Forge Gate, Overdale, Telford, Lawley and Overdale, TF3 4NA, United KingdomLihat Butiran Hotel
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Kami Memadankan Harga
1 malam
Ulasan Tetamu
8.8/10
Very good
132 ulasan
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Ulasan yang disahkan
Location8.9
Amenities8.9
Service8.8
Cleanliness8.6
Tapis mengikut:
Susun mengikut:
All reviews(132)
Positive reviews(31)
Reviews with photos/video(8)
Great service(12)
Great location(8)
Awesome stay(7)
Clean pool(7)
Great swimming pool(7)
Clean and tidy(6)
Negative reviews(1)
Guest User
Classic Double Room
Daftar masuk pada Mac 2026
Family
5 ulasan
10/10
Outstanding
Disiarkan pada 6 Apr 2026
My experience was so good, location wise excellent đđŒ. Cleanliness was top notch. Hope to see you soon.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful feedback. Weâre delighted to hear that you had such a positive experience with us and that you found our location excellent and our cleanliness to be top notch.Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share them.We look forward to welcoming you back again soon.Warm regards,The Mercure Team
Guest User
Privilege King Room
Daftar masuk pada Mac 2026
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 10 Apr 2026
Mercure Telford is beautiful place to be. It has been my regular lodge over 3 years .
Jawapan daripada Pihak Penginapan: Thank you for your lovely feedback and continued loyalty over the past three years. Weâre delighted to hear that Mercure Telford has been your regular choice and that you continue to enjoy your stays with us. We truly appreciate your support and look forward to welcoming you back again soon.
Guest User
Privilege King Room
Daftar masuk pada Jun 2025
Couple
1 ulasan
8.5/10
Very good
Disiarkan pada 27 Jul 2025
This hotel was located just off the motorway, and fairly easy to find. Upon arrival/check in we were informed of our room number and given our key card, however no information was provided. ie (check out times, breakfast times, any of the bar/restaurant details, pool/fitness centre details. We had to go back and forth to reception through out to get the information we needed. Fortunately the staff were friendly and welcoming which made easy to approach them.
Room was nice, bit cramped even for a king privilege room. Not much space to walk, too many unnecessary chairs. Room and bathroom was clean. Mini fridge was nicely stocked up with water and soft drinks for free. TV in the room was a smart tv, allowed us to watch Netflix via screen mirroring which was excellent. Bed was comfortable with multiple pillow options. Sockets and USB charging points on both sides of the room, great for charging multiple devices. Full length mirror and cupboard space to hang up clothes. Nice gown and slippers presented neatly on the bed.
We did visit the pool facilities on multiple occasions during our stay. It was just a medium size. With a separate jacuzzi and steam room and sauna. Pool water was nice temperature, slightly warm which felt really nice. Lighting in the pool area was poor, quite dimly lit. Lockers in changing area needs a padlock, as we didnât know we didnât take out. Some chairs are available on the pool side which we were able to put out things.
Dining room was nicely laid out with ample space to move around. Breakfast had multiple options including vegetarian options available on request. Staff were friendly and helpful.
Overall a pleasant stay. Would recommend it.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel
Guest User
Classic Double Room
Daftar masuk pada Okt 2025
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 3 Dis 2025
The staff were very friendly and helpful we forgot our toothpaste and toothbrush and we asked at front desk and got given a dental kit also ran out of tea and sugar. Swimming pool was beautiful
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your kind feedback regarding our friendly staff and the helpful services provided during your stay. We are pleased to hear that you enjoyed the swimming pool as well. Your appreciation motivates our team to continue delivering excellent service.Best regards,Mercure Telford Centre Hotel
Guest User
Classic Double Room
Daftar masuk pada Jun 2025
Solo traveler
1 ulasan
3.5/10
Disiarkan pada 19 Jul 2025
Had the worst experience from a hotel stay.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel
Guest User
Classic Twin Room
Daftar masuk pada Feb 2025
Family
1 ulasan
10/10
Outstanding
Disiarkan pada 28 Mei 2025
Lovely convenient hotel with a great pool and facilities
Fab price and dinner/breakfast was great
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
R Mac 99
Classic Twin Room
Daftar masuk pada Jul 2025
Family
5 ulasan
9.5/10
Amazing
Disiarkan pada 11 Ogo 2025
Clean, comfortable hotel in a very good location for the train and shopping centre. A small but reasonable gym and a bonus to have the swimming/sauna facilities although the pool and jacuzzi were a little on the small side so often quite full. Staff were friendly and helpful when approached.
Parking charges seemed a little expensive which was a bit of a put-off for driving there and the walk-in shower wasnât great as water got all over the floor because the glass piece wasnât really long enough to contain the water.
Overall, a very pleasant stay and would stay there again if in the area.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
Guest User
Classic Double Room
Daftar masuk pada Jul 2025
Family
6 ulasan
9.0/10
Great
Disiarkan pada 12 Ogo 2025
Nice hotel,very close to railway (which was just as well as would have brought car until saw the prices to park)
Room quite new and comfortable ,could have done with more drawers.Shower quite good to use but water ran down to other end too easily would have been nice to have abath,did have one in my first room.
Breakfast quite comprehensive but expensive
Nice to have a pool and jacuzzi albeit small
Staff on reception pleasant and helpful would stay again if could park nearby
Jawapan daripada Pihak Penginapan: Dear ElizabethWe very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel
Guest User
Classic Twin Room
Daftar masuk pada Jun 2025
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 13 Jul 2025
Clean, plenty of amenities that we did not have time to use unfortunately, location ideal for access to Telford Central Train Station
Jawapan daripada Pihak Penginapan: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel
Guest User
Classic Double Room
Daftar masuk pada Sep 2025
Couple
4 ulasan
10/10
Outstanding
Disiarkan pada 11 Jan 2026
Absolutely charming hotel with great facilities and lovely staff
Jawapan daripada Pihak Penginapan: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel
Guest User
Classic Double Room
Daftar masuk pada Mac 2025
Solo traveler
1 ulasan
7.5/10
Disiarkan pada 27 Apr 2025
Convenient, simple no fuss accommodation.
Food was average in the restaurant but the service was very good and helpful.
Just a shame no alternative milks for breakfast except soya.
Room a little worn but had everything needed for the night.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
Guest User
Privilege King Room
Daftar masuk pada Jan 2025
Couple
1 ulasan
8.5/10
Very good
Disiarkan pada 18 Feb 2025
Room services communication needs to be addressed. It was difficult to communicate with Reception as the phone kept ringing. Tv and fridge not working in one of the rooms. Unfortunately, this was not communicated .Staff very friendly, and facility looked perfectly clean.I can go back for another romantic vacation with my wife if I get the chance.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
Guest User
Classic Double Room
Daftar masuk pada Jan 2025
Traveling with friends
1 ulasan
7.5/10
Disiarkan pada 9 Feb 2025
Very disappointed with the room allocated to us  ,the shower had intermittent hot water in the end  we showered cold water
Guest User
Classic Double Room
Daftar masuk pada Jun 2025
Family
1 ulasan
10/10
Outstanding
Disiarkan pada 27 Jul 2025
Great price, Â location service and facilities
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
Jawapan daripada Pihak Penginapan: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel