Casa del Rio Resort

The place is well kept and homey. Very good customer service.

It’s a nice resort however the problem I have is that they wanted to charge me a convenience fee or a resort fee to direct me too the boat ride up to the waterfall the fee was equal to the amount of entry to the park and the Lady at the front desk said it was mandatory. I challenged it because I’ve been to the Falls before and never had to pay this fee she said after Covid they changed it. I didn’t believe her so I went to the tourist information office in town and they told me I was right it was no mandatory fee it was just 100 pesos not 1300 that she was trying to charge me. I hate when locals try to extort money from foreigners it’s not fair it really gives them a bad name and makes people not wanna travel to this country.

Travelled with my partner and this hotel was recommended by family. We had a lovely stay, the staff in the hotel couldn’t have been nicer and were always happy to assist in any way they could when needed. However they also were great at giving us space and didn’t pester us. Can’t commend them highly enough. We missed out on a trip to the falls, however we intend doing the kayak trip on our return in November.

Bad experience. We are paying guests. And wanted to swim. "Kamag-anak" day trip guests were so rude to my 6yo son and does not want him to use "their" small pool. My child wanted to use the small pool because its the pool that he can reach. But these kids are just so rude and keeps on splashing on us. Add to that that I am holding my 1year old daughter who got splashed straight in the face because this rude kid cannon balled in front of us. I tried to ignored them for 1 hour thinking that they are just kids playing. But I had enough when my daughter got splashed in the face and coughed water! We checked-in this hotel because we wanted to swim. Sadly its not a good swimming experience.

This was one of the worst hotel experiences I have had in decades of traveling. Why? 1. Kids shouting in the pool well after 11 pm, despite rules that say quiet hours begin 11, and I asked the father to keep them quiet 2. At 7:45 am a very loud chain saw began ceaselessly u til we left at 11 am 3. No hot water in the morning 4. No curtains on the two windows at head of bed 5. Floor was dirty w hair balls n more 6. Breakfast was minimal 7. Price was twice that of the much better Casa Marina I would have preferred to stay in Manilas worst district