Hotel berhampiran Pont d´Engordany, Les Escaldes

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.

Booked this hotel through Weekendesk. Yes, I know, I should have booked it directly but weekendesk's offer stated a welcome gift and free bottled water which were non-existent when we arrived. Such a scam, but probably not the hotel's fault. They should check their contract with weekendesk though if they have one. Anyway, Hotel's check in time is a bit late, 16h00. I'm not sure if it is the standard check in time in that area but it is the latest check-in time I've ever had with staying in hotels. We sent a message that we arrived early but the room was not ready when we arrived, which is understandable as they cannot promise early check in. Since we arrived early, the receptionist asked us to do a pre check-in. They don't have their own parking area. You would need to pay and get a card from the hotel which will give you access to the caldea spa parking area right across the street. Pre check in was fast although I find it unecessary for them to ask for identification from all the people that are staying in the room. Usually, in all the places i have stayed in, they would only ask for one ID. But again, maybe it is standard practice in Andorra, i'm not sure. After check-in, we parked our car and walked around the city then enjoyed the caldea spa. We went back to the hotel and was greeted by a male receptionist this time. He barely spoke english and an understandable french, but he was nice. He gave us the keys to the room which was located on the 3rd floor. The room though had two single beds eventhough we booked a double. So We had to ask the receptionist to change our rooms which he quickly did. Although they never offered assistance with luggage. Usually when there is a need to change the room, hotels would usually offer luggage assistance, but it's ok as we managed. Finally got the room with the double bed, and it was ok. Functional but not well kept. A bit dirty and you could see that it needs refurbishment. I see wear and tear all over and the small mirror's extending fixture was broken. Also, the air conditioning didn't deem to work properly as it was quite warm in the room so we just opened the windows. The room had no view and wifi was not very fast. I got disconnected a couple of times Which was frustrating. We had half board, and dinner wasn't very good. Not a lot of options and the food tasted like they were frozen or came from the can and were just heated in the microwave. i don't recommend eating there. Bed and pillows were decent and we slept well. Breakfast buffet was good with a lot of sweet and salty options. Although the staff were not really as helpful as the staff during dinner time. Check-out was fast although we had to go back to return The parking card and get our deposit back. They should just give disposable parking tickets next time to lessen the hassle. Overall, it was an ok stay. You get what you paid for, but wouldn't really recommend staying there as there are other better 4 star options in the city. Although it wo

En el restaurante les closes que está con el hotel les closes el camarero que por encima es el jefe trata fatal a la gente a parte de a mi ya lo vi incluso echando a gente con su mal genio la verdad me sentí hasta mal muy desagradable no es un lugar en el cual aconsejo ir a comer

I would normally have rated this hotel quite highly and been glad to award it the same kind of reviews as it seems so many other people who have used its services have already previously appreciated. However, despite its benefits – and I stress that this really is only based on my personal experience – I left earlier than I intended and with a very bad taste in the pit of my mouth. Let it be understood that in general, Andorra is the kind of place that is totally geared towards screwing whatever money it can out of the tourists who visit – and what happened to me through this hotel was simply another example of this kind of behaviour that is unfortunately evident pretty much everywhere within this country that would like to offer itself as a cultural and lifestyle alternative to Monaco – but has as much chance of doing this as either might Bognor Regis, Benidorm or Larnaca. The bottom line here is that whilst the facilities on offer are perfectly acceptable – though basic, minimalist and quite cramped – the morality behind the Management's treatment of its guests is seemingly only copacetic for as long as the visitor shuts-up, pays-up and has no issues. ... Such as, and by happenstance, was not my case. Unfortunately, due to a burst water pipe emergency in my home above Monaco, I had to leave three days earlier than anticipated. I asked the Hotel if they would be prepared to reimburse me the unused days and they told me to go through *********** – who had taken my reservation – and ask them to contact the Hotel by return with the authorisation for the reimbursement. The Hotel management stated that “normally”, in the case of an emergency, such a request would be favourably received. After two days of back-and-forth with Booking.com's 'faceless' Customer Service, I was informed that it was actually the Hotel who would make this decision. Look – it's not about losing the cost of the extra three nights: I can afford it. No worries there. No – rather is it that the INEFFICIENCY – or purposeful veniality of the staff – actually compounded the growing sour taste in my mouth by SURCHARGING me the Turist Tax TWICE OVER – for a so-called “double booking” – when I had EXPLICITLY reserved as a SINGLE traveller: the added amount being directly and illicitly charged to my Credit Card without my authorisation or any request having been previously made. Furthermore, the way that this was done was in such an underhand manner that it also purportedly laid the onus of the blame on ME because I had supposedly not paid this on Check-Out: when, in fact, I had asked both Receptionists of the previous evening, AND the Night Receptionist - (early on the day of my departure( - whether I was “all paid-up”: and had been assured that I was. Note that I have absolutely NO issue in paying ANYTHING that is legitimately owed. So – CAVEAT – I repeat, this is MY experience: but – frankly – I found it to be generically reflective of an “attitude” held by all the And

Reception: Majority of staff were mostly courteous, however did not always greet upon arrival and did not always acknowledge you while you waited. Room / facilities: Room number 417 is on the 4 floor and is clean. It overlooks the city and has a road and views of the flowing from your balcony. The self control air conditioning is somewhat confusing to operate, but did the job. The room had a balcony with a door that opens fully enabling guests to go outside. The room has a bar fridge, safe, older style flat screen tv, euro style memory foam pillows, (that i found terrible and left me nursing a migraine after the first night). Queen bed, sofa bed, table and chair, hanging area and luggage shelf. The bathroom had a shower/ tub combo with a multi purpose shower head. Day 2, the 168 kids arrived and the noise escalated from a tranquil setting to a wild playground. Kids played in the hall, yelling screaming, opening and then slamming their and friends room doors, knocking on unknown doors and running (mine). Some kids were polite to apologise when they realised they had the incorrect room. Reception were requested to intervene at least 7 times (face to face and via the phone), however this only sometimes restored the peace for a short period. The student teachers/ supervisors were nowhere to be found to settle the children. Not an ideal situation to be in for a relaxing stay. Parking: is available at an additional cost of €21 (at the time of my stay). The car park is very tight to maneuver around. Wifi: Complementary and good speed password required, this did slow dramatically once the 168 kids arrived to the hotel and were using their devices. Conclusion: Excellent position. River views Comfortable rooms. Right in the center of town. Letdowns: Kids permitted to stay and guests not provided this information upon checkin. Adult guests could have been allocated other separate floors and the children on other exclusive floors. Location / Nearby: Centre of the city and all its offerings. Letdowns Rushing water noise can be a bit much for some. Hotel not advising guests of the imminent arrival of 168 children and the accompanying noise. Getting to hotel: Best use GPS. Be aware of the last roundabout prior to the hotel and the 5th exit that goes down just to the right of the main road/bridge. its very easy to miss. The hotel name and parking signs are only visible when your 5 meters from the property. If arriving into Barcelona airport and drive to Andorra, do yourself a favour and turn off “tolls” on the GPS, the drive has spectacular scenery, and is only marginally longer and you will save €30+ in tolls.

Very comfortable hotel in a good location right in the centre of town and also literally a few seconds away from the coach stop for the buses to and from Barcelona airport which was really useful, particularly when arriving late at night like I did. Rooms very well appointed, bathrooms good with powerful showers. The staff were all very friendly and helpful, and unlike the reviewer below, my experience was that they all spoke English very well.

Hotel ini seperti hotel yang berkaitan dengan asing di China pada tahun 90an. Peralatan dan hiasannya agak lama, tetapi cukup bersih. Penghawa dingin kuat. Lokasi yang baik dan pusat bandar, sangat dekat dengan jalan membeli-belah komersial, sekitar 5 minit berjalan kaki, sangat mudah. Kami berumur 2 tahun dan 3 tahun. Kami bersikeras untuk menaik taraf bilik kami semasa kami mendaftar masuk di kaunter penerimaan tetamu. Nasib baik, ia tidak mahal untuk kurang dari 13 Euro semalam, dan kami tidak bersusah payah berdebat dengannya. Hasilnya, bilik yang ditingkatkan mempunyai tiga katil single.

Petit hôtel de montagne familial de deux étages, a un quart d’heure d’Andorre, simple et sans chichi mais propre et accueillant. On sent que cet hôtel au charme désuet est très bien entretenu. Il y a même un ascenseur. La dame à la réception est sympathique et fait l’effort de parler français, Chambre bien équipée. Bien chauffée, télévision avec les chaînes françaises. Wifi ok. Literie et oreillers de bonne qualité. Salle de bain fonctionnelle, a part la cabine de douche qui est vraiment tres petite.. le petit déjeuner sous forme de buffet est au prix de 9 euros par personne et les produits sont très bons. Nous sommes venus avec une WonderBox mais nous reviendrons avec plaisir car nous trouvons le rapport qualité prix tres correct.

El hotel muy bueno, cena y desayuno delicioso. Ubicado en un valle maravilloso, en el pueblito de Serrat. Destaco la atención del camarero argentino, Franco, que con una sonrisa permanente y excelente predisposición, nos hizo sentir como en casa tanto en la cena como en el desayuno. Gracias Franco!