Hotel berhampiran Glow factory outlet, Coblong

This hotel has great potential to be a highly recommended hotel, but fell short on few crucial things. The location is great, good looking exterior, and the room is well designed too! But unfortunately seems this hotel is not well maintained. Maybe because of COVID. But should not be an excuse, tho. Let start with some positives: 1. Room is spacious, good looking design 2. Great location 3. Nice exterior design 4. Decent food During our stay, we found several issues: 1. The room wasn’t exactly the best smelling room we’ve been. Moreover, definitely need so many cleaning such as on the curtain and the bed headboard. 2. The restaurant only open until around 8. We could not even get a plate and a set of cutlery at night. 3. The pillows are rather bad for a 3-star hotel. 4. the wi-fi is terrible. Disconnected every 5 minutes with bare minimum speed. 5. The receptionist wasn’t exactly at their post everytime (sometimes no one is there) This hotel shows sign of its glory years but obviously the COVID didn’t help in its maintenance and management. Not sure whether we would be back here again, but if something drastic is done, we would love to stay here again.

Location near dipatiukur, many food and shops arround hotel, room is highly clean

When I checked in, I was asked to wait while they were checking the room. After waited more than 10 minutes, the receptionist told me that I could enter the room. Some of my complains: 1. There was a cockroach inside the bathroom 2. The handle of shower is broken (not attached properly as the inside part of it is teared off) 3. The tap output channel was broken, this effects the stream is quite powerful as there is no filter to hold the stream 4. I booked a double bed, however it was 2 twin bed that become 1 bed. However, the hotel staff was pretty kind to give me 2 additional complimentary drinks.

Breakfast kurang variasi, u/ saya yg membawa balita umur 4th, tdk masuk dgn makanannya. Di tambah lagi, breakfast gabung dgn pool.. dan kmrn pas sy nginep ada yg meeting pula di area pool, sangat.. sangat.. mengganggu.

nice room, easy acess from city centre, near cihampelas walk mall and other entertainment places, there's also cafes nearby, but the main road in front of the hotel is always as busy as it gets so it will be so much easier using motorcycle or online taxi

Super recommended place! Location also interior is all so good 😆 thanks.for the free upgrade to deluxe and also the favorable stay there.. surely will comeback again! My kids love it..

The rooms are clean, the service is friendly and very helpful. This hotel is good for its category. If you ask me will I come here again? the answer is of course yes. Tbh, I hope the restaurant will open for the next year. So, I don't need order for an online food only for breakfast. Thankyou, see u next trip Bandung.

Salah satu hotel kids friendly di Bandung yang lokasinya deket dgn pusat perbelanjaan Cihampelas. Ada banyak playground di lantai 10, paling exciting ada semacam mini zoo gtu 😆 Staycation pas lg ramadhan, ************* semua servicenya oke, cuman parkirnya terbatas krn areanya ga begitu luas. Sahur buffet, ifthar juga bisa buffet tp kudu daftar dlu soalnya kmaren udh full booked mejanya. Anyway, kiddos happy, emak dan bapack happy 👍

typical Fourpoints property. Breakfast was ok. location is abt 500m walk from most restaurants and bars.

Well, at the first time we areived everything went well. Welcomed by Mr Agus THE ONE AND ONLY BEST STAFF in this hotel (others were worst!), he assisted us to the room very polite gesture and good communication. Started while i asked for more bath towel, coz i booked 4 rooms for family, and i occup the room with my parents which more than 3 person inside, however they said it is unable to send more otherwised it charged. We understood and cancel the request instead. We also cannot refill the bottle of water (the small size one) they said it will charged in IDR 30.000 which i understood and we cancelled the request and bought by ourself outside. Second day, after we held a family event, we are extremely exhausted. After bought a food (soup) we req them to deliver a bowl. And they said they will sent it up. Until end of the day, the bowl was not coming, and my sister ate it from its plastic! Me and my husband decided to extend the stay to higher type of room, we paid all in advance, we understand because we booked the reservation in a last minute at around 12pm, the rsv was still not interface to the system i guessed, and they asked us to wait and will call to info us when the rsv interfaced already. Until more than 30 mins, no one get back to us, we did not complained at all, i came to reception met argita which was the person who handled us, and she informed that the rsv have been received (and no one call us). i did registration as normal and they gave us the room in a lower floor which was not our preference, and asked to get higher floor. They said, they will call us due to the room was not ready yet, which -again- we understood. We are waiting until 2 pm but nobody call us, and i came again to them asked for my room, surprisingly the room was ready :) thank's God because we are very initiative to ask them :) i guess if i was not asking my room, they will never call us... No apologize conveyed due to we need to wait for room nor call us to collect the key. Also the boy before argita, who handled us in the receptionist needs to be trained how to listening to the request and question well and conveying the information well to the guest. Other thing why i fed up was, we ordered food outside, and the reataurant forgot to put the cuttleries, and i requested to them for cuttleries, this rude staff named Sansan, said it chargeable, well i still don't understand and asked why it chargeable, and he explaination was unbelievable and i really hate to explain it here ( you can try by yourself to proof this if you want to loss your day and money only to get worst service:)) he said the information was on the room svc menu which was not there! He said, the charge is for the possibility, if only the cuttleries can be lost which we don't have any plan to lose it :) i told them that last night when we requested the bowl, it didn't come, and no apologize AT ALL. Only the rude explanation from this SANSAN. The spv gave us a so-so explanation and apologize after