Hotel berhampiran Carling Arena, London

The Ivey Leadership Centre is very close to University Hospital. Although in the heart of the city, because of the spacious and beautiful grounds, you feel like you are in the country. The accommodations are excellent (super comfortable beds!) and the staff friendly. They are also very accommodating if special requirements are needed. It is the place to stay in London.

My partner and I arrived for a couples massage and were warmly greeted by a staff member at the front desk. We arrived early and waited in the lobby until our scheduled time, when the therapist finally escorted us to the room. Unfortunately, she didn't greet us or introduce herself, simply gave us instructions and we waited for her return. The first interaction with the other therapist wasn't much better; her first words were commenting on my sunburn without a greeting, predicting discomfort during the massage. Throughout the session, she never asked about my comfort again. The towel covering the face port was super rough and uncomfortable, and the massage creams were unexpectedly cold. Strangely, my lower back was completely avoided during the massage, and I wasn't asked about my preferred pressure at all. Despite waiting over 10 minutes for the therapist in the lobby, our massage ended exactly 60 minutes after our scheduled appointment time, not accounting for their delay. Paying $270 for two underwhelming massages felt very unjustified given the mediocre service and the fact that we were shorted 15 minutes. For that price, we anticipated top-tier service and treatment, but we found better quality for a fraction of the cost at our local masseuse. It was evident the therapists were only there to collect their paycheck and weren't too concerned about the service they were providing. Overall, our experience was quite disappointing, and we certainly won't be recommending the spa to others.

Generally no problem. Good for business travelers. I will recommend my business partners to stay this hotel.

The room is decent and equipment is a bit old; it is OK for a short stay.

It’s a very good hotel. All staff are very accommodating and friendly. Breakfast was by far the best I have had compared to other hotels. The swimming pool was good size and my family enjoyed spending time. Would surely return back to this hotel for future visits.

Kebersihan hotel ini juga menjadi misteri. Habuk di lantai jelas kelihatan, mungkin tidak mengemop lantai setiap hari? Dan kenapa ada sekotak Mac&Cheese di dalam peti sejuk? Masih buka...

Perkhidmatan yang hebat, kami mempunyai masalah dengan bilik kami tetapi ia segera diperbaiki tanpa perlu bersusah payah. Kebersihan Covid adalah baik, melihat kakitangan sentiasa membersihkan dan membersihkan sepanjang penginapan kami Akan tinggal di sana lagi.

Weekend getaway with wife for an overnight stay. This is a new hotel and it shows. Fast elevators (we were on top fifth floor), Clean everywhere. Breakfast was good with a fair amount of choices (although the pancake maker wasn't working). The hotel is in a great location if you are staying for a while and are on a budget; it is located in one corner of a plaza that includes Metro and Giant Tiger grocery stores (as well as a cinema, and small food court). Pool looked very inviting but unfortunately we didn't get to try it. For anyone with an electric car they also have six or so charging bays. Parking lot is part of the plaza but only used by hotel guests. Would happily stay there again.