Hotel berhampiran Walgreens, Lexington

Location is wonderful. First room I was given, rm 320 had huge rattling noise from ac in room. As I am here for almost 2 weeks I requested a change. Moved to room 302. Room clean. Bed is tired with sides of bed collapsing and very center of bed a wall or mountain. Requested in writing to front desk/housekeeping to change or rotate mattress. That has not occurred or it has and the solution did not fix the problem. Room has one chair, small table, king bed with bed tables on either side. Might be cramped for 2 unless one is always in the bed. Lighting is yellow energy saving. Enough outlets built into clock or dresser but one available wall outlet in room and then two in bathroom. Room spotless, service everyday. Hot water in shower. Breakfast adequate:eggs, bacon or sausage, bagels, toast, oatmeal (add water but again water lukewarm) milk, juice, packaged cake or muffin. Coffee and tea service just warm. I noticed refrigerated surface for cold things warms considerably later in the am. I agree the staff sit behind a large monitor in front room. It is disconcerting as they do not rise to greet you or invite you to sit down. They do not acknowledge you as you walk in. You cannot see them. The woman who checked me in was wonderful, but she sat behind the monitor quite low as I stood. She graciously changed my room when I called down to say I thought her ac was working very hard and rattling, and brought me the key. Depending on who is at the front desk the phone is answered if you have a question, such as laundry services. Cleaning staff very pleasant. One wants to love this place. The ac has been consistently mentioned in reviews as has staff tucked behind monitor. Beds need to be updated. Room is otherwise quiet-depending on the room, great location, breakfast food basic, go early. In evenings has bar with bar food which is pleasant. Le Deauville next door good for dinner. Lunch is more difficult to find in immediate area, there is a sandwich place and Doodles Breakfast and Lunch. If bed was comfortable it could be a great stay in room 302. If they really took past reviews to heart the Sire would be 5 star.

The room was renovated. My sleep was excellent due to the softness of the bed. Employees were all friendly and accommodating. They made myself and my friend feel safe. The motels grounds were picturesque. I will definitely stay again also recommend to others

I was traveling to Lexington for business and had a 2-night stay. The Residence Inn is in a great location and has a beautiful lobby that was great to meet colleagues and socalize or work. The rooms were spacious and updated, with good beds. But the highlight was Curtis in the breakfast area. He was so helpful, checking in politely with each guest and even offered to have valet bring cars around while guests were eating. I told him how friendly he was and it really made everyone's morning better. He said, ”I'm in hospitality, and my job is to make each guest's day better however I can.” The whole staff was helpful, but Curtis especially was so kind and stood out to many of those who travel for business regularly.

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