Hotel berhampiran Chiesa di Santo Stefano e Battistero, Lenno

The rooms are very comfortable and Cosy , nice environment, the hotel is close to the metro station and there are many restaurants around

We booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.

Molto soddisfatto. Unico piccolo problema è che l'ascensore dal secondo piano non ci faceva scendere per andare al piano terra, dovevamo per forza andare al -1 per poi salire con le scale. Ma è l'unica nota leggermente negativa in un'esperienza ottima.

Good location by the lake side. Can carpark inside the front door makes unloading luggage easy convenient. The is a lift to use, so save climbing with heavy luggage if you have.

We have been in many hotels in different countries, but this one is really special, hotel is beautiful, very nice location, just 9 minutes you are in city center by train. All is good, but personal, Francesco at resection, makes experience to stay here really amazing. Any question you might have, he has an answer, and best is that Francesco does it with pleasure, he helps really with heart, we have never seen such a perfect help in any other hotel. He’s really special, thanks a lot to Francesco for such a nice help every day we stay here. We would recommend this hotel 1000%!! Nino and Nodar

The hotel is quite big. The have several floors and a lot of rooms. The rooms are big, clean and comfortable. The service was friendly, especially at the bar and in the morning, also the hotel has an impersonal atmosphere. The breakfast was good and rich. They also have a restaurant, which we didn't try. They also have several conference rooms, so the hotel is suiteable for business meetings. It is located quite far from the center of Milan, so it is not so good for a touristic stay. But as there are several factories around and the trade fair is only half an hour by car (without traffic jam), it is a good location for business travellers. The acess by public transport is diffcult, but they offer free car parking.