Hotel berhampiran Gold Star Families Memorial Monument, Lexington

Our organization sent all of our field staffers and almost a dozen committee members here for a conference last February and the entire experience was top-notch. The staff was friendly, informative and so very helpful, especially with our organization being based in another state. The rooms were clean, the shuttle to and from the airport was prompt, and all staff on site were phenomenal. One of our attendees has a small mix up and the team here went above and beyond to straighten him out, they were flexible when the weather kept some others in the area an extra night, and they were wonderful during our in-hotel portions of the conference. Thanks to JoWandalyn and the rest of her team! Blake Granzow AJCA/NAJ

Was a little concerned after seeing some negative reviews, but our stay last night worked out very well. We were in the Affirmed suite on the first floor (1109) which was spacious and comfortable. Furnishings were attractive, with a sofa and coffee table in front of the TV. There was also a small table with two chairs. Bathroom was large, with both a nice shower and a shower/tub as well as two sinks. The complimentary breakfast was good, although by the time you add coffee, there is a small extra charge (you could always make coffee in the room’s Keurig machine). The one suggestion I would make is to add a shelf or small table next to the pedestal sink for setting out toiletries. Last time we came through Lexington, which we do several times a year, we stayed at the Kentucky Castle, and we we have tried some other hotels downtown, but we feel this stay worked out best for us, so this will become our regular stop from now on.

Location is wonderful. First room I was given, rm 320 had huge rattling noise from ac in room. As I am here for almost 2 weeks I requested a change. Moved to room 302. Room clean. Bed is tired with sides of bed collapsing and very center of bed a wall or mountain. Requested in writing to front desk/housekeeping to change or rotate mattress. That has not occurred or it has and the solution did not fix the problem. Room has one chair, small table, king bed with bed tables on either side. Might be cramped for 2 unless one is always in the bed. Lighting is yellow energy saving. Enough outlets built into clock or dresser but one available wall outlet in room and then two in bathroom. Room spotless, service everyday. Hot water in shower. Breakfast adequate:eggs, bacon or sausage, bagels, toast, oatmeal (add water but again water lukewarm) milk, juice, packaged cake or muffin. Coffee and tea service just warm. I noticed refrigerated surface for cold things warms considerably later in the am. I agree the staff sit behind a large monitor in front room. It is disconcerting as they do not rise to greet you or invite you to sit down. They do not acknowledge you as you walk in. You cannot see them. The woman who checked me in was wonderful, but she sat behind the monitor quite low as I stood. She graciously changed my room when I called down to say I thought her ac was working very hard and rattling, and brought me the key. Depending on who is at the front desk the phone is answered if you have a question, such as laundry services. Cleaning staff very pleasant. One wants to love this place. The ac has been consistently mentioned in reviews as has staff tucked behind monitor. Beds need to be updated. Room is otherwise quiet-depending on the room, great location, breakfast food basic, go early. In evenings has bar with bar food which is pleasant. Le Deauville next door good for dinner. Lunch is more difficult to find in immediate area, there is a sandwich place and Doodles Breakfast and Lunch. If bed was comfortable it could be a great stay in room 302. If they really took past reviews to heart the Sire would be 5 star.

Everything is good, convenient, clean

This is a beautiful hotel, seriously. Beds are comfy, lovely amenities and great location. My biggest complaint, and this seems to be going on with IHG hotels, is the late breakfast service. This hotel is 7:30!! Most are usually 6-6:30am with a coffee bar available 24hrs. I went down this am at 6, and no coffee bar. yes, there is a coffee maker in the room, but on some stays, I don't want to be bothered with that. There are guests who need to get up and get out early, especially contract workers, utitlity companies, and late meal service and no coffee just sucks.

I would never vote with Days inn Wyndham resorts again because they offer a 100% price matching guarantee but failed to tell you that the hotel has the right to tell you no that you're not going to price match it that's false advertisement