Novotel London Canary Wharf

Ulasan Novotel London Canary Wharf

Novotel London Canary Wharf

40 Marsh Wall, Tower Hamlets, London, E14 9TP, United KingdomLihat Butiran Hotel
Novotel London Canary Wharf
Novotel London Canary WharfNovotel London Canary WharfNovotel London Canary Wharf
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Ulasan Tetamu

8.8/10
Very good
237 ulasan
Ulasan yang disahkan
Location8.9
Amenities8.6
Service8.8
Cleanliness8.8
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All reviews(237)
Positive reviews(231)
Reviews with photos/video(75)
Delicious breakfast(28)
Convenient location(22)
Good views(21)
Clean pool(15)
Great swimming pool(15)
Easy to get around(14)
Large rooms(9)
Friendly front desk staff(9)
Negative reviews(6)
Anonymous User
Accessible Superior Twin Room
Daftar masuk pada Dis 2025
Family
33 ulasan
10/10
Outstanding
Disiarkan pada 18 Jan 2026
Good location in London easy to go anywhere by tube highly recommend
YOLO_SG Traveller
Superior Double Room
Daftar masuk pada Sep 2025
Couple
2 ulasan
7.0/10
Disiarkan pada 21 Nov 2025
Near to banks, shopping malls and restaurants. Easy access to tube stations. Nice panoramic views at breakfast. Would highly recommend you to purchase breakfast. Check-in was prompt.
Jawapan daripada Pihak Penginapan: Dear Imelda,Thank you very much for taking the time to share your feedback. We’re happy to hear that you enjoyed our convenient location, the panoramic breakfast views, and found our check-in process prompt. We appreciate your comments and hope to have the pleasure of welcoming you back to Novotel London Canary Wharf in the future.Warm regards,Katerina & The Novotel London Canary Wharf Team
Louise_housley
Executive Room
Daftar masuk pada Ogo 2025
Couple
3 ulasan
10/10
Outstanding
Disiarkan pada 15 Sep 2025
Had a great one-night stay in London! Check-in was quick and easy, and the hotel is in a great location, close to plenty of food spots in the gardens. I grabbed a delicious morning bagel before checking out at 12pm, which was super convenient. We also had access to the pool but sadly ran out of time to use it, definitely something to try next time!
Jawapan daripada Pihak Penginapan: Dear Louise,Thank you so much for your kind review! We are so happy to hear you had a great one-night stay with us at Novotel London Canary Wharf! It’s wonderful to know that you enjoyed our convenient location and smooth check-in process. We are glad you had the chance to explore the nearby food spots, a morning bagel sounds like the perfect way to start the day! It’s a shame you didn’t get to use the pool this time, but we hope that just gives you the perfect reason to come back and visit us again soon. Looking forward to welcoming you back!Warm regards,Katerina & the Novotel London Canary Wharf team
Guest User
Superior Twin Room
Daftar masuk pada Jul 2025
Other
3 ulasan
8.0/10
Very good
Disiarkan pada 23 Ogo 2025
Great hôtel ( amazingly comfy beds)and great staffs JENNA at The reception is extremely smiley and lovely. We love the proximity of the malls transport places to eat . It was our 3rd or 4th time here and we will come back and stay here next visit
6/13
Jawapan daripada Pihak Penginapan: Dear Sabrina,Thank you so much for your wonderful review and for being a loyal guest! We’re delighted to hear you love our comfy beds, great staff, and convenient location. Jenna will be thrilled to know you appreciated her warm and smiley service. We can’t wait to welcome you back for your next visit—your continued stays mean a lot to us!Warm regards,Katerina & the Novotel London Canary Wharf team
AJPhelan
Superior Double Room With City View
Daftar masuk pada Jul 2025
Solo traveler
2 ulasan
9.0/10
Great
Disiarkan pada 16 Nov 2025
Nice hotel in a fantastic location. View of Central London from the room was second to none. Decent breakfast, everything you’d expect, quality is fine for the price. Room was well decorated, very comfy bed, cleanliness could be slightly better but nothing too significant. Would return here, for sure.
Guest User
Executive Room
Daftar masuk pada Dis 2025
Solo traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 3 Feb 2026
An excellent room that was very clean and tidy. The housekeeping staff were very thorough and topped everything up. The view from my room was sensational. I thoroughly enjoyed my stay. The hotel is highly connected close to the DLR and jubilee line and elizabeth line, as well as local shopping and coffee facilities around. Overall, a very good stay would recommend if in the canary wolf area or if you are comfortable navigating the transport system of london to go in deeper to the city or other places around.
Tao King.
Superior Double Room
Daftar masuk pada Jun 2025
Family
10 ulasan
9.2/10
Great
Disiarkan pada 1 Ogo 2025
Excellent overall, superb value for money. Cleanliness: Spotless and very new. Service: Flawless throughout. Facilities: Very new, significantly newer than the hotel next door. Especially considering the hotel next door has become a total dump.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Tao,Thank you so much for your kind review and for rating your stay so highly. We are very pleased to hear that you found the hotel clean, modern, and good value for money. It's also great to know our service met your expectations throughout your stay. We really appreciate your feedback and hope to welcome you back to Novotel London Canary Wharf again in the near future!Warm regards,Katerina & the Novotel London Canary Wharf team
SaraKGill
Superior Double Room
Daftar masuk pada Dis 2025
Couple
3 ulasan
5.0/10
Disiarkan pada 12 Jan 2026
Disappointing experience. Customer service at Novotel London was poor throughout our stay. The rooms look very basic and nothing like what’s advertised online, it honestly felt more like a Premier Inn than a hotel claiming to be luxury. Outdated TV, not even a smart TV, bed is basic and uncomfortable. The pool was small, overcrowded, and not clean. Overall, this hotel did not meet expectations in any way and I would not recommend it. Not worth the price.
Anonymous User
Superior Double Room
Daftar masuk pada Nov 2025
Couple
1 ulasan
7.5/10
Disiarkan pada 2 Jan 2026
Staff were welcoming and friendly and overall we enjoyed our stay. The room and bathroom were spacious and the rainfall shower along with Rituals products were dreamy to use. My only wish was that there was a steam room and /or jacuzzi to use in the pool area. There was a sauna to use in this area but it wasn’t very hot.
Guest User
Superior Double Room
Daftar masuk pada Nov 2025
Couple
1 ulasan
9.0/10
Great
Disiarkan pada 31 Jan 2026
Special thanks to Mr Akif who upgraded the room. He was really supportive and helped us while moving the luggage
Oscar_Travel
Superior Double Room
Daftar masuk pada Mei 2025
Traveling with friends
1 ulasan
9.5/10
Amazing
Disiarkan pada 18 Jul 2025
I would recommend this hotel, especially because the rooms are spacious compared to other hotels in the same price range. Check-in was smooth even with a late arrival, which was a relief. Pros: • Spacious rooms • Clean and well-maintained property • Convenient location with nice views • No issues with late check-in Cons: • Long wait times at the front desk due to only one staff member handling check-ins and other requests • No slippers provided in the rooms
Jawapan daripada Pihak Penginapan: Dear Oscar_Travel,Thank you so much for your kind feedback and for recommending Novotel London Canary Wharf! We are glad to hear that you enjoyed your spacious room, the cleanliness of the property and our convenient location with beautiful views. We are sorry to hear that your experience at the front desk didn’t fully meet expectations. While we do have a full team available from 3 PM to ensure a quick and efficient check-in process, we regret that this wasn’t your experience and truly appreciate your patience. Regarding the slippers, you are absolutely right, they are not placed in the rooms by default, but they are available free of charge upon request from the reception team. Thank you once again for your lovely review. We hope to have the pleasure of welcoming you back again soon!Sincerely,Katarina & the Novotel London Canary Wharf team
Gerson Hugo
Superior Double Room
Daftar masuk pada Mei 2025
Business traveler
5 ulasan
7.5/10
Disiarkan pada 18 Jun 2025
room clean and neat comfort bed and pillow nice view from 20 some floor location a bit far away from the tube station magnificent view for breakfast on 37/f
6/12
Jawapan daripada Pihak Penginapan: Dear Hugo,Thank you for choosing to stay with us at Novotel London Canary Wharf and for taking the time to share your feedback. We are so pleased to hear that you enjoyed the clean and comfortable room, the cozy bed and pillows and of course our magnificent views!While we understand that our location may feel slightly set back, we are actually very well connected. Canary Wharf Station (Jubilee line) is just a 5-minute walk away, the Elizabeth line is a 10-minute walk, and the nearest DLR station is also just 5 minutes from the hotel. Additionally, there’s a bus stop right outside our front door, making it easy to get around London. We hope to have the pleasure of welcoming you back again soon for another relaxing stay with even more beautiful views.Warm regards,Katarina & the Novotel London Canary Wharf team
Shinsina
Studio Suite
Daftar masuk pada Jun 2025
Booked for others
16 ulasan
9.0/10
Great
Disiarkan pada 31 Ogo 2025
Booked for friends and family. I also visited them while they stayed at hotel.
Guest User
Superior Double Room
Daftar masuk pada Apr 2025
Couple
6 ulasan
6.0/10
Disiarkan pada 13 Mei 2025
This 4 star hotel is quite disappointed to us . The room assigned to us was flooded with water when one is taking shower. The water flown from the bathroom to the carpet in the room. The hair dryer was not working too. Although the hotel did change the room and hair dryer for us but its caused a lots of inconvenience and wasted our time. Further we can heard dog barking in the hotel!
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing Novotel London Canary Wharf for your stay and for taking the time to share your experience with us. We are sorry to hear that your stay did not go as smoothly as expected and that there were some inconveniences during your time with us. We understand how unexpected maintenance issues, such as the bathroom flooding and hair dryer malfunction, can affect a guest’s comfort and we appreciate your patience while our team worked to address and resolve the situation promptly with a room change and replacement. While occasional issues may arise despite our best efforts, this is certainly not the level of experience we want our guests to have. Thank you once again for your valuable feedback. We do hope to have the chance to welcome you back and provide a stay that better reflects the quality and service we aim to deliver.Sincerely, Katarina & the Novotel London Canary Wharf team
Guest User
Superior Double Room
Daftar masuk pada Apr 2025
Couple
23 ulasan
2.5/10
Disiarkan pada 20 Mei 2025
”I feel obligated to share my experience to prevent others from enduring the same disappointment. From the moment I stepped into the hotel, I was greeted by a pervasive and unpleasant odor that lingered throughout the premises, making it impossible to feel comfortable. However, what truly made my stay unbearable was the attitude of the staff. Instead of being welcoming or helpful, they exuded an air of arrogance, treating guests as though they were inconveniences rather than valued customers. The combination of a foul-smelling environment and unprofessional, condescending service makes it clear that this hotel does not deserve your time or money. There are far better options where guests are treated with respect and provided with a clean, pleasant experience.“
Jawapan daripada Pihak Penginapan: Dear KA HO,Thank you for choosing to stay with us and for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, especially regarding the service. We take pride in delivering respectful and professional hospitality and regret that you felt this was not reflected during your visit.We would also like to clarify that the food shown in the photographs is not served at our hotel.If you consider staying with us again, we would welcome the opportunity to provide you with the excellent experience we aim to offer all our guests.Sincerely,Katarina & the Novotel London Canary Wharf team