Hotel berhampiran Panoramaweg Ehrwald Stempelstelle, Lermoos

Warning: A heavy brass key inscribed with your room number and the name of the hotel (Hotel Moserhof) is provided at check-in. If you misplace the key, you will be charged 140 Euro. I had the unfortunate experience of misplacing the key as it happened to slide into a hidden compar**ent in the dash of our rental car. After leaving the hotel the next morning and driving to our next destination, the key slide out. Only being 20 minutes away, I returned the key to the hotel and I was reimbursed the 140 Euro. I informed the hotel at check-out that I was not able to find the key. The owner or manager was extremely unpleasant and he forcefully informed me with an expression of anger that I would be charged 140 Euro. I informed him that I would pay the charges but that I felt that I needed to alert other travelers reserving a room at this hotel of this situation. The desk clerk had given me access to my room the evening before she departed so that I could re-enter my room for the night. I had not thought of the implication that the key could be in the hands of someone who might cause harm. The worst part of the experience was that I got very little sleep the night the key was lost. I was frightened that if someone had found the key, they had the ability to unlock there front door of the hotel and a key to my room. I moved all the chairs against the door for some security. There was no one at the front desk through the night who could assist me in changing rooms. There was a number on the front door for emergencies only. During check-out, the hotel desk clerk did not speak fluent English so it was difficult to work with her but she found a colleague who spoke English that was kind and helpful and I truly appreciated her assistance in paying for the key and resolving the issue. There are many wonderful hotels in this region, I would advise you to think carefully before reserving this hotel to avoid an unpleasant experience in the event of a misplaced room key.

Recepcion comunication katastrofe

Wir verbrachten in der Pension Seelos, im Alpin Studio eine sehr schöne Woche. Es war alles da, was das Herz begehrt. Familie Seelos war wie immer sehr freundlich und hilfsbereit. Das Frühstück wird als Bufett angeboten, ist sehr reichhaltig und nicht nur deftig, sondern auch gesunde Speisen da. Das Alpin Studio ist gemütlich eingerichtet, man hat ausreichen Platz und einen herrlichen Blick auf den schönen Garten. Das i-Tüpfelchen ist der Swimmingpool und die unterschiedlichen Ruhe Oasen. Wir haben den vom Senior hergestellten Honig natürlich mitgenommen. Wir möchten den Gastgebern für diesen tollen Aufenthalt ein großes Dankeschön sagen, wir kommen im nächsten Jahr sehr gern wieder. Wir sprechen mit gutem Gewissen der Pensio Seelos unsere uneingeschränkte Empfehlung aus.