Hotel berhampiran Schloss Leuk, Leuk

Wir waren für 3 Nächte im Hotel. Das Personal war sehr freundlich, speziell der Kellner und die Rezeptionistin, ihnen beiden gilt ein grosser Dank. Uns kam es vor wie das Personal 14h arbeiten würde, da wir immer die gleichen Gesichter sahen. Das Restaurant können wir sehr empfehlen, die Preis/ Leistung hat sehr gepasst. Die Zimmer sahen nicht so aus wie auf den Bildern. Einiges hat nicht funktioniert, wie Bsp. der Toilettenlüfter oder die fehlende Lampe. Der Wellnessbereich hat eine kleine Sauna, das Römische Bad sah aus wie eine Baustelle und das Solebad war für mich zwenig beheizt. Zudem stand im Ruheraum nur eine Massageliege, was mit einem Roboter/ KI gesteuert wurde. Wenn man die Maschine mehr mag wie den Menschen.... Das Frühstück war etwas enttäuschend, die Früchte wurde nicht geschnitten, es gab kein Gemüse, die Pfandkuchen wurden einfach hingestellt, bis sie kalt waren. Wer auf ein goldiges Frühstück WERT legt, wird dort nicht glücklich.

I really enjoyed my stay, great location really nice staff I can’t say a bad word really. Food in the restaurant was nice. Breakfast was nice proper backed beans, but they will never get the bacon right like home, lol. Ski room was great Online checkout was easy Room was cleaned daily to the highest standard.

I have been in Hotel De France few weeks ago with my wife and my child. The staff was amazing and the hotel is definitely comfortable, very close to city center. Walliser Alpentherme Spa was spectacular. I really hope to visit this hotel again.

Sad to share that what used to be a proud, classic 5-star Swiss hotel experience now is reduced to an overpriced mediocre experience, at best. Through my stays during the past 15 years, I have witnessed a hotel fading to become a worn-down average 3-star hotel without proper staffing or attentive service, but fighting to stay in the five star range – at least when it comes to pricing. How about a 40$ simple gin & tonic in the bar? After you had to walk over to the front desk so they could try to locate a grumpy bartender. Twice! Breakfast was slow, even we were the two only guests. Ordered fried eggs and it took at least 15 mins for them to produce it. Coffee was semi-cold all three mornings. In general, the staff has severe problems communicating in English, so expect confusion and misunderstandings. If you are sensitive to mold, well, you should definitely choose another hotel. The pictures speaks for itself, this is next to the bed. In general, the lack of maintenance of the hotel is very visible. If you try the outdoor pool, look out for screws in the deck which have popped out everywhere. The so-called Turkish sauna barely broke out a sweat, and the ceiling was black of mold. Leukerbad is quite hilly, so dragging your luggage around is not ideal. We therefore ordered transport by the hotel minivan at 8:30 to the bus station the day before departure, to make our connection for journey back home. The transport was confirmed twice by the front desk. Checked out at 8:15 and sat down waiting for the transport, nobody came at agreed time (come on, this is Switzerland, right?), minutes went by, our bus was departing soon, went to ask the front desk, she was sorry, but the portier had took off with the van filled with luggage for a group that was departing later. No one could not drive us. She had no other suggestion, so instead of calling a taxi or try to help us in another way, she just continued doing nothing and yelled it was not her fault. We ended up running through the town with our bags and made our connection in less than a minute. A good advice; pick another hotel in otherwise amazing Leukerbad. Les Sources Des Alpes can no longer defend their stars – neither price. A 3-star at best.

The property is well located within the beautiful village of Leukerbad. Great pool and surroundings, perfect for hiking and relaxing, close to the thermal baths and to all facilities & restaurants in the town. The room was clean, comfortable, and while the bathroom was VERY small, it had all the necessary facilities and was clean. If you’re in Leukerbad to enjoy hiking, bathing, tanning, or simply hanging by the pool, it’s a perfect hotel. If you’re looking for a place with charming and forthcoming 4-star service, then you can forget this place without a second thought. My daughter has Crohn’s disease and cannot eat solid food. We had reserved a family room for 4 including breakfast. Upon arrival we asked if we could remove one BF from the bill, as my daughter wouldn’t have any: That wasn’t possible. We asked if we could benefit from any alternative offer (even a drinks voucher for the bar would have been nice). We were told “No, can’t do anything, my hands are tied!” – by whom I wonder? You have to book the restaurant for the evening. Having had a tiring drive with 2 young kids, we pre-booked the table and ordered the food for 7pm, we arrived at 7pm, the place was nearly empty, the food arrived at 8pm… my kids were already waning. The food was mediocre at best (even in Switzerland I’m not used to pay 130 Fr. for tiny portions of deep-frozen food). At 9pm we asked for the bill, and were told “You have to wait”. So we decided to leave and put our kids to bed instead. Even with the tired kids in tow, the waiter shouted after us “can’t you just wait 10 minutes?”… by now the place was totally empty… why? Spending some time at the pool with wet hair, my daughter asked if she could have more conditioner. We were told “No, only 1 per person per stay”… of those tiny tiny bottles… why? At least as we checked-out, the annoyed front office employee didn’t ask us if we enjoyed our stay (smart move there). And as we left the hotel for the last time before driving back home, an employee we had never seen before left us with these beautiful last words: “THAT’S THE DOOR!” (I’m not kidding)… Now, I understand the hospitality sector is in crisis because of a lack of schooled personal, but the lack of charm of the hotel staff (apart from a young lady at breakfast and a friendly young man in the restaurant) was almost comical.

The hotel waldhaus has the most gorgeous views from my balcony, I love looking out at the mountain peaks and waterfalls right outside the doors that open to the balcony. My friends and I also had dinner twice at their beautiful restaurant and has the most delicious food. I love the foie gras and chateau briand entre 😋 Joshua our host and the lady of the house were very attentive to our needs and made us feel welcome! So happy Macs Adventure booked us in this wonderful hotel! It deserves 5 stars ⭐️