Leman Locke

Ulasan Leman Locke

Leman Locke

15 Leman St, Tower Hamlets, London, United KingdomLihat Butiran Hotel
Leman Locke
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Ulasan Tetamu

8.8/10
Very good
104 ulasan
Ulasan yang disahkan
Location9.5
Amenities8.6
Service8.4
Cleanliness8.7
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All reviews(104)
Positive reviews(95)
Reviews with photos/video(41)
Awesome rooms(34)
Close to metro(27)
Easy to get around(26)
Awesome stay(23)
Convenient location(21)
Many amenities(17)
Awesome kitchen(11)
Large rooms(7)
Negative reviews(9)
Guest User
Locke Studio
Daftar masuk pada Nov 2025
Couple
2 ulasan
5.5/10
Disiarkan pada 28 Dis 2025
We have stayed in this hotel before and our experience this time around was extremely disappointing and left us feeling like we wasted our time and money. We were “upgraded” to an accessible one bedroom suite although we booked the locke studio. It sounds like it should’ve been a good thing, but after seeing the room we honestly just wanted to be in the room that we originally booked. The bathroom (being accessible) was open with no bathtub, which was an inconvenience in itself, but the real problem came with the drain that barely functioned and the floor which was too flat for the water to drain entirely, flooding the entire bathroom when we showered. It in fact flooded so badly that we could not continue to shower as the bedroom would have begun to flood too. It was completely unusable and for the rest of our stay we had to use a flooded bathroom with soaking wet floors (the water was a few cm thick!!) which didn’t dry over the entire weekend. The sink was also tiny, so small that it was almost impossible to even wash your face over, and this “upgrade” just ended up being a huge inconvenience that ruined our stay entirely. It became evident that the studios are simply being oversold with last minute “upgrades” being made in order to fit the extra bookings. If you’re going to give us what you consider an “upgrade” instead of what we actually booked, you should be asking us first if we actually want that room. We wouldn’t have booked at all if we knew this was the condition of the room we would be provided. It was a completely disappointing and subpar experience. We have been here before and rebooked excitedly expecting a good experience again but we are seriously rethinking whether we would ever return again after this horror of a stay that was not cheap.
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how disappointing this stay was—especially given that you’ve stayed with us before and returned with positive expectations.We completely understand your frustration regarding the room change. While our intention with an upgrade is always to enhance a guest’s stay, it’s clear that in this case the accessible one-bedroom suite did not meet your needs or expectations. The bathroom issues you described—particularly the poor drainage and flooding—are unacceptable, and we sincerely apologise for the discomfort and inconvenience this caused throughout your stay. This is certainly not the standard we aim to deliver, and your feedback has been escalated urgently to our maintenance and management teams for investigation and corrective action.You’re also absolutely right that any change from the room type originally booked should be communicated clearly and offered as a choice, not assumed. We regret that this was not handled appropriately and that it left you feeling unheard and dissatisfied.Thank you again for your honest feedback—it’s vital in helping us improve, and we’re very sorry that this stay fell so far short of what you deserved.
LIN TING CHANG
Micro Studio
Daftar masuk pada Nov 2025
Business traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 17 Jan 2026
Nice place for accommodating. It's a studio where we stay and cook inward just like at home.
RichieWong098
Locke Studio
Daftar masuk pada Okt 2025
Couple
1 ulasan
5.0/10
Disiarkan pada 29 Nov 2025
It’s my girlfriend’s birthday today, and unfortunately this stay has been nothing but disappointing. We are exhausted and helpless because the room we were given is completely different from what was shown online. All we asked for was a proper room so we could rest, and this situation is not our responsibility — it’s the hotel’s issue for overselling their rooms and placing us in an unclean accessible studio. This isn’t personal; it’s about the hotel’s reputation. Imagine taking your partner on a birthday trip, only to be forced into an accessible room you didn’t book. It completely ruins the mood and the experience. That’s exactly what we’re going through — it feels hopeless. The bathroom is unusable. The drain is blocked, and water floods everywhere, almost reaching the bedroom. I genuinely don’t understand how an accessible room is considered an “upgrade.” On top of that, the smell in the room is unbearable — no offence, but it’s like someone much older had been living here for a long time. This experience is far below the standard we expected.
Jawapan daripada Pihak Penginapan: We’re truly sorry for the experience you and your girlfriend had, especially on such an important day. This is not the standard we aim to provide. The room assignment, cleanliness issues, and bathroom problems are completely unacceptable, and we understand how upsetting this must have been. Thank you for bringing it to our attention — we will address this immediately.
Guest User
Locke Studio
Daftar masuk pada Okt 2025
Couple
2 ulasan
4.5/10
Disiarkan pada 25 Nov 2025
Wouldn’t spend 200 another on this while travellodge nearby even offers room cleaning for something under 100. Great location. The AC is not working properly, have to call the maintenance team in for several times and only get partially solved after three nights of stay. (Have to stay in the 20 degree room for two nights in the winter). room card is always not working for the front door and the reception simply ignores you without letting you in.
Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback. We’re very sorry for the issues you experienced, including the AC problems, cold room, and repeated key card failures. This is not the standard we aim to provide.We’ve passed your comments to our team to address these concerns promptly.
ミ ෆ 。ෆ ミ
Locke Studio
Daftar masuk pada Nov 2025
Couple
8 ulasan
10/10
Outstanding
Disiarkan pada 18 Jan 2026
Really great!!! Good location, and there's a kitchenette. Definitely staying here again next time I'm in London. For this price, having a small living room is fantastic value.
Teks AsalDiterjemah oleh Google
Guest User
Micro Studio
Daftar masuk pada Nov 2025
Family
2 ulasan
6.5/10
Disiarkan pada 2 Jan 2026
The room had an issue; the bathroom water wouldn't drain. The finishing touches, like the flooring, aren't great and make it feel a bit cheap, which is a shame because the building itself looks modern.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Hi!Thank you for taking the time to share your feedback. We’re sorry to hear about the drainage issue in the bathroom, as this is certainly not the experience we want our guests to have. We’ve shared this with our maintenance team so it can be addressed promptly.We also appreciate your comments regarding the finishing touches in the room. Your feedback is valuable, and we’re continuously reviewing areas where improvements can be made to better reflect the modern design of the building.Thank you again for your honest review — it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
Anonymous User
Locke Studio - Sky Level
Daftar masuk pada Nov 2025
Couple
2 ulasan
9.0/10
Great
Disiarkan pada 27 Dis 2025
studios are big and worth the price. view is a little obstructed because of the layout and design but still lovely. very good location- near aldgate east and aldgate station and city centre. small issues: 1 lift is very slow and doesn't have up and down call buttons 2 thermostat is difficult to use 3 iconic pink couch is quite badly stained 4 we were only given one towel (no bath mat or hand towel) which was stained and housekeeping took hours to come with a clean full set
Jawapan daripada Pihak Penginapan: Hey,Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found the studio spacious, good value, and enjoyed the location near Aldgate East, Aldgate, and the city centre. We’re also glad you still found the view lovely despite the layout.We truly appreciate you highlighting the areas where we can improve. We’re sorry for the inconvenience caused by the slow lift, the thermostat being difficult to use, and the condition of the pink couch — this feedback has been noted and will be addressed with our maintenance and housekeeping teams. We also sincerely apologise for the towel situation and the delay in providing a clean, complete set; this is not the level of service we aim to deliver.Your comments are extremely helpful in allowing us to improve the experience for future guests, and we hope we’ll have the opportunity to welcome you back and provide a smoother, more comfortable stay next time.
Guest User
Locke Studio
Daftar masuk pada Nov 2025
Couple
2 ulasan
10/10
Outstanding
Disiarkan pada 20 Dis 2025
We loved our stay at Leman Locke!! Our room definitely got upgraded as we booked the studio but I think we got the 1 bedroom suite which was a lovely surprise 😁 The staff were amazing, the place was spacious and clean and the amenities were great. The only thing I would improve is that the casting wasn’t great on the TV so we couldn’t use it very easily.
Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review 😊We’re absolutely delighted to hear that you loved your stay at Leman Locke and that the room upgrade was a lovely surprise. It’s great to know you found the space clean, comfortable, and well equipped, and that our team made such a positive impression.Thank you as well for your feedback about the TV casting. We appreciate you highlighting this and will be sure to share it with the team as we continue to improve the in-room experience.We’d love to welcome you back again soon for another great stay.
Guest User
Locke Studio
Daftar masuk pada Mei 2025
Traveling with friends
3 ulasan
10/10
Outstanding
Disiarkan pada 8 Jun 2025
Lovely hotel. Easy to access and in easy reach of the tube and loads of buses. Easy check in and a well functioning apartment with loads of space. Would recommend!
Jawapan daripada Pihak Penginapan: Hi ThereThank you so much for your lovely review! We’re delighted to hear that you found our hotel conveniently located and easy to access, and that the check-in process and spacious apartment met your expectations.It’s always a pleasure to hear when guests would recommend us—we truly appreciate your kind words and hope to welcome you back again soon!
Kanchana
Locke Studio
Daftar masuk pada Sep 2025
Solo traveler
1 ulasan
8.5/10
Very good
Disiarkan pada 27 Okt 2025
Overall facilities provided by the hotel are great. Nice and comfy bed and the location is super easy to get around and access. However, the elevators at the hotel are very slow!
Jawapan daripada Pihak Penginapan: Thank you for your kind feedback. We’re glad you enjoyed our comfortable beds, convenient location, and overall facilities. We appreciate your note about the elevator speed and will review this with our maintenance team.
Chelly1108
Locke Studio
Daftar masuk pada Dis 2025
Couple
8 ulasan
9.5/10
Amazing
Disiarkan pada 7 Feb 2026
Great location. Loved the interior so much. It’s near algate east station.
hyuniii
Micro Studio
Daftar masuk pada Ogo 2025
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 11 Okt 2025
It was nice that the staff was very friendly and the room was clean. I would like to stay again next time.
Jawapan daripada Pihak Penginapan: Hey! Thank you so much for your lovely comments! We’re delighted to hear that you found our team friendly and the room clean — it’s wonderful to know you had a pleasant stay.We’d be very happy to welcome you again on your next visit!All the best, leman locke
Fattestcloud
Locke Studio
Daftar masuk pada Feb 2025
Solo traveler
14 ulasan
10/10
Outstanding
Disiarkan pada 24 Mac 2025
safe and near tube and many restaurants. coffee shop downstairs serves decent coffee
Jawapan daripada Pihak Penginapan: Thank you for your feedback! We're glad to hear you felt safe and appreciated the convenient location near the tube and restaurants. It's also great to know you enjoyed the coffee shop downstairs! We hope to welcome you back soon for another comfortable stay.
Yee11
One Bedroom Suite - Accessible
Daftar masuk pada Okt 2024
Couple
43 ulasan
10/10
Outstanding
Disiarkan pada 26 Nov 2024
I stayed at Leman Locke for 4 days and had a great experience. The room was spacious and included a small living room, which made it feel like a home away from home. The washing machine was a fantastic addition, and the kitchen facilities, including an induction stove and oven, allowed me to cook whenever I wanted. The customer service was excellent—they even provided a complimentary bottle of red wine and snacks, which was a thoughtful touch due to my honeymoon. There’s a café on the ground floor and a gym in the basement, making it convenient to grab coffee or work out. They also offer free yoga sessions on Sundays, but you need to register in advance. The location is another highlight. A Tesco Express is nearby, and if you’re a fan of Korean food and bubble tea, there are authentic options just down the road. Aldgate East tube station is only a 5 to 8-minute walk to the hotel. It may not be near central London but it is quiet and also near a tube station. Overall, Leman Locke is a great choice for comfort, convenience, and excellent service!
6/12
Jawapan daripada Pihak Penginapan: Hey Yee,Thank you for sharing such a detailed and glowing review of your stay at Leman Locke! We’re thrilled to hear that you had a great experience and that our spacious rooms, thoughtful amenities, and personalized touches made your stay feel like a “home away from home.”It’s wonderful to know that you enjoyed the kitchen and laundry facilities—we aim to provide a comfortable and convenient experience for all our guests. We’re also delighted to have played a small part in your honeymoon celebration with the complimentary wine and snacks. Congratulations again on this special occasion!We’re glad you took advantage of the café, gym, and yoga sessions, as well as our excellent location near great dining options and the tube station. Your feedback is a testament to the unique experience we strive to offer.Thank you once again for choosing Leman Locke. We hope to welcome you back soon for another memorable stay!Warm regards,Nadia & the Leman Team
Guest User
Micro Studio
Daftar masuk pada Apr 2025
Couple
2 ulasan
9.0/10
Great
Disiarkan pada 31 Mei 2025
This such a lovely stay! The room was lovely had everything we needed felt like a little flat was perfect. It was so easy to check in online and on the screen when we got there, even used the gym which was really nice! The staff were very lovely and kind when checking out in the morning Will definitely be staying again Thank you!! :) x
Jawapan daripada Pihak Penginapan: Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the apartment feeling like a little flat and that the online check-in and gym made your stay even better. Our team really appreciates your kind words, and we can’t wait to welcome you back again soon! :) x