Park Plaza London Riverbank

Fantastic location by the River Thames, within walking distance of the London Eye and Big Ben. We had a wonderful and relaxing holiday with our son. Special thanks to Nasally, whose warm and thoughtful hospitality made us feel truly at home. We originally planned to change hotels during our 15-day stay, but her exceptional care made us want to stay here throughout. We will definitely return!

Amazing location! It's just a 5-minute walk to the tube, and the River Gym was fantastic.

Beautiful hotel this very good staff and extremely comfortable beds will return.

1. While checking in, I refused the free hamper and chose to get my room cleaned everyday. But, it didn’t happen - multiple requests, face to face instructions and even after complaints, the hotel staff didn’t budge. - there was no hand soap- - there was no cream - the bedsheets were not changed even after 4 days - coffee sachets were not kept until asked - dustbin was not cleaned When you travel with a child - these things are pre requisite. It was a lot of stress to keep the child in mess and constantly ask for cleaning of dustbin - room - bathroom etc I would request the hotel to keep up with their housekeeping. The staff at the breakfast area was extremely courteous.

EXCELLENT HOTEL, SUPER FRIENDLY STAFF, CLEAN HOTE.. INCREDIBLE LOCATION AND VIEWS! PERFECT. WILL ABSOLUTELY BOOK AGAIN.

Good location

This is a nice hotel for a short trip at London especially during this Christmas time. It is very convenient to Soho for shopping, dinning and sightseeing. The hotel is facing a main road and the riverbank of Thames lets me feel relax and safe.

Overall verdict: We didn’t have any housekeeping until morning we were due to checkout even though we had our cleaning light on for 24hrs. Seemed to be limited in staff other than down at reception. Gin and lemonade with a wine £37 in restaurant (pretty pricey) One of our bedside tables had a crack in probably 12inches long. Dirty piles of towels alongside plates that was left in corridors for over 8hrs. Our fridge had a massive spill of some sort of liquid that had been there for a while. There’s a before and after picture of dust in cupboard above our fridge 😷 The coffee machine had water left in from where if had been washed out or not cleaned from previous use made it smell of moody stagnant water. Otherwise the stay was quiet, the beds were nice big and very comfortable. Hand wash etc smelt amazing plenty provided. Quick response when we phoned reception for more tea and coffee. Overall the stay was ok, we both thought it had gone downhill since we last stayed and probably take our custom elsewhere. Not all bad but can get better for similar value

Lovely room spacious with a, shower and separate bath. Small spa and pool with lovely clean facilities. All staff were extremely friendly and accommodating to our needs.