Hotel berhampiran Homestead Greenhouse & Garden Center, Leavenworth

No hot tea service for breakfast. No coffee maker in room. Bed was excellent though and very clean room.

Mereka agak kasar tetapi katilnya selesa

With all of the hotel choices near the Kansas City airport, I should have been able to make a better choice. We live in the KC metro area and were scheduled to fly out that morning, but after a number of delays our flight was canceled. We were booked on the same flight the following morning and decided to stay near the airport instead of going home since we'd used a car service to get to the airport and it just seemed like less hassle. We arrived at the hotel a little after noon and were told we couldn't check in until a room was cleaned. Given that checkout is at 11, I assumed that it wouldn't be all that long until a room was ready. I checked in with the gal at the front desk a couple of times and was told that she was waiting to hear from housekeeping. I asked if she couldn't initiate the contact and she indicated she'd do so, though never did. I even found the second floor cleaning crew who told me that all the rooms on the second floor were cleaned. Normal check-in is at 3 and a little before 3 I was called to the front desk to check-in. I honestly can't see a valid business reason to keep people waiting in the lobby until 3 if there's a room ready. Thankfully, not every hotel does that. There certainly wasn't anything in the lobby on which we could spend money, with the possible exception of a pop machine. This forced wait is the primary, but not the only reason, I'll ever stay at one of these properties again. Calling the room a ”suite” is laughable. It appeared to be pretty much an average size motel room. I guess what made it a ”suite” was a curtain in the middle of the room that could be pulled to divide the bed area from the rest of the room. The curtain only pulled about 75% across the width of the room, no it's not like there's any sense of privacy on either side. Also, for some reason that evades logic, the TV is on the end of the room with the bed, so it's not like someone could watch TV without disturbing someone who is sleeping. The pillows were very, very soft and not suitable for side-sleepers. The towel were very thin and the water pressure very low. There were other minor deficiencies that, while not critical, show a significant lack of attention to detail and a failure of supervision. My apologies for not having photos to share. Thanks for reading. If you've found this to be helpful, I'll appreciate a thumbs up below.

What could have been a good review has now turned into a bad review. We stayed one night. Shortly after settling into our room, we noticed a STRONG sewer smell coming from our bathroom. We reported it to the front desk who got the GM on the phone and sent housekeeping. No maintenance on site. They agree it smelled awful. My husband spoke to the GM; they were sold out & did not have another room to put us in. Sister property sold out too. From California & many days w/ long drives. just wanted to settle in and get some sleep. he started out really nice and offered to give us our points back & then some. We aired the room out, shoved towels under the bathroom door & slept with only mild odor. The next morning, I went to the front desk and spoke to the GM & informed him that the smell is awful and they may want to address it before putting another family in there. His attitude was completely different when he learned we had stayed the night. I reminded him that we were from out of town and didn't have many options. He was curt, clearly annoyed & stated ...”I thought you were leaving. Your husband said you were leaving:, ”I took care of you anyway”, ”I wiped you out of the system so it doesn't even show you were here” WOW! He never gave us our points back. SO he NEVER TOOK CARE OF US as promised. We have now elevated it to Customer service which is a whole other issue. Good luck but I won't be returning nor can I recommend it.

The hotel was wonderful, the staff at the front desk could’ve been a little more friendly. They did their job, but just a little more on the customer service side and being more greeting and welcoming would’ve been nice… Otherwise the place was great!