Hotel berhampiran The Concept Lecco, Lecco

The hotel has fantastic views over the lake but outside of building very tatty. Staff are very nice and helpful. The room we had was basic only 5 hangers for 2 people no wardrobe just some stainless steel poles with hangers on which slide off as no stopper on end of pole every time you get something from back the front items fall off which was very annoying. Only 2 small draws that you could only get a couple of pairs of pants & socks in which is ridiculous if you’re staying longer than a couple of nights. The bed was very comfortable and clean. Breakfast was very nice lots of choices. Fantastic view from breakfast room. Be warned if you have booked with Newmarket Holidays you have a 1 hour 30 minute coach ride to meet other holiday makers that are staying in Tremezzo before even get to we’re your going visit travel time added on so you will be on coach a long as we were. There is No swimming pool that Newmarket say there is just a hot tub. Newmarkets tour manager Monica was the worse tour manager we have ever had nothing was ever her fault, every time we had to meet her she was at least 45 minutes late and did not seem to know anything about the trips she was taking us on.

We booked the hotel almost 2 months in advance. We booked 2 separate rooms. Upon our arrival, there were only 2 staff members at the reception and it was impossible to get the bags up because of how inconvenient their layout is. You have to climb up a set of 7-8 steps, and a rocky road to reach the hotel. After this already draining task the receptionist informed us about how their ACs aren’t working because of a thunderstorm the day prior, and how there isn’t anything he can do about it. If we knew this information a day prior, we wouldn’t have continued our stay in the hotel. The weather outside was 31-34° c and no one could’ve stayed a night without the AC. They gave us 2 rooms that did have AC but the temperature would’ve go below 23/24°c and it was as good as having no AC. The room was also much smaller than mentioned/shown in the pictures. The staff wasn’t helpful and upon a lot of convincing they said that they were able to get 4 of us 1 room at an extension of their hotel about 5-6 minutes away. We argued with them stating 1 room is clearly not enough for 3 adults and 15 year old, and that our booked was for 2 rooms, so it’s their responsibility to accommodate the same. Overall a terrible experience and the hotel had a complete lack of staff. I wouldn’t recommend the hotel to anyone else since the staff lack the basic courtesy to inform their clients about any problems occurring in the hotel which can clearly affect their stay. The extension of the hotel ended up being much better since it was recently renovated, had a better location & most importantly had a working AC which was a must during the summer here at Como.

An exceptionally clean hotel with the towels and bedding changed on a regular basis. A comprehensive breakfast which is exceptional for an Italian hotel. The quality of the restaurant food was equally good and the service inside the restaurant ( thank you Luca) was equally amazing. In fact all of the staff from the receptionist to the room cleaners were friendly, considerate and efficient. A lively location with a backdrop of lakes and mountains.

Antonio P ha scritto una recensione a Ieri 1 contributo Non tornerò in valle Imagna. Tutto il personale s'impegna, è cordiale e disponibile (proprietario, compagna e 3 figli minorenni), oltre a due addette alle pulizie ed alle camere. Struttura ai piani vetusta. In molte camere mancano supporti di sicurezza. Non sono garantite attività dichiarate in fase di prenotazione. Ottima la presenza di infermiera e operatrice socio sanitaria per assistenza a persone anziane. Località misera di attrattive. Posizione hotel disagevole per persone anziane o con problemi di deambulazione. L'erogazione dei servizi di ristorazione molto discutibile e votata al risparmio assoluto di tempo e denaro, senza rispettare i tempi degli ospiti. Cibo discreto, ma ”innovativa” la proposta del menù giornaliero. Voto medio complessivo 5,5 Scopri di più Data del soggiorno: luglio 2024

Buona struttura, in posizione strategica. Colazione ottima e pulizia molto buona. Ampio parcheggio. Purtroppo però la struttura è molto trascurata, ho prenotato 2 camere matrimoniali e vale quanto segue per entrambe le camere: ventola aerazione bagno non funzionante, forte odore di umido in tutta la camera, cassa della porta del bagno con legno marcio a causa della vicinanza alla doccia. Ho regalato il soggiorno ad una coppia di amici che viaggiava insieme a me, abbiamo dormito comunque bene ma la figura non è la stessa che faceva questa struttura un paio di anni fa.

my wife and I visited the hotel during winter. It was not crowded and we were the only ones who had dinner at the hotel restaurant that night. The food is good. what i want to stress the most is that the view from my lakeview room is stunning. i believe it has the best view out of all the hotels in Bellagio given its location and altitude. With the room, view and service we got, it is safe to say it has the greatest value for money out all my 9-day stay in Italy.

Beautiful looking building situated in the quaint town of Bellagio, Lake Como. The hotel is conveniently situated close to the ferry port with very little walking distance. The hotel itself looks grand and lovely, it shocks you to notice it is a three star hotel at face value at least, but we will dive into the star rating later. The hotel has a pizzeria, gelato shop and a restaurant across the road right on the water edge with amazing views, for hotel guests only. The hotel did have a decent pool for hotel guests so we made use of that. We were in room 30. The room was dated and required some modern tlc. That didn't bother me too much initially. However, the bedding cover had the consistency of a dated curtain, not my taste but I guess I shouldn't judge. The bed itself however required a review on its own. The bed was so hard and uncomfortable that even the father bear in the Goldilocks story would toss and turn. It was utterly dreadful. A cheap 1 star hostel bed would have been better. Completely unacceptable. The bathroom was nice however upon arrival there was a slight drain smell. The shower was ok. The AC in the room could not be controlled. It has to be controlled by the hotel reception. This was pretty ridiculous and dated. We requested the AC to be lowered but they didn't do it. We visited Bellagio for one night with average temperatures of 30 degrees Celsius so we needed to be cooled. The dining experience was ok. We reserved a table and were giving a beautiful table looking out to the lake and mountains. Very picturesque. The dining staff however were not very attentive at all and had a vibe of not wanting to be there. There was a vibe of stress amongst them which surprised me as it wasn't busy with customers nor were there difficult people to deal with. It did start to rain and we requested to move further in which they allowed us. Another couple requested the same however the waiter was in denial it was raining. Which I thought was quite hilarious and ridiculous. The food was nice but lacked some flavour, I got the salmon. Perhaps that is partly my ignorance of Italian food. The tiramisu was disappointing as well, absolutely zero coffee flavour. It was creamy which was nice but I didn't just want creamy textures to ingest. Upon waking up, the drain smell in the bathroom was overwhelming and awful. The breakfast they offered was of poor choice and quality. I didn't even bother eating or drinking. It was mainly sweet with little option for savoury. I would recommend spending more money if you can to have a better quality experience. This hotel is lucky to maintain its third star. We were so disappointed as this was supposed to be a nice return trip to Bellagio 2 years later from our first visit.