Hotel berhampiran Masjid Kebon Nyiur, Lombok

A local 4-star hotel with just a so so location and service. Location was said quiet close by many food options but there is better location than this hotel. As for Service, I asked for the price for whole day rental for a car and front desk said someone will call me to my room but it turn out no one really call me. Amenities just below par, towel are old. No hand or face towel, or maybe this is just the hotel standard. The floor where I stayed, is dark and did not give good impression.

Service is a skill, Hospitality is a spirit. Dayu as trainee able to show empathy in providing the best service to guest need. Kalo kalian cek in di hotel ini, kamu akan paham maksud saya. Best Regard, Gerald #107 Periode stay : 21-22.09.20

The hotel is quite decent. Ok for couples and families. Near to the fast food like McDonald at Matarram Mall, convenient store and even Chatime (Korean fast food) just next to the hotel. Transportation (Grab) are easy to get around. I like that they are eco friendly....every level have a umber of water dispensers as such, no bottled water in the room. Good job!!!

nice place to stay in the middle of the city! Their swimming pool has a very beautiful view and i can see mount rinjani from there too. The staff is friendly, the rooms are clean but maybe the food need to be upgrade for variatif menu. overall very recommended!

My friend and I stayed at the hotel for over one month when we did our internship in Lombok. We can honestly say that it was a 5 star experience. The hotel staff was incredibly kind and helpful and went above and beyond to make our stay comfortable and enjoyable. We really loved our room especially the bathroom. We also spent many hours swimming and playing in the pool. We really appreciated the friendliness of the staff. We wholeheartedly recommend this hotel!

Lombok foi um dos locais escolhidos por nós para passarmos 5 dias, durante a nossa recente viagem pela Indonésia. O Sheraton Senggigi foi o resort onde ficámos. É uma propriedade que se localiza junto à praia, no meio de vegetação luxuriante. Apesar das infra-estruturas do resort estarem muito usadas e com decoração antiga, o enquadramento cénico é único e, nem que seja só por isso, vale a pena conhecê-lo. O resort fica a 1 hora, de táxi, do aeroporto e como tivémos problemas com uma das malas que não apareceu (deficiente serviço da Super Air Jet), fizémos um check in tardio. Vínhamos com fome, mas percebemos que a cozinha da propriedade encerra às 22:30 e a partir dessa hora não há possibilidade de ter aqui uma refeição. A alternativa foi pedir comida de um restaurante de fora do hotel, através da App Grab. O check in foi feito com simpatia, o nosso estatuto Titanium foi reconhecido, fomos acompanhados ao quarto e foi-nos feito um upgrade para uma suite (#5348). Esta era bastante antiga, embora espaçosa, com quarto separado da sala. Infelizmente, começou a chover bastante e começou a haver água a cair do teto da casa de banho. Assim, no dia seguinte mudaram-nos para outra suite (#6152). Esta estava renovada, com algum cheiro a mofo, mas como havia um ambientador perfumante, o cheiro tornava-se menos desagradável. Tinha também sala e quarto separados, vários sofás para podermos relaxar, uma pequena mesa e duas televisões. A cama King era confortável, o AC funcionou adequadamente e havia café e água gratuitos, repostos diariamente. A casa de banho era ampla com um lavabo, banheira e duche separados. A housekeeping, incluindo serviço de turndown, fez um trabalho eficiente. Tomámos o pequeno-almoço buffet, incluído na tarifa, diariamente, e este disponibilizou uma variedade regular de opções. Também fizemos as principais refeições no resort e a comida servida foi de boa qualidade. A lista dos vinhos era limitada e mesmo dos que constavam, a maioria estava esgotada. De notar que os membros Elite tinham 20% de desconto nas despesas de restauração. O staff do hotel foi acolhedor, simpático e solícito. Mas, na realidade, o que nos surpreendeu foi a beleza e o envolvimento do local onde está implantado o resort: vegetação luxuriante, jardins extremamente bem cuidados, decorado com inúmeras estatuetas, algo místicas, piscina também com decoração a condizer, contribuindo para o misticismo do lugar. A praia de areia preta, vulcânica, é banhada por mar calmo e tépido, embora a cor da água seja escura e não das mais atrativas. Sem dúvida, que o grande trunfo da propriedade são os seus exteriores que, embora antigos, lhe impregnam um ar misterioso, de santuário perdido no meio da selva. É verdade que o resort necessita de obras de renovação urgentes nalguns locais, mas esperamos que os proprietários, quando as fizerem, preservem os exteriores tal como estão. Devemos avisar os leitores que este hotel é dedicado a quem quer uma estadia calma, uma vez que a part

One of the best hotel options that you can choose in Senggigi. The hotel is spacious and lovely, the hotel staff are super friendly and helpful, the check-in process also fast. The hotel has the amenities and facilities which you may need during your stay. The view is directly to the beach so it is very suitable for those who come to enjoy holidays alone, or with family or friends!

Took a 2 hr 20 mins direct Scoot flight from Singapore and then a 1.5 hr car ride to the resort. Booked a car directly from resort and driver was waiting outside after exiting the airport with resort name. We booked the family suite which was the premier suite and the premier room combined, it had a connecting door. Room was huge but no bathtub in either rooms. Separate shower and toilet. There’s also a outdoor shower but I think it’s only for the ground floor units. Comes with safe deposit, kettle and fridge. No ironing board. Their laundry is rather reasonable price. Beds were very comfortable and their air conditioning is cold. We had a few power shut downs but it was resumed very quickly in less than 20 secs. Nice beach but not suitable for swimming as the waves were huge. They have nice pools and sun decks. They have 2 restaurants serving Italian, western and Indonesia food. The Italian restaurant ‘Kliff’ is a must try. Superb food and quality at reasonable prices. Book a table to watch the sunset with Bali island in view. Beautiful sunset. The resort have a spa and gym as well. Tried the spa, prices were very reasonable and cheaper than Bali. Booked their snorkelling trips to the Gili islands and it was awesome! Gili Nanggu was our fav. Will definitely come again, Lombok is more laid back and without the Bali crowds. Things were cheaper too. If you want a nice, relaxing, quiet and good prices, come to Lombok. If you prefer pubs, shopping and crowds, then go to Bali. There’s also public ferries connection between Bali and Lombok. It takes approx 2 hours. Most of them understand simple English and remembers our preference for coffee and how we like our eggs done.

Das Matahari Inn hat seine besten Jahre definitiv sehr lange hinter sich! Wahrscheinlich war es mal ein sehr gutes Hotel, wurde aber einfach nicht gepflegt und bedarf dringend einer Komplettrenovierung! Die Zimmer sind groß und geräumig, auch die Betten angenehm groß. Allerdings sieht man in den Zimmern, dass lange nichts renoviert wurde! Risse in den Fliesen und auch die Sauberkeit eher unterdurchschnittlich! Dies war aber einigermaßen noch o.k. ABER die Bäder sind eine absolute Zumutung und es ist eigentlich unmöglich die Zimmer mit solchen Badezimmern zu vermieten! Wir waren 3 Paare, in allen 3 Zimmern dasselbe! Die kompletten Armaturen verrostet und korrodiert! In unserem Badezimmer war der Duschhalter gebrochen, so dass die Duschbrause immer in der Hand gehalten werden musste! Am Waschbecken gab es keine Seife, keine Gläser für die Zahnbürsten, auch gab es nur ein Duschtuch, kein zusätzliches Handtuch! Toilettenpapier war nur immer eine Rolle im Bad, keine Reserve. Das Personal ist extrem freundlich und hilfsbereit, allerdings wird überall deutlich, dass das Management de Hotels absolut ungenügend ist! Wenn die Zimmer „gereinigt“ werden, werden lediglich die Betten gemacht, das Badezimmer wir gar nicht geputzt! Beim Frühstück muss das Personal immer wieder aufmerksam gemacht werden, wenn etwas fehlt oder fertig war! Es waren immer genügend Servicemitarbeiter vorhanden, aber keiner hat selbstständig geschaut, ob alles zur Verfügung stand. Auch die Tassen und vor allem die Untertassen waren sehr alt und nicht einladend seinen Kaffee daraus zu trinken! Überall wird deutlich, dass die Mitarbeiter nicht angelernt wurden und nicht kontrolliert oder geschult werden! Der Junior Manager erzählte uns, dass das Hotel 7 Jahre leer gestanden hat und das merkt man! Dieses Hotel hat soviel Potenzial, da es in absoluter Toplage liegt, aber solange es so geführt wird, wie derzeit kann ich nur sagen, nie wieder!

Pros: friendly staff, quiet resort. Cons: old and run down. Kids club was a joke. Duplo pieces were dirty and dusty. Basically it was set up by the pool as they are redoing their old space so the only toys they had were dirty and broken. Nothing was really organized. Son was excited for water gun games and the water guns were all broken. Scavenger hunt entailed handing beige Easter eggs within the small surrounding by the pool. Very disappointed. Food was overpriced and bad. Drinks also overpriced. We learned this when we hired a car to a nice resort and beach 20 minutes away and discovered the food was delicious, price was 1/3 of this one and the sand and beach there was much better. It’s an old run down hotel. We say it’s quiet but really there wasn’t many people there. The staff were friendly and helpful.