Liberty Plains Motor Inn

Liberty Plains Motor Inn Reviews

Liberty Plains Motor Inn

5 Olympic Dr, Lidcombe, New South Wales, 2141, AustraliaView Hotel Details
Liberty Plains Motor Inn
Liberty Plains Motor InnLiberty Plains Motor InnLiberty Plains Motor Inn
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Liberty Plains Motor Inn Guest Reviews

3/5
2 review
Verified reviews
Location3.0
Amenities3.0
Service3.0
Cleanliness3.0
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Negative reviews(2)
Guest User
Stayed in Oct 2023
Other
1.0/5
Posted on Nov 22, 2023
There are so many things wrong with this place it is hard to say them all. We had a broken tv, mould in the shower, uneven tiles creating trip hazards, unclean glasses to drink from, door that didn't lock properly, air con that sounded like a plane taking off, dirty handprints behind the toilet door, a toilet that moved at the base, mould & fingernails around the sink. THIS PLACE IS WAY OVERPRICED FOR WHAT IT IS. If I paid $100/night it would still be too expensive. When I mentioned this to staff, they apparently couldn't help me. got moved to a room the 2nd day that was a little better but not much.
Guest User
Stayed in Apr 2022
Other
1.0/5
Posted on May 1, 2022
booked in at last minute as a ground level room was mandatory and our original booking refused to honor our room requirements. sadly, the step up into the room was huge, far too steep and entering the room i fell and was unable to get up due to injury to my leg and other mobility issues. i managed to slide into the room on my back and we called 000 for assistance. six hours later i was helped to my feet and onto the bed. i stayed in the room the whole weekend as i was fearful of attempting that step again. even the ambos said it was far too tall. the room was clean and comfortable although it was not serviced. won't stay here again unless they fix their entries.
Response from Property: Hi Cathy, thank you for taking the time to complete this review regarding your recent stay at Liberty Plains Motel. Your feedback is extremely important and provides us with an opportunity to address areas of concern and, most importantly, make the necessary improvements. I am very disheartened to hear that you encountered such a disappointing stay with us. Here at Liberty Motel our team strive to provide the best experience to all our valued guests, and I sincerely apologise for the inconveniences and frustrations you have encountered as a result of our shortcomings. Please rest assured that I will be addressing your comments primarily regarding steps & shortfalls with our higher management, and corrective measures will be in place to prevent any reoccurrences. We pride ourselves on the service and facilities we deliver and your experience does not reflect the usual high standards we strive to achieve. I am truly sorry that you felt we did not serve you with a seamless experience whist staying with us. I hope you will change your mind and allow my team to demonstrate improvements achieved from your feedback. Sincerely, Max – Manager Liberty Plains Motel