Hotel berhampiran Area of ​​Vivonne, Le Castellet

Nous sommes des habitués, nous y séjournons plusieurs fois par an, c’est toujours un plaisir de se retrouver dans cet établissement. Le personnel est très sympathique et l’hôtel en lui-même est super.

Loved my room! It was light, had a great view!had all the amenities I could ask for although the bed was a little hard. The staff was great! I recommend eating at the in-house restaurant. Their food is amazing! I recommend take the ferry, which leaves every half hour, over to Toulon where you can walk around the ancient city, shops and dine in the cafes. Now the downside, the hotel is located in an area that has gone downhill. Lots of shops were closed and had moved away to a different part of town. There were groups/gangs of men hanging about at the numerous bars drinking and being very loud. I saw two abandoned cars that had been burned down to a melted mass just sitting there. The hotel has a large metal grate/fence around it with a private gate to enter and exit. When I asked for a restaurant recommendation the front desk associate said to only go to the restaurant in the hotel.Honestly, if this hotel was in a better part of town I’d stay there for all my business needs, but I don’t really see us going back again.

This is by by far one of the worst customer services hotel experiences I've had, we arrived at 11 pm and it was only at midnight when they were able to deliver us a room. The room was undone, the toilet wasn't clean, no batteries on the TV's remote, and nothing to clean the dishes with (they are supposed to provide this, since we were renting a studio). Since it was so late and many people was waiting for their room keys still after checkin-in over one hour, we decided to stay there on this ”undone-unclean” bedroom. They provided us with sheets that night and the next day and even the day after I requested multiple times to get the kitchen cleaning kit (we were staying at a studio) and they would only mimic that they would bring it during the day and nothing ever happened. We never got toilet paper either, they were able to provide the batteries but their TV doesn't connect to their wifi, so it's like not having one. Needless to say that there was never any room service, they never came to clean, and the people who will come after our stay will eat on dishes that were cleaned with water only - I am sure that nobody from their staff will come take care of it. They require a 150 EUR guarantee fee in case of damages, including if we leave the dishes dirty ... so you can understand my frustration. I am still shocked of the poor quality of services, their staff is full of excuses but not of solutions, which I can only imagine comes from poor management. This hotel was oversold and you could see that it was also understaffed. Unfortunately we booked for 3 nights, and I can say that nothing was done to create a better experience or provide the If I can provide any advice is RUN AWAY, there are many hotels with similar services on that same area, and it is not worth the bad experience.

Very good pleasant and smiling staff no restaurant but we were offered pizzas because we arrived late the bar was open and there was a lot of choice very quiet and well insulated despite the numerous works on the road very copious breakfast and well stocked buffet

Location of this Best Western hotel is superb, seconds from the town centre and yet very quiet at night. Breakfast was very good with a great choice, especially if various cheeses and sweet items. Coffee poor though from the digital screen drinks machine. Air con was very effective, we paid extra for a balcony and I would it was worth it. Balconies look out onto the public gardens of the town and a kids play park with nice views to the castle on the hill and the mountains. The room was small, we only had small suitcases, had we had a big suitcase it might have had to have gone out on to the balcony for storage due to limited space. Shower room was also small and quite difficult to get into the shower cubicle. All in all I would definitely use the hotel again, primarily due to location and breakfast.

Hôtel qui ne manque de rien et accueil hors pair. Localisation parfaite, petit déjeuner frais et complet, salle de fitness, parking, tout le confort qu'on pourrait espérer. Mais avec en plus, un traitement tout particulier d'une équipe au petit soin. Equipe qu´on retrouve chaque année, pour notre plus grand bonheur !