Hotel berhampiran A4e, London

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

Excellent location , comfortable bed and friendly helpful staff, the breakfast leaves a lot to be desired, there is no cutlery, by the time you get them your food gets cold, you have to wait for everything and if you leave your table to get something from the buffet on your way back your table already cleared and the chair is taken, it's a complete chaos

The entire staff at this location has gone above and beyond to make our stay of 8 nights so memorable for my first visit to this lovely city. Flor greeted us every morning with such a warm smile and heartfelt “Good Morning” and always asked about our day before and what we were doing today. The walk to the Whitechapel tube stop was very short and access to the bus station was just across the street. Two grocery stores and several fast food restaurants within the area. I would recommend this hotel to anyone!

Hotel was great. From the moment you walk in it is clean comfortable and has a beautiful smell throughout. The rooms are spacious and the black out blinds cut out every bit of light for a perfect sleep. The staff are friendly and helpful especially so at the restaurant / bar. They have great deals (5 x peroni for £20) and the food for dinner is very nice. Breakfast was also varied and tasty. The gym is small but has everything for a good workout. Best thing about the hotel in my opinion was the spa / pool. Very relaxing to be able to lounge by the pool after using the sauna (which was a great temperature) and you are provided a robe and slippers to make it even more comfortable. The white company shower gels / shampoo and moisturiser are all very nice. Only negative is I think they have been watered down a bit. Overall great!

Excellent location next to Towerhill underground station. A short walk to the Tower of London and surrounding attractions. The buffet breakdast is really good in terms of choices and quality of food. The gym is well-equipped, and the indoor swimming is big. It's a pity we didn't have time to enjoy those facilities. We like the room's windows that can be opened. We let in fresh cold air at night and were able to sleep really well.

Overall I was quite satisfied with our stay. We were a family of four with two teenagers and had requested a one bedroom apartment. Criteria for our aparthotel were close proximity to the tube (Tower Hill station), a kitchenette and laundry facilities and air conditioning. Upon check in (there is someone at reception 24 hours) we were given a unit that was close to the street. You can definitely hear traffic noise when the windows were open or closed, and they had the individual air conditioning units in both rooms where you had to put the vent tube out the window which meant the window had to be open if you wanted to use the A/C. It wasn't actually super hot while we were there and the fans were moving enough air to keep the rooms cool so that wasn't an issue for us. Noise from trucks and sirens could be heard at times through the night but wasn't new if you are used to living in an urban setting. They had the sofa bed set up on the living area which was quite spacious and it was easy to fold the bed away during the day so we could relax in the space for a bit if we wanted. The kitchen had a dishwasher, small refrigerator, microwave and a dual washer/dryer unit, which met our needs perfectly. There was even a little container of milk with some dry cereal in the cupboards as well as espresso pods which was a nice touch. We asked for more pods during our stay which was easy to obtain from the reception desk. The big plus to the room which I wasn't expecting was there were TWO bathrooms (one had a shower). This was very appreciated and handy for our family! One small down side to the space was that the apartment was not all one level. When you first enter, there is about a 4 inch step down into the apt and this is also true for the two bathrooms. Our entire group had a couple of near ankle twister moments, ”falling” down into the space the first two days and nights! before we became accustomed to the layout. Another issue to take into consideration is that you can feel/hear the rumble of the underground from the apartment, particularly if you are in the living room and sleeping on the sofa bed. It was not as apparent in the bedroom. It wasn't terrible and wasn't so inconvenient that I felt we should ask for another unit. This may not be the case if your unit is not at street level. The area is safe, very close to the tube and Tower of London. I would consider staying there again and ask for a non-street level unit.

Cleanliness - Overall, it is clean. However, there were strands of hair on the sofa, below the cushion, and under the blanket. Bathroom is huge Location - It is walking distance from Aldgate East Metro. Not centrally located, area seems to be a business district. There is no lift or escalator in this metro station, so having 2 heavy luggages, is a challenge. Service - Excellent service and friendly team, though they are unable to hold the luggage overnight as i had to do a separate trip to other cities. They provided me with a fan for ventilation as the room was tucked in a corner, which the aircron vent was in the living room. However, due to the layout of the room, the aircon was not able to 'flow' into the room Amenities - The kettle was abit rusty, a change was done immediately Room was well equipped, washer cum dryer, fridge, microwave, dishwasher, oven, wifi and tv (which can sync and cast music and shows from the phone). Summary - Its a well equipped one bed studio, fully equipped. It will be close to perfect if the ventilation was better. The 'old' concrete wall (i believe) was the previous location of the TV, needs works to make good as it is unsightly and/or perhaps it can be knocked down? It will be good if there is working table and chair instead of using the dining table and chair to work on. overall, i enjoyed my stay !

The hotel was excellent and at nice location very close by to tube and Westfield mall just a 5-7 minutes walk, and the service and breakfast was good and I will recommend it is good value for money with families.

Very nice stay at the Bankside hotel though not without some difficulties. We had asked for a quiet room but were placed right next to the lift lobby and opposite the water dispenser, and with hard floors throughout the lift lobby and entrance area of the rooms this meant a LOT of noise coming in the room at all hours. In fairness, the front desk tried to find an alternative but it was not what we were looking for so we opted to stay where we were and made the best of it. Aside from this everything else about the stay was great, a really lovely modern hotel with very friendly and fun staff, great breakfast (though not cheap) and good location on the South Bank. We would definitely stay here again (though ask not to be in this room location). Special mention to breakfast staff who helped get extra fruit for our toddler and concierge who gave him Christmas gifts from the tree... lovely touches.

Amazing bed, comfiest I've ever slept in! Black out curtains too for the most amazing sleep. Reception kindly saw my mobility impairment and changed my room to an accessible one. Room included some water, espresso pods and shortbread, and dressing gowns and slippers. Gorgeous view.