Hotel berhampiran H&RH ESCARGOTS, Littlebourne

Hotel was in a fantastic location, clean, modern and staff were extremely friendly. What sadly let it down was the awful mattress in the room. It was springy, lumpy, noisy and appeared to be sinking. Was extremely uncomfortable and me and my partner found it very difficult to sleep. Woke up with aches and stiffness every morning. The cooked breakfast also wasn’t great, although plenty of choice on the continental option. Such a shame for the bad experiences we had as the hotel was otherwise pleasant.

This was a short trip to Thanet, Kent. Our party was me, husband and friend. On checking in, staff informed us we had one double and a room for disabled guests (accessible I think the hotel's word was). This accessible room was not needed as we don't have disabilities - it was ordered by the booking company (not Holiday Inn direct) for some reason. Anyway, it had a wet room with all facilities and the staff were happy we were occupying and we said we agreed. Unfortunately the wet room smelt awful - a bit like sewage. The room was also cold (air conditioning not too good and very loud) so staff were happy to supply us with a portable radiator which warmed the room up very well. The smell in the bathroom was intermittent but the third morning it was bad so we complained and the maintenance man (unable to remember name) was more than helpful - he found a leakage behind the cistern so staff moved us to a ”normal” room on the next floor. The little radiator followed us upstairs too! Regarding meals: breakfast was completely self-service which is ok but hot food comprised of scrambled egg, bacon, sausages and baked beans only. On requesting a fried egg, the reply came that ”we don't do them”. How about being able to offer ”fried eggs available on request”? We decided to have dinner there one evening. No need to book a table, just walk in. We'd decided on our meal choices the night before. However, two starters plus one main course we had decided on were not available (groan)! Waitress/receptionist suggested a pub restaurant across the road and so we duly left the hotel and crossed the road and ate there. Whilst sitting in the lounge/reception area I was astounded to see pizzas being brought in by a group of people and being actually eaten there in the lounge. I didn't think that was permitted - maybe in rooms but not in the lounge with the dining area in the same room! One guest even asked the receptionist where to put his empty pizza box; she told him to leave it on the bar and she'd take care of it. Overall I can't fault the staff at all, they were most helpful with our problems. We have stayed in Holiday Inns before and this one wasn't the best I'm afraid.

Stopped here for 1 night in March. Photos on the booking website help sell us this hotel as well as free parking. The hotel itself has great architecture from the outside and plenty of free parking spaces (which many of the Canterbury Hotels don't have). The hotel is a 5 minute walk from the main town centre and shops. The hotel itself was mid refurb with the main reception, bar area and half of the rooms complete. The refurbished areas were stunning, very modern. The areas not updated like the breakfast dining area, and half of the upstairs floors were quite dated (but clean). Upon checking in we was delighted to be given a free upgrade to a Suite Room, this was great considering we'd only booked the standard double room. The suite room was recently refurbished and had a lovely bed, dressing table, TVs, coffee machine, sofa and good size bathroom with a bath and shower. The team were quick and happy to answer any questions at reception and on the telephone. I would highly recommend booking this hotel and would stay here again. It would be fantastic to see it when the refurbishment is complete.

Great hotel, walking distance to Westwood cross shopping centre. Not too far for a drive to the beach. Restaurant opposite if do not want to go to far to find somewhere to eat.

The location of this accommodation is perfect. Just 10-15 minutes walk from Canterbury West Train Station. There is a Sainsbury's local at the corner and the main street is just 2 minutes walk. The host is very nice and friendly. The room is clean, bed sheet and duvet smell good. For amenities, there are only hand wash and body wash, you have to bring your own stuffs. It's a good experience to stay in this accomodation.

Lovely mini break - top quality service all round. Would highly recommend!

位置旺中帶靜，前枱服務令你感覺賓至如歸，歐陸式早餐健康營養，下次來會再入住。