Hotel Mesra keluarga di London

We stayed at Shangri-la for two nights.I can’t praise enough the staff and the hotel itself. Upon arrival, we were upgraded to an amazing city-view room. Our room was facing St Paul’s Cathedral and other famous landmarks. The views were absolutely breathtaking. I decided to use the pool and sauna. It was brilliant! Again stunning views as the pool is located on the 52nd floor. Breakfast was delicious with a great selection of cold and hot food, fruits and pastries. The facilities at the hotel are great but what makes everything perfect is the people and staff. A big thank you to duty manager Tylor and the reception staff, especially Jasmine and Andzelika, the pool attendant. You made our stay memorable.❤️

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Our normal IHG Hotel was nearly fully booked therefore the price was prohibitive. We therefore took the opportunity to try for the first time the Sutton Hotel. All the staff that we met either on the reception or restaurant were friendly, helpful and professional. The Hotel has full amenities including swimming pool, and although we did not use any, except the restaurant, everything looked excellent. Our queen’s standard room was ok but there were a few marks and stains on the carpet, plastic cups in the bathroom, no box of tissues and few plug sockets. All these things are noticed in comparison to our normal hotel at Epsom Downs. It is however true to say that this Hotel had a very good restaurant on sight which Epsom does not. Therefore there is no doubt we will certainly stay here again in the future.

DubleTree by Hilton Hotel London-Tower of London is very good place. I am first time with my family stay one night very excited and enjoy. The Service was great. The facility was nicely. The food was great. Me with my family and enjoy the food. Thanks Francisco de Sousa Soares with Veni Simajuntak.

Amazing experience!! The staff couldn’t do anymore! They were so helpful and friendly! It was my friends birthday while we were stopping! We arrived to a happy birthday message on the mirror and a little happy birthday chocolate cake and biscuits in our room! It’s the little touches that make all the difference!!! The room was so clean and comfortable!! Definitely had the 5 star experience!! I’m not sure what the lovely doorman’s name is! But he was so nice taking photos for us!! Couldn’t recommend this hotel anymore! Thank you for making our weekend so incredible! ☺️

I booked a superior room and was disappointed that I did not have a view as the picture you send me of my room had a view and I thought this was the room I was booked into. As a disabled person who is claustrophobic I found the shower room challenging. I also did not understand why the beds were so close together as there was plenty room in the room to have a space between them in order that you could get in and out with ease. I only used the restaurant once for breakfast and was not satisfied with the welcome or attitude of the person who seated me. I was not welcomed with a good morning. I was not asked if I had eaten there before and was simply told it is self service and although it is obvious that I have a walking disability I was not offered any help. She was not a fat lady but was stouter than the other staff and had long black hair. I could not see her badge clearly but I think her name was something like Luba. There was a good choice of food but plenty other places round about who are much cheaper..

Absolutely loved my stay at the Sanderson - and was surprised to see that it’s still on point some 23 years after it opened. The service was impeccable (big thanks to Andre for the especially smiley service) and the rooms were huge! I tried out two and was very happy with the Deluxe King that I ultimately settled on. Bed, and bed linen - great, also appreciated the enormous floor to ceiling mirrors. Wonderful natural light and view from Room 601 - the proximity to the lift didn’t even bother me! And lastly - I was worried that the decor might feel a little dated. It definitely is of a certain era (was giving me 00s flashbacks in the best way) but I found it really charming and it brought back some wonderful memories. Would definitely recommend and will be back!

We arrived to be greeted by service and manners from the start to the time we left. Fantastic location,beautiful lobby and eating areas.A lovely reading room where you could read newspapers and have a drink in a quiet place. The whole place was a quiet place really.The swimming pool is good plus the steam room and sauna. The food was excellent too. We went to see Back to the future musical and it was only over the road,that’s how good the location it is as well as Covent Garden being more or less over the road too. You really do feel like a film star staying there.Amazing place.

Staff were amazing and attentive when issues arose. Booked the king size room which was large and spacious but that’s where the good parts end. - Air Condition did not work (Told reception when we got in at night and was given a fan) - Mini fridge did not work, so gave the food we bought to amazing receptionist - lamp in the corner was not plugged in, had to move the table from the wall to switch it on. - Bathroom wasn’t wiped down properly so you could see the residue of the last guests. Besides the amazing staff who helped and gave good local recommendations for bars and restaurants the quality of the hotel was lacking. Would not be staying again.

Great hotel in a great area. Customer service was incredible. The staff did a great job making our stay fantastic. This will now be our regular hotel in London. This hotel is in a residential area but still close to 2 tube stations to access the rest of London within minutes. Pretty quiet area not flooded with tourists. Great area if you like to walk to neighborhood pubs/restaurants.