Hotel berhampiran Ermita Nuestra Señora de Regla, Las Palmas

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!

Apartments are up the hill which is a good walk or you can get a taxi for about €3.50. Plenty of taxis about. Very basic apartments but they do include everything you need. you need to request fresh towels the day in advance. There is a laundrette on site which charges €5 per wash, also a dryer for around same price. Beds not the greatest so Don’t expect a comfortable sleep but you get what you pay for!

We stayed for 1 week in august . We arrived at approx 9pm and as soon as we stepped off the bus we were welcomed by David. He is a fabulous member of staff and an asset to the hotel. He always spoke to us and our daughter and he even waved us off when we left. Check in was smooth and very friendly and informative and we were offered a drink of our choice while checking in. There was no pressure to leave a card on hold and we said we will sort it the next day. We were given a map of the hotel and we went for some food as the restaurant was still open. The rooms are very clean, spacious and comfortable. Lots of space for clothes. The bathroom was big and I loved the separation of the sinks from the toilet and showers rooms. Idea for a family to all get ready. The hairdryer is very powerful and no need to bring your own. Rooms have robes. The hotel and pool areas are very clean and attention this is always made which I like. The pool beds have pillows which is a nice touch and your towels can be left on the pool beds at end of beach day, no need to take them with you, just collect new ones daily. The biggest thing for us was there is no need to rush down to get beds on the morning, there are plenty and no rushing at all is needed. Food was amazing. We stayed half board. Breakfast- very varied selection of food items in the morning. English bacon and sausages. The toast machine is actually good ha ha. There is a proper coffee machine made by the staff which is a nice touch. Breakfast is open till 11 which I liked. The buffet dinner was excellent and not like a buffet in hotels.. very good food. Location is excellent and the walk into town is approx 10/12 minutes along the prom. ( leave through back gate directly onto the prom and go left) The atlantico ( go out of back gate and turn right) is very close for the supermarket and bars and restaurants and shops. There is a children’s arcade and bowling alley for something different for the kids, and an outside children’s zone. We will definitely be staying again

I was so pleasantly surprised when I arrived here. The rooms are like a mini apartment, spacious, bright, clean and airy. There's everything you need to cook & clean. The bathroom looked very new and clean. The beds were so comfortable I slept better here than at home. Noise levels were fine in our room. The staff were lovely and very helpful. The location is exceptional. After reading reviews here I really was dreading my stay but the only very small things were that hotplate was fairly tired and the numbers had rubbed off, which didn't hinder anything, and there was building work on a couple of days that was out of the hotels control and didn't matter anyway as we were out most of the day. I truly cannot believe how lovely it was especially for the budget I will definitely be visiting again and highly recommend.

La atencio excelente., tanto en recepcion como restaurante pero los servicios en la instalacion un poco defaborables en el sentido que yo en lo personal que estaba con mi mujer embarazads me toco una habitacion en lo mas bajo el primer dia todo bien porque hay ascensor pero los restantes dias los tenian fuera de servicio lo cual en un sitio como ese creo q no puede fallar. El gimnasio un poco pobre y la unica maquina q tenia no funcionaba bien, el parking imposible al segundo dia fue q pude conseguir uno y pagandolo al hotel, cuando vas a reservan te aparece una opcion de desayuno buffet por 4 € eso no existe jjj. El resto todo bien. Creo q deberian garantizar los servicios como el ascensor mantenerlos en optimas condociones. Por el resto todo bien.