Hotel berhampiran Mornington Terrace, Liverpool

This is an old grand hotel. Great location an easy walk to many popular destinations. The room is huge with high ceilings and the bed was comfortable. Please know that this hotel is huge and you literally have to walk around the halls to find an elevator. The furniture in the rooms needs some updating and the flooring in front of the elevators on each floor desperately needs renovation but this property overall is a good value.

Great location where you can easily access the city centre and interesting sites. Good view. However, the room was too small for a double room. Not enough space to move around for two. Bathroom was okay but floods when you take a shower. Bed linens were not changed even though the room was cleaned and sheets were obviously dirty.

Super location just by Lime St Station. Rooms were surprisingly clean and decorated nicely. Not many facilties but the value was second to none. Would stay again.

The studios, are ideal for a visit to Liverpool, approx 10 minutes walk from Lime St Station, check in was very good we arrived about 1.30pm for a 3pm check in and we were able to check in early, but even if we couldn’t at least we could drop the bags off, the studio is compact with everything you need for your stay, even a ironing board and iron were provided plus a hairdryer, and an excellent fan, as it was warm in the room when we arrived, everything was provided for you to cook meals if you wanted to in the kitchen area, pots pans, crockery and cutlery, the fridge was a bonus, appreciated the free waters and Pepsi Max in the fridge, also a kettle and coffee, tea, hot chocolate sachets, really enjoyed our stay, and will definitely return in the future.

I had to book in at short notice due to a member of the family receiving palliative care in the cancer unit of the hospital, that is situated within 5 minutes walk. I drove up from Devon arriving at about midnight and stopped near the front doors of the Novotel. The gentleman on reception saw me arrive and came and opened the doors for me and then booked me in. He was friendly and efficient and during the course of our conversation enquired if I was on holiday, so I explained why I was there. He was so sympathetic and offered his help and that of his colleagues if there was anything they could do- including extending the stay or checkout times, directions to the hospital and nearby car park. My room was clean and tidy and the restaurant food was excellent as were all the staff. The following day, 3 other family members booked in and it made such a difference being so close to the hospital, able to spend valuable extra time with dad until he passed away. We had some things to complete at the hospital and then with the registrar, and true to their word the staff arranged for an extended checkout time, that took the pressure off us. We are so grateful for all the kindness we received from the staff and gladly recommend this hotel/staff to anyone going to Liverpool.

The service still had teething problems. The attitude is spot on with a few exceptions but this appears to be training problems. They need to gear towards a high end cruise for staff. I have visited again but felt hussled rather than looked after. It will be great i am sure .however was promised personal service this do not happen.

Great priced hotel in the heart of Liverpool, small but clean comfortable rooms and close to all the bars and restaurants

Good location, 10minutes walk you can reach both seaside and city centre, its a very good experience, the studio makes me feel like back to student accom, cozy and modern. The best of it is you can try some nice coffee and enjoy a quiet night after a long trip.

There was a problem when booking into hotel as we had gone through Trip.com and receptionist said that we had not paid as no confirmation had come over to them from third party. We explained that we had paid showed her the relevant information on my phone etc -but still insisted that we had to pay . We waited at reception for about 40 minutes while we waited for the receptionist and manager were in back room sorting it out.This in fact made us late for our evening meal - which we had to miss out on- as well as being late for our meet n greet showing at the Theatre Royal - which we also missed out on- It spoilt our evening - but the amenities and staff in the hotel were fabulous- especially the young girl who served us breakfast in the morning.x