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Hilton Garden Inn Hanover/Lebanon

Hilton Garden Inn Hanover/Lebanon

4.5/5106 Ulasan
This hotel is lovely overall. Very clean rooms, great shower, and extremely comfortable beds. The only negative was that staff was rarely seen at the front desk, and 2 times we rang the bell in the middle of the day and no one came out from the office behind the desk for several minutes. As a Diamond Member for many years, and HGVC owner, we are extremely loyal Hilton patrons. At this property, our MyWay benefit is a $10 per person food and beverage credit per night stay that can be used for the purchase of any food on-site. This includes the grab and go market as outlined in the Hilton 2023 terms and conditions. When we asked if we could get some snacks and drinks, we were told that the F & B credit could not be used for this and that the policy had changed this year. We were told we could only use the credit for breakfast or at the bar - neither of which we were interested in. Upon calling the Hilton Diamond customer service desk to confirm this, we were told by Lucas on a recorded line that that was not the case at all and that the food and beverage credit, $20 in our case, could be used for the purchase of ANY on site food and beverages. He also advised that if this Hotel said that this was not the policy, they wanted to open a case to look into it. We will not open a case, but hope that the management of this hotel clarifies the policy, especially for loyal HH clients.

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