Hotel berhampiran Abbazia dell＇Acquafredda, Lenno

The rooms are very comfortable and Cosy , nice environment, the hotel is close to the metro station and there are many restaurants around

We booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.

Molto soddisfatto. Unico piccolo problema è che l'ascensore dal secondo piano non ci faceva scendere per andare al piano terra, dovevamo per forza andare al -1 per poi salire con le scale. Ma è l'unica nota leggermente negativa in un'esperienza ottima.

The hotel is quite big. The have several floors and a lot of rooms. The rooms are big, clean and comfortable. The service was friendly, especially at the bar and in the morning, also the hotel has an impersonal atmosphere. The breakfast was good and rich. They also have a restaurant, which we didn't try. They also have several conference rooms, so the hotel is suiteable for business meetings. It is located quite far from the center of Milan, so it is not so good for a touristic stay. But as there are several factories around and the trade fair is only half an hour by car (without traffic jam), it is a good location for business travellers. The acess by public transport is diffcult, but they offer free car parking.

After a long time, finally an overnight stay in this beautiful hotel. Closed because of Covid, but now open again. Good: Friendly staff, very nicely furnished rooms (especially deluxe rooms and up). Great pillows, fast wifi, good lighting concept, nice terrace, big bathroom. Not so good: Breakfast room a bit cold in terms of a**osphere

This hotel far exceeded our expectations (not that they were bad). From the ease of booking to the minute we checked out, everything was superb. Any queries before we arrived, where answered by email quickly by Mike the office manager. We had a late flight and arrived after office hours, this wasn’t a problem at all. We were sent an email with clear instructions on how we could get our keys. The rooms are large, bright, very very clean and have more than you need for your stay. The bed is really comfortable, the bathroom was fully tiled with a large powerful walk in shower. We had requested an iron and ironing board as we were attending a wedding while we where there, this was brought to our room within an hour of the request and was with us to use for our 4 day stay. The room has a Nescafé coffee machine, you can also get hot water from this so easy to make tea too. Pods and teabags supplied. The TV has Sky, obviously most channels in Italian but some you are able to change to English. Breakfast was lovely. Buffet style continental breakfast as well as bacon, sausage and scrambled eggs. If you want a big plate just ask. It’s an English thing. Mike is an asset to this hotel, any advice or questions, just ask. He organised for us to hire a boat on the lake for the day, found out the bus times for us so we could get to where we needed to get the boat (the buses are an experience in themselves). Nothing is too much trouble for him at all. Thank you for help with everything that made our stay so memorable. Would we go back? Yes in a heartbeat

The only positive aspect of the hotel was its convenient location and the availability of a free parking spot. However, it failed to live up to its price tag and its supposed 4-star rating. I also felt that the hotel displayed a somewhat greedy approach to pricing. Unfortunately, I made a mistake during the booking process by reserving the room for only two adults instead of including our 4-year-old child. Curiously, I discovered on the hotel's website that this oversight didn't affect the price. I contacted the hotel three times to rectify the error, but each time I received a different response. Initially, they claimed they could update the booking at no extra cost. Then, they mentioned an additional charge of €15 per night to make the necessary adjustments. However, when I followed up with an email, they suddenly demanded €30 per night for a correction that should have been complimentary. This behavior came across as both greedy and unhelpful. Although breakfast was included in the room rate, it was far from impressive. Each day, the options were limited to a monotonous offering of eggs and ham. It certainly did not justify the cost. Additionally, the room itself appeared worn and damaged, as evidenced by the attached pictures. I am genuinely perplexed as to how this hotel managed to attain a 4-star rating. Overall, I cannot recommend this hotel due to its lackluster service, questionable pricing practices, and underwhelming breakfast selection. The condition of the room further diminishes its credibility as a 4-star establishment.