Cari Rumah persinggahan di Estes Park

We booked 3 nights at the coyote mountain lodge during the 4th of July for our first family vacation. The accommodations that we booked were the King Suite. The balcony with the mountain view, we believed would be perfect for our 2 boys to watch the Elk and Deer graze. When we got there, my husband checked in while I and the boys waited in the car. The ”suite” they attempted to give us was room 220. On their website, the suites that we booked are numbered 701 - 705. My husband instantly knew something was wrong. After looking at the ”suite”, my husband went back to the front desk. It was not what we booked. They said that there was a ”over booking” issue. They offered to put us in the Condo for the night, with the promise that we could move into our actual accommodations the next day after people checked out. Our night in the condo was wonderful. The private balcony had a beautiful view. The boys enjoyed all the space that it provided. The hotel's breakfast consisted of yogurt being left out on the counter, mini boxes of cereal and packaged muffins. Disappointing start of the morning. The next day, my husband went back to the front desk and talked with the hotel manager. They informed him that the ”suite 220” was the only accommodation available. As it was the 4th of July and we couldnt afford to stay at another hotel and the management knew that. We were forced to move to room 220. A cramped ”suite” with views of the pool and highway in the back and views of a rooftop in the front. When you pay over $900 for a hotel room, you expect what you pay for. We paid for mountain views and space! This was a bait and switch and to put in plainly, Fraud! They have offered a half refund for our stay. Still wanting on it to this day. Save yourself the money and find some other place to stay. This place is run by crooks.

호텔 위치와 시설, 서비스 모두가 기대 이상입니다. 특히, 고객 응대는 감동적이었습니다. 나의 체크인-체크아웃을 도와준 Jacob은 단순한 고객 서비스를 넘어서 주변 식사 정보, 국립공원에 대한 다양한 이야기를 즐겁게 하며 사람을 행복하게 느끼게 해주었습니다. 숙박하는 내내 즐거운 시간이었습니다.