Hotel Holiday Inn Express di Lisbon

Great room; we stayed on 18th floor that had a winding staircase with an outside patio. The patio was very large and had a fantastic view; it was wonderful. The beds were comfy and we were able to get an extra single bed brought in as there were 4 of us. The bathrooms were great with the rainshower head and sprayer, large soft bath towels and robes. The only thing that was disappointing is that the window on the main floor only went 1/2 way up the wall and there was no window on the 2nd floor bedroom; however you had the door that opened up to the patio on the 2nd floor. It was a fantastic room. The staff was great and quick to respond to any requests we had. Great place to stay. It is close to a park; restaurants, but seems to be more in the business district; however we walked all other to stores etc. Lisbon is very up/down so you are always walking up or down and on uneven ground/bricks. Fantastic place; just wear comfy/walking shoes and be ready to have some steep uphills and downhills.

We have just checked out of this beautiful historic hotel after spending four nights in Lisbon to celebrate our 40th wedding anniversary.From the moment we arrived everything was just perfect!.Rooms are very tastefully decorated ,and spacious.Housekeeping was excellent and the variety of breakfast options definitely set you up for a day's sightseeing. It was also nice to return late afternoon to sample the complimentary coffee and pastries whilst sat in the very pleasant lounge area. Also an ideal location , despite being central it was very quiet at night.Last but not least all the staff are an absolute credit to this beautiful hotel, very helpful and we were always welcomed with a smile.Thank you for making our special trip so memorable.

Nice amazing very spacious and the staff are friendly i love the tiffany blue design and the modern interiors amazed me and my dad !!!! love it so much

Good location with nice staff. Breakfast has all the basics/needed. Shower box bit tiny and leaking. Beds in need of an update and attic might get bit too warm when hot weather.

Wir waren insgesamt 5 Nächte in diesem schönen, komfortablen und freundlichen Hotel. Dank der guten Anbindung ist alles innerhalb kürzester Zeit erreichbar. Auch eine Autovermietung ist fussläufig entfernt. Das Personal ist sehr freundlich und wir haben ein schönes Zimmer im 6. Stock bekommen. Das Frühstück ist auch reichhaltig und lecker. Kann dieses Hotel sehr empfehlen. :)

We booked two rooms (one with a double bed, one with two single beds). Since this wasn’t the case when we checked in, we asked to switch rooms. The clerk told us that this was not possible the first night but after that he had availabilities. When we checked the following morning we were told that it was not possible and that we should have redemanded a switch, early in the morning (strange in my opinion as the clerk from the other night had written it down for his colleagues to do the follow up). Anyway, next morning I came to the reception at 7 am, only to hear that they will look into it and they will inform me after breakfast. After breakfast we learned that, again, it was not possible. That’s when I gave up for the room switch. But it remains unbelievable that a client that pays 150 EUR per night per room (so 300 EUR per night), could not get more service (or at least some clarity straight away). Half of the programs on the cable TV were not available. The hotel is not very sound proof. We were bothered by the construction work that was being done outside the hotel, woken up by works (drilling) being done inside the hotel and an annoying noise in the airconditioning. The keycards to our room kept malfunctioning, it was reset at least 5 times (and not kept close to phones or other magnetic fields that could explain a demagnetization). One day our rooms were just not cleaned, after we told the reception it still took a while before the rooms were done. In conclusion, the price we paid per room is not at all in line with the quality we received. With the “urban” look of the lobby you get the impression that this hotel is rather modern. When you enter the rooms, however, these are rather small and old-fashioned. The price/quality ratio for this hotel is really bad. Disappointing

IHG can be very irritating. When you book, the web site doesn't tell you about the ongoing lobby refurb, which must be taking the most amount of time ever for the least work done. Just before you arrive, you then get the ”hey we're doing a refurb email”. Very disingenuous and IHG could do better. The nice thing about this hotel is the lovely staff. Friendly and painless early check in when we were expecting to have to leave the bags. 9th floor rooms that are acceptable, but tired and really nothing special. However the mattress was comfy, the shower fiesty, and there were plenty of electrical outlets and charging points. The squeaky wooden floors need to go, and the air con could do with modernisation. Diamond status got me free breakfast, and the beaming smiles of the breakfast staff lift you for the day, even if the quite reasonable breakfast is served in a soulless underground prison cell WITH NO LIFT to get down there, a 0/10 if you have a disability. The public areas are a 1970s disaster. Space is limited, but a huge amount is given over to a tired ”garden feature” which needs to go. Lobby seating is limited and needs a redesign - somone let a designer loose on it who had no real practical experience of comfort or usage. Hotel wifi is old. It constantly logs you out if you're not active and requires you to reconnect. The hotel is well situated even if some distance from the sights. Entrecampos station ia a five minute walk, as is Campo Pequeno with the metro. There's always taxis at the front of the hotel. In the local area there's a supermarket, pharmacy, and several restaurants within a few minutes. I'd recommend the Chinese Huang He which has a buffet every night, with a superb selection of value for money dishes.

Busy again after the pandemic it’s great to enjoy this hotel back to its old self - it was still good, but a bit sad and quiet, for my last visit a year and a half ago. Thanks to the concierge and other front of house staff particularly Filipe, José, Bruno & Jorge for their friendliness, humour, quick attention and excellent English - although once I’d revealed I’d been learning Portuguese for a couple of months, they were happy to help me practice. The location is unbeatable, the rooms distinctly luxurious, and restaurant Matiz (separate review to follow) as good as ever. The only slight criticism, Matiz while a lovely space cannot cope with peak breakfast demand for seats. Perhaps time to re-open the original basement breakfast room?