Hotel berhampiran ATHIENITES DEPARTMENT STORES, Larnaca

So, where to start.. At first glance, the hotel seems newish (rennovated), and the room we got was ok. But here where the problems started.. 1. There was only one worker at the whole hotel.. like the receptionist. Lucky us it wasn't busy. 2. TV - It was not connected to electricty at all. After we complained, and half an hour of ”fixes”, it turned on just to discover, that no channels worked. The official answer was: ”the natena is not tuned/turned to proper direction” xxx. 3. Safe - one of the reasons we ordered this hotel was because it metnioned it has i safe in the room!! Well, there was a safe in the room, but.. it was locked!! After another half an hour, we got an answer, that previous guest took the key with him, and ”there is nothing to be done”. We asked to simply replace the room, but.. ”not possible, all booked” (needless to mention, that we haven't seen any other guests besides ourselvers and another person the whole stay. Lucky fo us it was only 2 days stay!!

This is a budget, but clean and comfy place to stay. They give you a code for the door and a code for your room, you do not get a card key. My room, which had an ensuite shower room, was adequate and led down into the small courtyard cum seating and chill out area where there's an honest box for use of the drinks machine. There was also a fridge. I initially booked for 10 nights, but needed to extended to 12 nights. They honoured my request to keep the same room. I would recommend, and I would use again if in Larnaca for a significant amount of time.

Confirmation with Best Western plus Larco, Pontou Street was made months before my arrival requested to put me in room opposite my friend's apartment. When I arrived the receptionist literally told me they are over booked i must go stay in a hotel 5min away for one night and I they will offer me lunch or dinner, like half board. I wanted to experience Larnaca eat in different restaurants everday Luckily I was with a friend who is a local, she immediately said No because the hotel for transfer was terrible, tried another and she said No terrible as well. Eventually I was booked in another hotel for one night called Leonardo Boutique Hotel, George checked me in, he was fantastic. I will stay here next time because location is great and hotel is very clean. My evening with friends was ruined, even the person driving to the new hotel wasn't happy. What upset me the most about Best Western plus Larco was being ordered to go stay in a different hotel without apology. The first thing to say is to apologies and explain the situation. Even the next day when I came back to check in, the lady at reception was so defensive agressive speach, she just said they are just receptionist they don't make decisions then I told her she never apologised and then she replied oh im sorry. That already spoilt my stay. I thought your employer gave you the job and you must take responsibility, sometimes by just apologising, you are the first point of contact and depending on how you speak can make a difference to someone's stay. It was my first time to stay with Best Western and I dont wish to stay with them again.

I was very pleased with staying there. I can't say one bad word about about the hotel. Very nice staff, nice place, beautiful swimming pool, good prices at the bar for refreshment, cozy outside area for eating. If somebody like me, likes cats, that would be perfect hotel for them as there are locally cared street cats close by in a green area, which keeps rats and bugs away.

I booked a cheap hotel as I only needed it to sleep and shower in as I was out everyday. You pay for what you get. However the amount of stress caused on check in I was not prepared for. I understand reservations may not appear for many different reasons so I have more patience and understanding than most, however to be told on check in there’s a piece of scrap paper saying I’ve been moved to another hotel 40mins drive away, when I was told their was rooms available, with no proper documentation and I have to pay for the taxi and somehow claim it back from some person tomorrow, then met with a shoulder shrug when I said no just isn’t ok. I spent all evening trying to sort out the check in. Communication failed terribly in this occasion. I was left to sit and basically deal with my reservation myself for 4 1/2 hours talking to the company I booked with, not knowing If I was getting a room here or not and looking for other places to stay. To find out there was a problem with the payment, which if I was told from the beginning it could have been dealt with a lot quicker and reduced the stress of trying to be sent to another hotel, not knowing if they actually had my booking. A lot of reassurance points were missed. Which wasn’t a great start to my holiday. However on another note, This hotel has huge potential and I don’t think the owners realise. It just needs some some TLC, with its location being 5mins from the airport, the beach out side, ***** of restaurants 30 seconds away, volley ball, water sports on the beach out front and 2mins walk from the bus stop to larnaka centre (or 30/40min walk) and only a 5min walk to the salt lake. The actual hotel needs some love and work to it. With the partnership it has with last minute.com and potentially others, it could do really well and stand a very good chance in the market. Just some advice , Get the pool and upstairs bar fixed so it’s suitable for leisure guests when they come next summer. As it stands you wouldn’t be able to relax in the hotel during the day. The lobby area is lovely and spacious, the decorations and branding is simplistic which is nice. The outside of the hotel looks lovely with the huge flamingo. Do up the bedrooms, get the showers fixed, re paint, fix the door handles , make it look fresh like the photos advertised. When you get more guests coming , then focus on re designing the breakfast buffet, so there’s more of a selection. Then focus on customer service and making it feel warm. Let people aware you have made changes and ask the guests to leave reviews, better your chances of new business and more money. As people read reviews before staying. Look at the surrounding market and competition, what are your USP’s ?, where do you stand out?. It’s such a shame to see a hotel with potential go to waste. I hope the owners see this and start to put some love into the hotel.

After visiting another hotel of this group, I was extremely curious to come to The Ciao Stelio; however, I was disillusioned after seeing some reviews. Despite my doubts, I decided to go and was glad of my decision. From the first email, I got prompt and kind assistance regarding everything I was interested in (special thanks to Alexandros, Dimitris, and Stella for that), my additional requests have also been kindly noted (and satisfied at the end). Guys, thank you very much, you are amazing! Thanks to Anna, the check-in procedure was smooth and fast, and of course, I also annoyed her with tons of questions because I was so curious about everything around me. After coming to my spacious and lovely room, I forgot the fact that I’d ordered sparkling wine in the room and completely forgot about payment, was ready to come back to the reception but my thoughts were interrupted by the knock and when I opened the door I saw a smiling man who was welcoming me and telling that he was honored to deliver my complementary wine 😊 Nicos, you are top! A handsome man filling up the glass of champagne in my room – a better welcome is hard to imagine)))) Your service at Gambino Bar later for the dinner was so speedy and professional – thanks for making my evening, really. Adored Gambino bar for yummy-yummy food – quality is on the level (please make portions a bit bigger), will definitely come there again for a drink/snack. The only disappointing moment I had is due to the early working shift and the need to come back to Pafos I haven’t had a chance to appreciate the taste of breakfast but this issue can be easily sorted by the next visit. Thanks to all The Ciao Stelio Team for making my short stay so remarkable and relaxing!

I got the chance to stay at this hotel because of my cousin, who recommended it to me. He mentioned that if I wanted a hotel with an indoor pool, this was the best choice, as it's a quiet place with no noise disturbances. The best thing he told me was that there's a kids' pool as well, which is really good for my children—they loved it. Everything was perfect: the decorations, the food, the rooms—all were very impressive. The hotel also has very good parking space. We went to the nearest beach, which was just a 5-6 minute walk away. I highly recommend this hotel to anyone who really wants to enjoy a pool with sunshine in an amazing environment. I really appreciate everything.

Nice hotel. Welcoming reception, clean and well-maintained infrastructure, impeccable room, super-comfortable bed. Internet ultra fast. Only detail, no swimming pool or spa as work is underway (but this is temporary). I really recommend

My partner and I absolutely love this Hotel. From the moment you enter the reception, to taking your bags to your room, the cleanliness, friendly staff, amazing breakfast that has nothing missing, the closeness of the pool bar, the beach, the amenities, everything. We enjoy staying here for business and for pleasure. It is an all-rounder Hotel that offers everything anyone can desire without the airs and graces of the local pompus Hotels. We will come time and time again because we are made to feel at home.

My room was clean, bed was comfortable, air-con worked really well. Great views over the pool & sea. Breakfast was reasonable. The pool area is very nice & well appointed, there’s plenty of sunbeds / cabanas around The staff were very friendly & helpful. The hotel is in a quiet location & the beach is only a few mins walk away. Larnaca is 25 mins away in a taxi. If you want a quiet, chilled out place that’s good value for money, this could be the hotel / area for you. If you’re after local nightlife within walking distance then maybe not!