Como Metropolitan London

Ulasan Como Metropolitan London

Como Metropolitan London

19 Old Park Ln, Westminster, London, W1K 1LB, United KingdomLihat Butiran Hotel
Como Metropolitan London
Como Metropolitan LondonComo Metropolitan LondonComo Metropolitan London
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.5/5
Hebat
86 ulasan
Ulasan yang disahkan
Persekitaran4.6
Kemudahan4.5
Perkhidmatan4.5
Kebersihan4.5
Tapis mengikut:
Atur mengikut:
Semua ulasan(86)
Ulasan positif(11)
Ling Britt-Yeo
Bilik Deluxe dengan Pemandangan Bandar Tidak Merokok
Menginap pada Dis 2023
Solo
3 ulasan
4.5/5
Hebat
Disiarkan pada 22 Jan 2024
The highlight of my stay at The Como Met was most definitely the service and the staff. So so helpful, knowledgable, professional and friendly especially a young man at front desk called Arjun. He is a good reflection of how a fine establishment should be run! The rooms are a good size for London standards and I enjoyed the extra touch of wellness via the in room yoga, pilates and meditation videos with yoga mats provided. The whole vibe of the hotel was so zen with a discreet signature scent of the Como Shambhala spa in the air. I can’t wait to return for my next stay in April.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ling Britt-Yeo, First of all, thank you so much for sharing your positive review online. I appreciate your feedback on the wonderful service provided by the team. The whole team is truly striving for efficient and excellent service, I am delighted to hear that on this occasion we did not fail. The entire team looks forward to the chance of welcoming you back in April for another memorable experience. Kindest regards, Kriti Sahabandu Director of Rooms
Pengguna Tetamu
Bilik Metropolitan dengan Pemandangan Bandar 1 Katil King Size Tidak merokok
Menginap pada Okt 2024
Bisnes
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Nov 2024
Amazing location and service.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback! We're thrilled to know you enjoyed everything about your stay and we hope to welcome you back soon for another fantastic experience!Warm regards,Jorge CoutinhoFront of House Manager
michael
Bilik Metropolitan dengan Pemandangan Bandar 1 Katil King Size Tidak merokok
Menginap pada Mac 2024
Keluarga
26 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 Apr 2024
Amazing location and service ! Very nice hotel and large room.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Michael, Thank you so much for sharing your positive review online! It is delightful to read that you enjoyed your stay with us and that you appreciated the service, as there is no better praise than a “job well done”. We are looking forward to welcoming you back to COMO Metropolitan, London, please do not hesitate to contact me should I be able to provide any further assistanceKind regards,Kriti Sahabandu Director of Rooms
Saeedd
Bilik Deluxe dengan Pemandangan Bandar Tidak Merokok
Menginap pada Sep 2023
Melancong bersama rakan
2 ulasan
3.0/5
Disiarkan pada 3 Nov 2023
The two room I booked for 9 nights (23/10-1/11) stated that its size is 29 square meters, but the one i got was 23 tops and i need extra seating area for my friends there because i stayed before in the hotel and the room had a couch !!! Referring that issue to reception member (Vishua) she said that the room category i booked comes with that size and no more rooms from that category with larger size available unless I upgrade for £120 per night per room to be paid. After few days, another reception member (Tom) confirmed for me that at least one bigger room will be allocated for me by Thursday. On that day afternoon, I came to the reception and the same reception member (Vishua) repeated the same reply from day one saying there was no message from her colleague (Tom) in the system and sent a written message for me if i want an upgrade with £120 per night. I wrote a review in Google and they replied that we allocated a room for you but since my luggage was unpacked we assumed that you are happy with your room. Well I am not happy because you are contradicting yourselves and it was not a miscommunication rather trying to get extra charges on your guests. Bottom line i did not get the space i paid for nor a solution to the issue. To be fair, Special thanks to Fatima the house keeping member she was so dedicated and a happiness in this horrible situation.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr Saeedd, Please accept my sincere apologies for the above issue, please also excuse my delayed response. I would like to sincerely apologise for the inconvenience caused to you. I have investigated and would like to firstly assure you that you were given the room type booked as per your confirmations. Secondly, it would be best if possible for you to reach out to me to discuss this matter further. Rest assured I am committed to resolving this matter for the future. I look forward to hearing from you. Kind regards, Kriti SahabanduDirector of Rooms
Pengguna Tanpa Nama
Bilik Deluxe dengan Pemandangan Bandar Tidak Merokok
Menginap pada Apr 2023
Bisnes
4 ulasan
4.5/5
Hebat
Disiarkan pada 2 Jul 2023
Staying in a park view room, super good location in Mayfair next to Hyde Park
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your review, I am very pleased that you enjoyed your stay especially the Location.We are looking forward to welcoming you back to COMO Metropolitan London. Kind regards, Kriti SahabanduDirector of Rooms
Pengguna Tetamu
Menginap pada Jun 2022
Pasangan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 25 Jul 2022
位置非常好，去那裏都方便，清潔非常乾淨，床單軟滑👍
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for sharing your positive review online. The entire team looks forward to the chance of welcoming you back in the future for another memorable experience.Kindest regards, Kriti SahabanduDirector of Rooms