A disappointing stay that cost more for a worse experience. Firstly, we are regulars, both in London, and at Premier Inns. On this occasion, due to the circumstances for our visit, we 'upgraded' to Premier Inn Plus rooms for the 5 of us (2 + 2 + 1). The hotel is ideally situated on York Way, only a few minutes walk from King's Cross and St. Pancras stations. We arrived by car but there was, unsurprisingly, no space outside to drop off our stuff. Fortunately we had researched car parking in the area so drove round to the St. Pancras International short stay parking (GBP47.50 for 12-24 hours). Arriving back at the hotel the first impression in the lobby was that it was dusty and smelled of the smokers / vapers who congregate right outside the doors (a plea for the 9m rule that Canada has). Check-in should have been a simple process but the person checking us in could not seem to grasp that we wanted one key card for each person. We persevered and got the 5 cards we needed and this proved invaluable as key cards seem to be effectively single use as we needed to have them reprogrammed after every use - frustrating. The rooms are no different in size to those on other floors, the Plus status refers to the in-room Nespresso machine, the access to Ultimate wi-fi, and irons and boards. Each room only had one set of a towels, so another set of trips to reception for extras. We had no wi-fi of any kind and reporting this to the front desk received a ”yeah we all know about that, management knows about that” response. Faults happen, not a problem, but there was no recognition that this might impact a guest's stay - fortunately we did not need to work in the rooms on this occasion. Not that working in the room would have been a pleasant experience. In one room there was insufficient natural light to do anything without a light on. The (very dirty) window looked into the central atrium of the building but was obscured by the elevator shafts. This meant the room lights needed to be on at any time of the day, which then necessitated closing the curtains as anyone walking past from the lifts could see in. In effect we stayed in a windowless room. The other 2 rooms we had booked varied in size, with the single guest having the largest room! Even with lights on it still needed a phone flashlight to operate the room temperature controls and look through clothes hanging by the door. Without AC the rooms were stifling hot, but AC units pumped out hot air and needed resetting twice. One ironing board would only open to knee height and sloped off to one end. When a replacement was requested housekeeping came back to the room after 30 minutes to point out that the iron and ironing bard were just inside the door! The toilet seat in one room was loose and the hand soap dispenser was empty. The room with the obstructed view also suffered the impact of noise from the elevators on one side and perpetual phone type message buzzing on the other from a ”Team Me
Cemerlang
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