Hotel berhampiran Onze-Lieve-Vrouwkerk Madonna, Langemark-Poelkapelle

Beautiful hotel in a perfect area only 5 mins walk to Meningate. Hotel is larger than we where expecting. We were in room 342 on third floor there was another floor! Lift’s where great tho. .. the hotel is absolutely spotless. Room very comfortable and spacious with everything you need. Even a Nespresso coffee machine. Room cleaned every day. Nice shower with a separate toilet. Hot and cold breakfast buffet everything was very fresh and constantly topped up. Nice outside seating area with cosy blankets provided for a chilli evening. Nice hotel bar, staff there really helpful would highly recommend this hotel. Church carpark cheap and safe.

We stay here on regular basis since hotel opening and it was always in a suite, This time it was not available to book so we went for „business suite” thinking that apart from big conference table, everything will be the same. It has really akward layout - toilet is by the front door, then there is long walk to the bedroom where there is a bathroom - it is narrow and only with a shower, not bathtub - sorry I expect both in the suite, just like it is in the one we were staying before. There is a table with 8 chairs, seemingly for the business meetings but there are no sockets nearby at all, except by the kitchenette. Additionally wifi is very poor, My husband went on the important work call and has been disconnected. Phone signal is inconsistent - from E, to 3G to 4G at times. If hotel calls it business suite - it is misleading as it does not have basic business facilities. I would pass the comments by the checkout but receptionist did not ask me how my stay was. She just took the payment without saying much. Since we had this big table we thought we may just as well use it and order room service. You can only do it from 6 pm and 25 euros per burger is pricey but we went for it as there is nothing nearby. We end up bringing it to the suite ourselves. Food was of good quality. We also got 2 drinks for platinum member voucher. Mixed feelings this time.

Hotel was actually quite nice, the rooms where spacious and it felt contemporary. However, the room was simply not clean. There was a lot of dust everywhere, the shower screen on the bath had scum and stains, all the silicone around the bath was yellow, there was a hair on my bed… just not clean. Also, the pillow was like a joke - a tiny this square pillow! When I entered the room and saw that I though they’d forgotten to put pillows on the bed, imagine! I called reception to ask for a different pillow and thankfully the receptionist was very kind and helpful, and she got me a much nicer one. The hotel staff was very nice (receptionists etc) but the cleanliness of the room really spoiled my stay. This is a 4* hotel, simply not acceptable.