breakfast was amazing and the location unbeatable but the hotel is a bit shabby and has no a.c. making it a bit difficult to sleep at first but it seems little to no a.c. is the norm in this area of Germany so its not a big deal, just be aware of this. Front desk can use some basic customer service training and English. I was locked out and threatened to have the police arrest me for owing the hotel money when my reservation had already been paid for. The manager and ******* had to be called and thankfully the situation got sorted out. Apparently their system was down. Still, the front desk lady was rude and made no effort to understand even when I showed her my receipt with my reservation paid for 2 more days.

Perfect location. Great breakfast, Comfortable bed. A big star for each. Stayed here for a family reunion last year. Since ownership /management changed was disappointed to see that standards have dropped drastically. The staff are helpful but there are so few of them around. This weekend the overworked receptionist doubled as electrician trying to deal with issues such as the electronic key system not working and several guests locked out of their rooms. Meanwhile other arriving guests were waiting at reception with the phone ringing. This hotel feels like it is nose-diving down without a careful management eye looking at maintenance and details. I love this place but it is definitely not a four star hotel!

Service was perfect, all of the staff were very welcoming and friendly. It was a very busy time at the hotel but I was disappointed that our room was only cleaned and towels changed once during our 4 night stay but overall we were very happy with the hotel.

We arrived and checked in only to find our room was already occupied, office did not know this. Second room given was not prepped or fully house cleaned. But we had to stay for airport trip early next morning Managers did best they could to help, but house keeping side of operation is slipping