Hotel berhampiran Cueva Paloma, Las Palmas

We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful. One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled. Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with. After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites. I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!

Apartments are up the hill which is a good walk or you can get a taxi for about €3.50. Plenty of taxis about. Very basic apartments but they do include everything you need. you need to request fresh towels the day in advance. There is a laundrette on site which charges €5 per wash, also a dryer for around same price. Beds not the greatest so Don’t expect a comfortable sleep but you get what you pay for!

We stayed for 1 week in august . We arrived at approx 9pm and as soon as we stepped off the bus we were welcomed by David. He is a fabulous member of staff and an asset to the hotel. He always spoke to us and our daughter and he even waved us off when we left. Check in was smooth and very friendly and informative and we were offered a drink of our choice while checking in. There was no pressure to leave a card on hold and we said we will sort it the next day. We were given a map of the hotel and we went for some food as the restaurant was still open. The rooms are very clean, spacious and comfortable. Lots of space for clothes. The bathroom was big and I loved the separation of the sinks from the toilet and showers rooms. Idea for a family to all get ready. The hairdryer is very powerful and no need to bring your own. Rooms have robes. The hotel and pool areas are very clean and attention this is always made which I like. The pool beds have pillows which is a nice touch and your towels can be left on the pool beds at end of beach day, no need to take them with you, just collect new ones daily. The biggest thing for us was there is no need to rush down to get beds on the morning, there are plenty and no rushing at all is needed. Food was amazing. We stayed half board. Breakfast- very varied selection of food items in the morning. English bacon and sausages. The toast machine is actually good ha ha. There is a proper coffee machine made by the staff which is a nice touch. Breakfast is open till 11 which I liked. The buffet dinner was excellent and not like a buffet in hotels.. very good food. Location is excellent and the walk into town is approx 10/12 minutes along the prom. ( leave through back gate directly onto the prom and go left) The atlantico ( go out of back gate and turn right) is very close for the supermarket and bars and restaurants and shops. There is a children’s arcade and bowling alley for something different for the kids, and an outside children’s zone. We will definitely be staying again

We booked this as a cheap and cheerful final break of the year. We're not usually all-inclusive kind of people and tend to venture further a field longhaul. Having read some poor comments we were slightly skeptical, but we found the place fantastic for a weeks holiday, the rooms are spacious and cleaned daily. The all-inclusive options are good, unless you are a very picky 'English' only eater - breakfast and lunch options were preferred to the dinner options but still more than enough choice to make a meal. I can't comment on the alcohol situation as we are non-drinkers, but there is a variety of fizzy pop, water, fruit juice, a variety of coffee and tea options and alcohol free beer to choose from. We didn't spend much time in the resort itself as we like to explore - we hired a car and I would recommend doing so if you stay at this resort, especially if you aren't much of a walker as it's a 15/20 minute walk to the beach and resort centre. There is an onsite cat colony, a few specific cats came to our room to chill on the balcony, which we didn't mind as we are cat people. The pool area was cleaned daily and there was an ample amount of sunbeds available when required. The only negetive is the lack of air conditioning in the bedrooms - fans only. We had a fantastic time and hope to venture back someday.

I was so pleasantly surprised when I arrived here. The rooms are like a mini apartment, spacious, bright, clean and airy. There's everything you need to cook & clean. The bathroom looked very new and clean. The beds were so comfortable I slept better here than at home. Noise levels were fine in our room. The staff were lovely and very helpful. The location is exceptional. After reading reviews here I really was dreading my stay but the only very small things were that hotplate was fairly tired and the numbers had rubbed off, which didn't hinder anything, and there was building work on a couple of days that was out of the hotels control and didn't matter anyway as we were out most of the day. I truly cannot believe how lovely it was especially for the budget I will definitely be visiting again and highly recommend.

We were placed here due to a 35 hour delay over 200 guests and the hotel dealt really well with tired stressed passengers it is not where we wanted to be but they have dealt with the whole situation very well and compassionately unlike tui who left us stranded

Lovely holiday at delightful hotel Had fab room overlooking golf course with own sun loungers (408) Beautiful modern room with the biggest monsoon shower ever seen Breakfast fab served by the pool Lunch also available there. Great choice and price Dinner half board only thing that let it down. Served inthe Atlantico restaurant in a separate section at the back of this lovely restaurant and a very mediocre selection of uninspired dishes. Ate there a la carte on another evening and that was fab, totally different experience ! Rooms lovely and clean and chocolates left on pillow some days - nice touch. Shane water tea bags and coffee weren’t replenished once used Pool fantastic and spa lovely and staff friendly All in all would recommend !