Hotel berhampiran Dengyuan Garden, Lanzhou

I had excellent experience with this hotel. Its staff is very kind and friendly. One staff member even helped us do the laundry and deliver the dried clothes to our room. I have never seen such service at any other hotels. If I revisit Lanzhou, I would choose this hotel again.

Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel is nice and in a great location, very close to the Zhengning road night market, and there are many restaurants downstairs. The room is clean and spacious and equipped with a smart toilet. The breakfast is rich, and the beef noddles are delicious. Friendly front desk service. Highly recommended.

Very convenient location right by the train station and close to lots of great food options. Staff were helpful and assisted in extending our stay. Laundry machine is available but you have to have your own detergent. Complimentary alcohol wipes, face wash, and other goodies were much appreciated.

Great hotel , I love that you can wash your clothes here by yourself without extra pay. Great for when you have been on the road for a while and need to do some washing 👍

We had a amazing stay. Lovely beds, shower and the food for breakfast was delicious and had such variation! The staff were incredibly helpful. Li Wenqiao was particularly superb!! He went out of his way to help us we any questions and needs we had during our stay (often before we even had the chance to ask!). This included sorting us out car hires in Lanzhou and beyond. Despite the language barrier he made a sincere effort to make us feel welcome and check we understood everything we needed to know. Wang Naipeng was also amazingly helpful! Coming to the rescue when we ordered takeout to completely the wrong place 😂 We wish were returning to Lanzhou again soon, so we could stay in the hotel again! :)

Love the room design and grateful for the free treats. The location is around 10mins walk to the lanzhou west train station, however during my stay there, part of the road was under construction, so it wasn't the most easiest to get around especially when the round overhead bridge only had stairs. Nearby there are lots of malls and place to eat. For the room itself, despite the cosy ambience, it rirks of smoke smell especially on my first day. At night, it's even worst as the air filter started leaking more cigarettes stench into my room. There is also no hairdryer provided. And what happened to the mountain view room I was supposed to have? The view outside is just the road and some dirty cityscapes. I was so looking forward to that 🫤. I was also locked out of my room after the first night, and luckily one of the cleaner helped me unlock my room and save me from making another trip down to the receptionist. Overall I will still recommend a stay.

和隔壁温德姆是一家，接站是温德姆的車和司機，很簡潔順利。入住的服務員非常熱情，看到我們帶了小孩，主動升級為家庭房，面積很大，乾淨舒適，還有個浴缸，備了一次性泡澡袋，很實用。（浴缸有點輕，要稍微扶一下更安全）。送站服務是8點開始，如果時間比較緊的話，建議跟酒店確認好時間更穩妥，實際上是師傅8點上班，車開到大門口放好行李出發，還得再加幾分鐘。送站是雲和夜泊的車和司機，因為時間緊，我們和另一組客人已經有點着急了，師傅笑眯眯的讓我們高興的話可以給個好評，我實在是衹能尬笑，寧可自己提早點打個車。總的來説淡季價格性價比還是相當高的，接送站是免費的所以也不能要求更多，根據自己的時間合理安排吧。

Very modern, clean and functional hotel. Best advantage is that it is within walking distance to the Lanzhou West train station. Great location to be based from with easy access to all the nice tourist attractions. The staff also very welcoming and responsive. Would stay here again if I come back to Lanzhou

This beautiful boutique was our little heaven and refuge for us during our roadtrip through China. What made our stay outstanding was the wonderful welcome and the invaluable help we got from Suzy, our English speaking host and one of the supervisors. Her English is amazing and she sorted out all our problems and fulfilled all our wishes we had. Rarely had such an excellent support , she made our stay in Lanzhou one we will remember 🙏 Apart from this the hotel is brand new, beautifully designed (we loved the smell in the lobby!!) and had really everything we needed (an amazing laundry room too !!). We stayed much longer than we intended. Thank you so much. Greetings from the “Italians” ;-))

設施：入住很滿意，房間都是小度智能設施，酒店設計很獨特，預訂時顯示低碳酒店，小度如果感應不到房間會自動斷電，很環保，也很安全，電視很大，可以投屏，馬桶自動加熱自動沖水，房間熱水很快，水流也剛好，洗護用品味道很好聞，很喜歡。 衞生：床品乾淨整潔，衞生乾淨，客房阿姨很温柔，毛巾好用，拖鞋也很舒服，退房前台免費送了一雙，太讚了 環境：大廳環境很好，位置在奧體中心旁邊，晚上夜景不錯 服務：服務沒得説，入住之後前台貼心的問了房間入住感受，還貼心的多送了兩瓶礦泉水和耳塞，有什麼問題都會第一時間解答，非常滿意 當地伴手禮:當地三炮台很好喝，前台多送了兩包，所以必須好評，下次還要來這家店住