Hotel berhampiran Puerto De Lekeitio, Lekeitio

Purtroppo per la spesa che ho sostenuto, nonostante la posizione fosse ottima, abbiamo avuto una camera che non rispecchiava minimamente le nostre aspettative o comunque le indicazioni riportate sulla piattaforma. La camera era minuscola ed aveva il bagno per disabili che per noi era veramente molto scomodo. Nessun tipo di servizio o fornitura all'interno se non gli asciugamani. Non sono solita lasciare questo tipo di recensioni ma per la cifra spesa non mi aspettavo questo servizio.

Having stayed here on a couple of occasions over the last twenty years, the hotel has possibly lost a bit of its appeal. It’s still good value depending on the season and the surrounding scenery is lovely but there’s not much to do if you leave the hotel grounds. We had a room in the main building which was very large but very basic. Whether you eat either in the main restaurant or the bistro, the menus and prices are pretty similar. The choice is a tad limited and the costs are rather puzzling. Some dishes are good value and quite filling whereas others are very small and expensive. Furthermore a bread roll costs €1.50 whereas a very nice glass of wine starts at just €2.40! The buffet breakfast however is a disappointment. Barely anything hot and a very limited selection of cold meats, cheeses, croissants etc.

We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

What is a hotel's most serious responsibility? Surely, it is the safety of its clientele. Upon our recent stay at this hotel, we were saddened to find that the staff failed in this most basic responsibility. Our stay at the hotel had been smooth and uneventful. I noticed after the cleaners had been in that an unfinished packet of biscuits had gone missing. Obviously, it's no big deal and I didn't think anything of it. However, the next morning I awoke and reached down for my prescription medication that I had left, as I always do, by the side of my bed. I was surprised to find it missing, and after a thorough search around the room and our luggage, it became pretty clear that it had gone the way of the biscuits. My partner went down to reception to inform the staff of the situation. However, all she received was a fairly indifferent response, with staff members immediately going into a defensive mode and explaining that they take nothing but rubbish out of the rooms. The prescription medication was in a paper pharmacy bag that looked a little tattered, so clearly the cleaner saw it and binned it, not bothering to check inside it or look at the writing on the side of the bag that said ”PRESCRIPTION” or the big green crosses printed beside it. I don't entirely blame the cleaner though. Surely, the most serious, important instruction that a hotel can give to its cleaners is ”DO NOT BIN PRESCRIPTION MEDICINES”. This would seem an appropriate measure to prevent the kinds of things that happen when someone doesn't take the medication their doctor has prescribed them, often as a lifeline. ”Things that happen”, such as (and of course this is no exaggeration) severe sickness and even death. But given the reaction of the staff to the situation, it seems clear that the safety of their clients is held as being of no great importance, so it's hardly surprising that the cleaners would do something like this, and would never have been informed to take precautions such as ensuring not to bin someone's medication. Fortunately, we were returning home the next day, and we were able to obtain enough medication from the nearby pharmacy, the pharmacist there giving it to us purely on the basis of kindness. If it hadn't been for her kindness, the situation would have been very distressing and potentially dangerous. Despite the hotel being otherwise perfectly adequate, the safety of clients is undoubtedly the most important thing that a hotel can provide, and overrides everything else. Unfortunately, the fact that the hotel wasn't able to provide this leads me to this score.

It is not as good as excepted, but the location is quite convenience as there is a tram station nearby. The room is a bit not as clean as excepted but still is a good choice to stay as the price is not so high.

We checked into this hotel after leaving another local hotel two nights early in disgust (the Occidental). We couldn't have been more pleased at our decision to do so, the difference between these two hotels was like night and day. Beautiful and peaceful room with a full wet-room effect shower. Super comfortable bed. Fabulous roof terrace with great cocktails and delicious snacky food options. Highly recommended the Jamon Croquettas. We had room service on our last night. Although the options weren't extensive, the food was spectacular and with great portion sizes, especially on the sides. Very friendly helpful staff. Thank you, Radisson Bilbao.