Hotel berhampiran DEWA PARK, Lome

Rooms: The rooms are above average. Modern, new, clean. Two issues. When it rained, a good bit of water leaked into the rooms onto the floors and soaked the bottom of the curtains. This is clearly a known problem that has not been addressed. The curtains have a bit of a mildew smell from the water. The windows also are quite dirty plus filled with bird poop, and could use a good cleaning. Rooftop: Beautiful, good service and stunning views of the city. Perfect place to relax in the evening. Pool: The pool area is too small and there is not enough seating. There also are not enough pool towels. Also, there are no tables to eat/drink outside at the pool. Just the pool beds/loungers. The nice thing about the pool, however, is that it is very warm. Perfect temperature! And the pool beds that swing are a nice addition and very relaxing. Food: This is where the hotel fails. The food/beverage offerings do not make sense. Our room rate included breakfast, but the breakfast offerings were almost non-existent. We asked for tea, and were told they only offer green tea and mint tea. Odd! No black tea is served in this hotel at any time of the day? Most people want caffeine at breakfast. Most hotels even put black tea in the rooms. No breakfast meats: bacon, sausage, etc. The ”fruit platter” consisted of one apple. I ordered the mini-burgers for lunch which was supposed to be 4 mini-burgers, I was served one large burger and told I could cut it into 4 pieces. Finally, you cannot order wine by the glass anywhere in the hotel. They only sell wine by the bottle. Why? What if someone is traveling alone and just wants a glass of wine with dinner. No, you can't have that. It is a silly policy. Service: Service is very slow at the restaurant. Each time, we waited almost an hour for food, including breakfast. At their price point, I would recommend staying at Fevrier and visiting Ioka's rooftop instead.

I had quite high expectations about this hotel, looking at their website. I know the Onomo family and I would’ve never expected such a bad experience. Things started to go south even before the arrival: I had checked in online, following their email, and during the process, I ordered a private pick up from the airport. Not only didn’t I find anyone waiting for me, but when I called the hotel, they told me that the collective pick up would’ve arrived in a few minutes. Well, it took more than one hour… Then, after the check-in, I went to my room, which was supposed to be a junior suite, but I found quite a standard room, moreover one of the few without the balcony. Rooms do not isolate from noise, I could hear everything happening in the corridor, in the next rooms In the leisure area. The restaurant is crazy prices in relation to the area, the food is less than basic and the wait is way too long. For a cheeseburger you can wait even 90 minutes! On a Sunday, there was a private event, with loud music, even during the early afternoon, while you may want to relax. Because of this event, we had several blackouts during the evening. Finally, the staff is honestly the worst I have ever met: slow, unfriendly, careless, They just hang around, doing nothing but talking one another. If you have a request, first, you have to wait they finish chatting. On a Sunday night, around midnight, some of them were cleaning the restaurant area with loud music and screaming as they were having a party. They woke me up and I had to ask them to respect people sleeping. Totally unacceptable! I will have to come back to Togo, but for sure I will never come back to this hotel, probably the worst I’ve been to.