Hotel berhampiran Burgerbad, Leukerbad

Sono stata parecchie volte a Leukerbad e ho soggiornato in molti hotel differenti. Questa volta ho prenotato una notte al Grichting con trattamento HB, ad una tariffa molto conveniente. Dopo aver vissuto l'esperienza posso comprendere come mai il prezzo fosse così apparentemente competitivo. La camera era nell'edificio separato (a cui si accede dalla strada, oppure da un sottopassaggio interno all'hotel). Ampia, pulitissima, rifornita di infusi, caffé e minibar a pagamento, ma decadente. Crepe nei muri, fori nelle piastrelle del bagno, parti in legno sbiadite, stanze per nulla insonorizzate, cassetta del wc rumorosa, ecc... La SpA sarebbe un vero gioiellino e sarebbe un piacere pagare qualche franco in più per usufruirne (attualmente l'uso è compreso nel prezzo della camera ed è disponibile 24/24h), se non fosse lasciata totalmente andare: ruggine ovunque, dai lettini alle parti metalliche di tubi e corrimano, scrostamenti vari del soffitto e dell'interno della piscina. Che peccato trascurare così tanto questo angolino! Colazione nella norma. Fin qui diciamo che vantaggi e svantaggi potevano compensarsi, rendendo accettabile il soggiorno nella struttura. Tuttavia il peggio è arrivato all'ora di cena: prima di prenotare ho verificato tramite Bot se prevedessero menu vegetariani e vegani. Avuta questa conferma ho riservato il trattamento HB per 1 vegetariano e 1 vegano, specificando la richiesta anche nella prenotazione. Arrivata all'hotel ho ricordato in momenti diversi a due diversi receptionist quali fossero le nostre esigenze alimentari e mi è stato confermato che la cucina era già stata avvertita. Quando mi sono seduta a tavola mi è invece stato detto che purtroppo il loro menu non prevede nessuna portata vegana. Ho segnalato che sicuramente dovevano essere al corrente della mia richiesta e la cameriera ha verificato, tornando dalla cucina e spiegandomi che potevo avere unicamente un'insalata come entrée e un piatto di verdure con riso in bianco come portata principale (per tutti il menu della mezza pensione prevede unicamente due piatti). Nessun'altra possibilità! L'insalata verde è arrivata, seguita poi da un piatto contenente un mix di vegetali (champignon e credo zucchine e taccole) e un dischetto di circa 20 grammi di riso bollito (20 grammi letteralmente, non per modo di dire!) freddo, duro, tutto incollato insieme. Ho segnalato direttamente alla cameriera che ci ha seguiti quella sera, in modo discreto per non disturbare gli altri ospiti in sala, la mia insoddisfazione per una cena che era parzialmente non commestibile, non adeguata e non poteva ritenersi un pasto bilanciato (anzi, in realtà non poteva nemmeno essere ritenuta un pasto! Verdura fredda e verdura calda. Stop. Fine). La signora al tavolo si è detta dispiaciuta e ha affermato che avrebbe senz'altro avvisato la reception del mio disappunto. Al mio compagno, vegetariano, è andata leggermente meglio perchè nella carta erano presenti 3 o 4 pietanze vegetariane fra cui scegliere.

The property is well located within the beautiful village of Leukerbad. Great pool and surroundings, perfect for hiking and relaxing, close to the thermal baths and to all facilities & restaurants in the town. The room was clean, comfortable, and while the bathroom was VERY small, it had all the necessary facilities and was clean. If you’re in Leukerbad to enjoy hiking, bathing, tanning, or simply hanging by the pool, it’s a perfect hotel. If you’re looking for a place with charming and forthcoming 4-star service, then you can forget this place without a second thought. My daughter has Crohn’s disease and cannot eat solid food. We had reserved a family room for 4 including breakfast. Upon arrival we asked if we could remove one BF from the bill, as my daughter wouldn’t have any: That wasn’t possible. We asked if we could benefit from any alternative offer (even a drinks voucher for the bar would have been nice). We were told “No, can’t do anything, my hands are tied!” – by whom I wonder? You have to book the restaurant for the evening. Having had a tiring drive with 2 young kids, we pre-booked the table and ordered the food for 7pm, we arrived at 7pm, the place was nearly empty, the food arrived at 8pm… my kids were already waning. The food was mediocre at best (even in Switzerland I’m not used to pay 130 Fr. for tiny portions of deep-frozen food). At 9pm we asked for the bill, and were told “You have to wait”. So we decided to leave and put our kids to bed instead. Even with the tired kids in tow, the waiter shouted after us “can’t you just wait 10 minutes?”… by now the place was totally empty… why? Spending some time at the pool with wet hair, my daughter asked if she could have more conditioner. We were told “No, only 1 per person per stay”… of those tiny tiny bottles… why? At least as we checked-out, the annoyed front office employee didn’t ask us if we enjoyed our stay (smart move there). And as we left the hotel for the last time before driving back home, an employee we had never seen before left us with these beautiful last words: “THAT’S THE DOOR!” (I’m not kidding)… Now, I understand the hospitality sector is in crisis because of a lack of schooled personal, but the lack of charm of the hotel staff (apart from a young lady at breakfast and a friendly young man in the restaurant) was almost comical.

温泉還不錯

My husband and I recently spent 2 nights at Hotel Waldhaus during a two week hiking trip around Switzerland and we loved our experience! First, the property is lovely, well-styled, and well maintained. We were in a balcony room with an amazing view of the mountains. Our room was ready early (which was great after our hike from Grindelwald), it was nicely appointed, and very clean. We were on the 2nd floor which had a huge shared balcony with absolutely stunning views. Second, every single staff member we encountered was incredibly nice, kind, welcoming, and genuinely interested in making our stay special. I wish I had written down all their names so I could mention them individually (for some reason I thought I’d remember even though we stayed at 8 different places on this trip). You can tell this is a good work environment because of the staff’s outstandingly pleasant attitude. One person we interacted regularly with was Lorenzo, who took extraordinarily good care of us. Third, the FOOD! Both nights we took the fixed dinner menu and both nights were fantastic. I would consider the meals “special occasion” meals, that’s how good it the food was. The service was attentive and knowledgeable, great wine selection. During the meal Lorenzo and Joshua (a member of the family that owns/runs the restaurant) stopped by to chat with us about our day, our stay, answer any questions, and make sure everything was as expected with our experience. And it wasn’t “forced” attention - - it was comfortable and natural, and they both were genuinely interested in talking with us and ensuring that our entire experience was outstanding! I’m smiling just writing this review because it’s bringing back good memories! Thank you Waldhaus team for a wonderful stay!

Sad to share that what used to be a proud, classic 5-star Swiss hotel experience now is reduced to an overpriced mediocre experience, at best. Through my stays during the past 15 years, I have witnessed a hotel fading to become a worn-down average 3-star hotel without proper staffing or attentive service, but fighting to stay in the five star range – at least when it comes to pricing. How about a 40$ simple gin & tonic in the bar? After you had to walk over to the front desk so they could try to locate a grumpy bartender. Twice! Breakfast was slow, even we were the two only guests. Ordered fried eggs and it took at least 15 mins for them to produce it. Coffee was semi-cold all three mornings. In general, the staff has severe problems communicating in English, so expect confusion and misunderstandings. If you are sensitive to mold, well, you should definitely choose another hotel. The pictures speaks for itself, this is next to the bed. In general, the lack of maintenance of the hotel is very visible. If you try the outdoor pool, look out for screws in the deck which have popped out everywhere. The so-called Turkish sauna barely broke out a sweat, and the ceiling was black of mold. Leukerbad is quite hilly, so dragging your luggage around is not ideal. We therefore ordered transport by the hotel minivan at 8:30 to the bus station the day before departure, to make our connection for journey back home. The transport was confirmed twice by the front desk. Checked out at 8:15 and sat down waiting for the transport, nobody came at agreed time (come on, this is Switzerland, right?), minutes went by, our bus was departing soon, went to ask the front desk, she was sorry, but the portier had took off with the van filled with luggage for a group that was departing later. No one could not drive us. She had no other suggestion, so instead of calling a taxi or try to help us in another way, she just continued doing nothing and yelled it was not her fault. We ended up running through the town with our bags and made our connection in less than a minute. A good advice; pick another hotel in otherwise amazing Leukerbad. Les Sources Des Alpes can no longer defend their stars – neither price. A 3-star at best.